I'm not going to beat around any bush here ... my experience would have been 4-5 star if the "guy"…read morewho is in the office had just been absent the day we checked in. Sadly, I think he is the husband of the gal who manages the place and he is part of the care taking crew. So how does one man take a 4-5 star potential experience down to a 2-star stay? First impressions ... Here's what happened - and I am not going to go into all the detail here but give you enough to know to stay away from the troll! First - we drove from Northern California to get here - and showed up a little (1 hr.) early before check in. We had been "warned" to not attempt to check in early ... BUT we had no where to go and we had to get out of that car and get our groceries into a fridge. So we (and when I say we, it was myself, my sister, and my mother - all went to the office to plead with them to allow us to at the very least hang around and "maybe" get our food in a fridge. I, personally felt that was an easy request which should/could have been accommodated without any difficulty. BOY, was I wrong!! After knocking on the door to the office several times, he (the guy) almost refused to open it, and when he did it was a mere crack to barely show his face. Here's how it went down. Him: Yes? (note - no greeting - no hello) Us: ... silent because we had to scoop our jaw up off the ground to respond ... Him: YES!? Us: ... Oh, sorry, is this the place to check in? Him: YES!? What do you want? Us: ... again silent - we were in shock! Him: (repeating himself) What do you want? Us: ... oh well we know we aren't supposed to request to check in early (admission of true facts!) but is there any way we can just get the paperwork and charges out of the way? We just drove a long way and want to get this taken care of. Him: There is no early check in. Us: Yes, we understand that - but we have perishable items and we are happy to "take a hike" and get out of your hair for a while - if we can at least get our items into our fridge. That's enough ... I think you get the picture. RUDE - so rude that the word rude is actually not sufficient for his behavior. I was completely flabbergasted. Here's the bottom line - he doesn't do check in; he clearly doesn't have much contact with guests - for a reason. Keep him out of the office and never let him open the door. Or at the very least - teach him how to greet guests and kindly inform them that the office person will be back shortly. There was absolutely no reason he had to be so RUDE! We were paying customers - and last time I checked - they are NOT the cheapest location along the McKenzie River. This first impression set the tone for the entire weekend - SADLY - because we were there for a family member's wedding celebration. PROS: - Cabins - Nicely appointed cabins with all the amenities - the things we brought because we thought we'd need them - we didn't. - Location - Beautiful grounds well manicured/maintained and to be on that river was exceptional. - Family - I was there for a family event which took place over the course of 3-days and it is because of them - that I didn't leave. CONS: - The TROLL who should never have contact with humans - EVER! - Early check in policy - stinks for out of town travelers. Time your arrival accordingly or you might meet the TROLL! - Price - not sure you get what you pay for at this place considering my first impression. - Wi-Fi - not free. I can't see myself ever returning to this place - I would rather stay up or down the road and hope for a better experience.

Ended up coming back last summer and as adults, with our significant others in tow, we especially…read moreloved this place! I forget which cabin we rented, but it had 4 bedrooms, 2 stories and 3 bathrooms. The layout was a little weird as one of the couples had to tromp through another couple's bedroom to get to the kitchen, but it worked out. We went fishing (caught a ton of trout after seeing a good fishing spot rafting), rafting, beer tasting in Eugene (twice, didn't make it to Bend), and ate outside on the porch every night. It was the perfect getaway for us! Looking forward to all coming back here again when we have kids!

We stayed here three nights in Cabin #3. The grounds are lovely and there is a wonderful grassy…read morelawn next to the river and shaded by mature trees. We sat for hours just talking, drinking wine and watching the river. It's a very peaceful and relaxing spot. The location was OK, but Cabin #3 needs a lot of attention. A couple of the window mechanisms were not working, so if you opened a window, it stayed open. A busted light switch kept us from using the front porch light - so that was a bit hazardous. One of the reasons we rented a cabin with a kitchen was so we could prepare meals there. The kitchen had what can be best described as a minimum of dishes and utensils. There wasn't even a large bowl for making salad. There was no dish soap for cleaning up. There were no extra trash bags so when the trash cans filled up, you were stuck. Guest services were nearly non-existent. We had to ask three times - three different people - for more dish soap. What we got was a bottle with about 1/2 inch of liquid soap in the bottom. Trash bags we had to ask twice for. We had to ask two different folks where to put the trash when we had a full bag. For the price, I expected a lot more knowledgeable and helpful guest services and a much better appointed cabin. There are lots of choices of cabins and resorts in the area, so on our next trip down that way we'll be trying another resort.

