BEWARE! Horrible service that will lose your items, blame you, and refuse to make the situation right. They lost some of my items on 2 different occasions. Both times, they tried to claim they never received them. The first time I let it go, mistakes happen right? The second time was with 2 red and white sherpa pillow cases, very hard to lose track of. I spent over 3 weeks checking in every couple of days because they wouldn't get back to me. I asked them to put me in touch with the local team, they refused. I asked them to tell me where they sent my laundry, they refused. They claimed they looked at video footage and were "pretty sure" they never received my items so I asked to see the footage and they refused. Again, they tried to convince me I had misplaced these bright pillow cases somewhere in my house--it was all my fault! After they told me it was my fault for losing the items, they said they would reimburse for "good faith", like they were doing me a favor. Their company policy is to reimburse 60% of value for lost or damaged items. I sent them a receipt showing I had paid over $100 for the set, they offered me $10. I fought back and they offered me $17.99. I asked for an explanation of where they were getting this number as it was no where near 60% of the value of my item, and they showed me some random set of pillow cases they had chosen. It was a completely different brand and material of my items. They said this is what they were basing it on and that $17.99 was as high as they would go. Then they tell me they will only give it as store credit, meaning they will just get the money back anyways!!! I will never be trusting them again and I would warn you to stay away. read more

We've only used them once so far, but they delivered what they promised and were a Godsend when our washer & dryer broke. So reasonably priced, professional service, and easy to use, we will likely use them even after our w&d gets fixed, just to save us time and energy (and utility costs!). read more

They say "returned next day" but my clothes were picked up on Dec 22 and were not returned the next day. I called and was told they'd be returned on Dec 26. Which was a bummer since I had put all my kids Christmas clothes and rain gear in the bag. Dec 26 comes and goes and still no clothes. I had to call and text to get my clothes back. Finally I got them back on Dec 27. And the kicker, all the fleece clothes (some of which were brand new and this was their first wash) had been burned. Even though the tag on the jackets says wash on COLD. They used to be soft but they were washed on such high heat that now I have 4 crunchy jackets. I would NEVER use this service again. EVER. read more

Great, trustworthy service with an excellent app. Our washing machine broke, so while it was waiting to be repaired, I looked for a service. HappyNest had a great app, but I was wary as it is a franchise. So I lugged my first bags to another stand alone local business. They lost my laundry for a day (no sheets when I had houseguests coming) and destroyed a $60 item. So I tried HappyNest. Setting up an account on the app was easy. You get a choice of how you want your clothes handled, including a selection of detergents and softeners. They pick up in my area twice a week. You get a reminder text the day before, a text when they are coming, another after they have picked up, and a final when they are going to deliver. I got back all my laundry, clean, bagged, and beautifully folded--in 24 hours, exactly where I asked it to be left. It seems like some kind of minor miracle, and as a business owner I can't figure out how they can do all this for such a reasonable price. It's taking weeks for the part for my washing machine, but I'm not sure I'll be using it again in a regular basis. I discovered the franchise is locally owned and you have the ability to tip your driver through the app, although I wish you could tip through the text interface messages when it's delivered or picked up, something for the company to consider. Can't recommend this business enough. read more