I utilized SuperClean on Blackstone for our business' laundry needs when we lost the ability to do our own laundry temporarily and they took five of the most stressful weeks of my life, and removed all my worries after the first load. These lovely women literally washed my worries away!
When I googled "drop-off laundry services," I made several calls and downloaded several apps that were not going to work for one reason or another, and found several stores that say they offer this service online, but do not 'actively' have the service. SuperClean happened to be the closest that was also actively taking drop off laundry, and at $1.50 per pound... I was in no position to argue!
I initially met Elizabeth with about one hundred pounds of dirty laundry by my side in two carts, and she just smiled at me. She was the one who walked me through the entire process of getting set up with an account, drop-offs and pickups, and did so with kindness and a lot of sympathy for my sudden position with some very busted pipes (RIP). She was so pleasant and gave me hope that this wouldn't be a totally terrible experience - and it didn't stop there!
The app made everything seamless, and the personalized "Your laundry is done!" messages took all the stress off my shoulders about making sure laundry was still happening, even while I was working through a plumbing nightmare.
As the weeks wore on, I got to meet and work with Brenda, Jeanette, and Kong as well, and we joked about pick ups and drop offs, beating my own personal record for weight, and general business. All four made my life immensely easier, and absolutely beat my expectations every time.
These lovely ladies kept to their 24-hour turnaround, even when I told them time was not my concern. They were prompt with messages about clean items being ready for pickup. They helped me load my van when there were multiple bags of clean laundry. They greeted me with jokes and smiles every time I came in with literally hundreds of pounds of laundry per visit. They could have been sour, or resentful, or even grossed out by the laundry I brought in (I'm a janitor, I get it), but it was never anything less than kindness and banter that I appreciated at every turn.
They even went above and beyond when I was on vacation and a coworker did not pick up ALL the laundry I left with them, making sure to call and message me so I would know that I still had items with them at their Blackstone location. Most businesses would not care, and would have thrown the items away after a day or two of no-call, no-show pickups, but they made sure I was able to get those things back literally ten days later!!
I really hope more people utilize this service and get to meet and work with these wonderful women, and have the same experiences I have had.
Thank you, Elizabeth, Jeanette, Brenda, and Kong. I wouldn't have survived this summer without your help. I'm almost sad I have working washers now... But I'll make sure to continue to utilize your business in the future, and keep recommending people to you for their laundry needs! read more