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    Haraden Robert,DDS

    5.0 (1 review)

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    14 years ago

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    City Square Dental, Whitney Behm, DMD - Always learning and continuing to be better for our patients

    City Square Dental, Whitney Behm, DMD

    3.7(9 reviews)
    0.2 mi

    I had made it clear to the hygenist several times that one area of my mouth had surgery and must be…read moreavoided at all cost. She ignored that and immediately starts probing there causing me to scream in pain and telling her to stop. Instead of checking to see if I was ok, she slumped her shoulders and stared at the wall without a word. I knew right away that she was quite irritated by my audacity to react to pain. The dentist came in shortly after and began rattaling off a long list of everything that was wrong. She became more and more agitated about the issues. I was confused as this was the first I heard of it. Something felt off, and I indicated I was going to speak with my perio. I told them later I was going to get a 2nd opinion. I got a call from the dentist shortly afterward. Good on her for calling quickly and not sending it to someone else. The dentist proceeded to lecture me that because the hygenist was wearing a mask, there was no way I could know she was agitated. She was defending her employee, fair enough, but I know human body language, and I knew what her stance meant. There was no uncertainty. I had a better experience with the new dentist. She saw me shaking in the chair with anxiety from my previous experience, and with compassion, she quickly indicated that it's not as bad as it was made out to be, and we have just discussed a plan with my perio. Because of the trauma from here, I NOW require nitrious at any and all appointments out of fear of being made to feel pain with zero compassion.

    This office is wonderful as far as staff. They are fun and personable. Dr Behm is great also…read more Just do your due diligence. They do NOT take insurance or Medicare. I think I once received a check from my insurance company for $30.00. Dental insurance is a joke anyway. It was suggested to me to remove all of my teeth and get dentures. That would cost about $30,000. I went home and cried for 3 hours. I decided to get another opinion, and did. The good part...when I contacted City Square for records, x-rays and my treatment plan I received a form letter to sign for a release AND a $20.00 charge. Really?? I know I had only spent about $3,000, but it seemed like it might be a courtesy to send them. That is when the backpedaling and lies began. Now I felt like I was dealing with a used car lot. So my recommendation to you is absolutely ask every possible question. Another person who works in the field told me they absolutely do not take insurance. I will not trust again. Like so many things, you are their best friend until S____ gets real. Beware. .

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    City Square Dental, Whitney Behm, DMD
    City Square Dental, Whitney Behm, DMD
    City Square Dental, Whitney Behm, DMD

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    Bull Valley Dentistry - Dr. John Dano Welcomes you to Bull Valley Dentistry

    Bull Valley Dentistry

    1.8(42 reviews)
    8.3 mi

    My choice would be zero stars if it was available. I scheduled an appointment solely to have an…read moreexisting dental device adjusted. At no point was I informed that this visit would involve a dental evaluation or that any additional fees would be incurred. Upon arrival Dr. Dano immediately began promoting his own dental device, claiming it was superior to the one I currently use. He then proceeded to perform -without my request or consent- a dental evaluation. Following this unsolicited evaluation he informed me that all my silver fillings needed to be removed and that additional caps were necessary, totaling an estimated cost of $7630. I left the appointment without the adjustment I came for, confused, concerned, and extremely disappointed. I sought a simple adjustment, not a sales pitch or an unrequested dental evaluation. Shortly afterward, I received a bill for $225 for a "dental evaluation", which I never requested, approved, or was informed would take place. When I questioned the charge, the office manager responded rudely and stated that if I did not pay the bill, they would pursue the matter in small claims court- adding that they have never lost. The threatening tone and lack of professionalism were completely unacceptable. Had I been informed in advance that a fee would be charged for a dental evaluation, I would not have scheduled the appointment. TRANSPARENCY REGARDING COSTS AND PROCEDURES IS A FUNDAMENTAL ETHICAL STANDARD IN HEALTH CARE. Bull Valley Dentistry failed to uphold this standard, and in my experience, did not act with transparency, informed consent, or professional courtesy. I have filed complaints with the American Dental Association and Better Business Bureau. I believe patients deserve to be treated honestly and respectfully, and no practice should be allowed to mislead or pressure patients into unnecessary services or surprise billing. I do feel fortunate that I am only out $225. Please consider another opinion before letting Bull Valley Dentistry be your dentist.

    Dr. Dano and his staff are professional and friendly. The…read moreoffice staff is very good at deciphering my dental plan. They give me a printout of my out of pocket cost before any procedure. No money surprises! And more importantly no pain!!!

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    Bull Valley Dentistry
    Bull Valley Dentistry - Bull Valley Dentistry 1-815-344-2264

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    Bull Valley Dentistry 1-815-344-2264

    Smiles By Farr

    Smiles By Farr

    3.4(17 reviews)
    9.1 mi

    AVOID THIS OFFICE. PERIOD…read more I came here after a major car accident because my regular dentist couldn't get me in. The cleaning itself was fine--but the front office (specifically the so-called "office manager") is an absolute disaster and completely ruined the experience. Because of the accident, my previous dentist mistakenly billed a cleaning the same night, which caused an insurance mix-up and left a temporary balance on my account. It was already being corrected. A simple, routine fix. Instead of handling it like a competent professional, the office manager chose hostility. Getting an itemized bill--basic, standard practice--was like pulling teeth. She talked over me, came in with attitude from the start, and then told me, "It's your bill, you need to pay it now," followed by threats of sending me to collections. This was after I clearly explained the situation, including that the original office had already reversed the charge. Zero empathy. Zero professionalism. Zero interest in resolving the issue. No acknowledgment of the accident. No willingness to listen. Just aggressive, dismissive behavior. Then it escalated. I had my insurance company initiate a three-way call to clear everything up. She immediately interrupted, started raising her voice, and then hung up mid-conversation saying, "We're done." That is unacceptable. That is unprofessional. That is not how any legitimate office operates. I've worked in the dental field--I understand insurance and billing. This was an easy fix. Instead, it was turned into unnecessary conflict. Bottom line: hostile staff, poor communication, and a complete inability to problem-solve. This office lost a family of three over something that should've taken minutes to resolve. There are far better, more competent dental offices out there. Go somewhere else--somewhere that actually knows how to treat patients like human beings.

    Used to be great, now it is god awful! Most of all the old staff is gone, the new Dr there is nice,…read morebut NOT good. The management at the front is TERRIBLE! She is so rude, AND they will for sure overcharge you. The Dr messed up my crown AND my front tooth repair. Not even a couple months after getting both of them done there, I had to go to somewhere else to get both of them fixed. I went back multiple times to Smiles by Farr to try and fix what ever was going on. Still was not right. They overcharged me by $310 and didn't tell me! Just put it as a credit on my account! I had to fight with the manager for at LEAST a month to get the money back. I do not trust this office at all, and clearly the reviews are starting to change as well. If you are in the Huntley area, I would go to Dental Arta of Huntley, they are fantastic and very accommodating.

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    Smiles By Farr - Dr. Michael Farr

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    Dr. Michael Farr

    Haraden Robert,DDS - oralsurgeons - Updated June 2026

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