Stayed here with my partner and I for a few nights over New Years. It's a lovely little bunch of…read morecabins situated right on the McKenzie River. The cabins are gorgeous and have lots of exposed woodwork. They're cozy, and were just the right size for a quiet romantic getaway. Ours had a queen downstairs and two twins upstairs, so would work for two couples or a family with kids. Kitchen was good sized and well stocked. There was a propane fireplace which we had running most of the time for ambiance as well as warmth. One of the issues I saw was that the front door needed some weatherstripping. There was about an 1/8" gap and as cold as it was outside the air was blowing right in. Made the space around the door a little chilly. Mattresses were pretty decent, but nothing to write home about. All told, though, it was a lovely little spot to spend a few nights. We'll definitely be back!

Absolutely stunning scenery and welcoming lodging at Caddisfly Resort! Dick and Doris are so…read morewelcoming and have wonderful knowledge about the area. There is so much to do! Cabins are clean, comfortable and right on the McKenzie River. You will wake up every morning to the beauty of the resort surroundings. A great place to stay for families and/or friends.

The Caddisfly has been our favorite spot in McKenzie Bridge for years and years! The owners Dick…read moreand Doris and Caretaker Robert are so very friendly and sincerely good people. The word "comforting" is the overarching term to describe this place. We love to arrive and are sad and depressed when we have to leave. I would say the biggest plus is the fact that you can sit at water level of the McKenzie River and even wade in at the beach area. I don't know of any other area that offers that. The cabins are steps from the river and back decks provide the perfect spot for morning coffee, (that we get from the McKenzie Bridge General Store right next door) afternoon reading and evening happy hour! We are disappointed we won't be able to visit this year due to the COVID-19 but can't wait for 2021!

I stayed with my dog in Little Rainbow and I absolutely loved it! The studio is cute and compact,…read morebut not too small, with a sizable bathroom and great kitchenette. But the real star is the deck, which feels private and is right on the river. Jeanne is helpful and welcoming. When checking in, they provide quite a bit of information. I will be back!

Fantastic location, most cottages on the river with excellent views. Each cottage is unique in…read morelayout and capacity, but all were clean well stocked and sooo cozy! We discovered these cottages as we were viewing the wedding venue a cross the street for ours sons wedding. A perfect spot for family and friends to stay during the 3 day wedding festivities. Jean and here staff were FANTASTIC! Above and beyond service was the standard, not the exception! Since we had to book well on advance for the venue, Jean was able to accommodate all the various changes in our wedding party as to arrivals, number of guests and what not. Everything went off without a hitch! Highly recommended! Thank you sooo much Jean! We will be back! Regards, Bob and Pam

I rented a mountain bike and used the shuttle service for the amazing McKenzie river trail. I've…read moreread about the rental and shuttle services in the Moon guide, and was eager to have this Oregon mountain biking experience. Chris was extremely helpful and kind. I was the only one using their shuttle that day, and he didn't mind adjusting the time for my needs. He also gave me a detailed information about the trail, and was very kind in general. Highly recommended, Thanks a lot!

We called last minute to see if we could get a shuttle to McKenzie River Trailhead and Chris…read morecontacted us immediately and we were able to book a shuttle to McKenzie River Trailhead. The meeting place was well described to us and followed up with an email. The shuttle was right on time. Chris was very personable. I loved his knowledge of the area and information he shared with us regarding the bike ride we were about to go on. He also had detailed maps of the 26 mile rides for us and also described some specific areas of the trail. I have been on many shuttles. What I loved most about Chris is that at the end he wanted to make sure everyone was ok and no questions that anyone had were left unanswered. He did not rush off. Thank you!!

Amazing place! Beautiful view of the McKenzie River and I actually caught a couple of nice rainbow…read moretrout right off the deck. I waded out in front of the cabin and caught about 20 more over a couple of days. Everything is really close to anything you would want to do, the owners are nice and helpful. There are some amazing hikes near by and a lot to do on the river. My only complaint is that my phone internet service was horrible and it's hard to look up stuff. I would have like to have wifi in the cabin. There is no cable but some DVDs and a DVD player and some DVDs for rent at the market about 10 min down the road. If they add wifi, the place will be a solid 5 stars but that isn't to say it's not amazing now. Had a blast.

Oh my goodness, let me start by saying what a beautifully restored and maintained cabin this is! I…read morestumbled upon this little gem while looking for a last minute place to spend my anniversary with my boyfriend. I have only driven out to the McKenzie river area once prior to this and it really is just a gorgeous drive. We stayed in cabin #1. I was so excited to arrive and I really must say the pictures just don't do it justice. It is beautifully decorated and perfectly set up for an extended stay. All the little touches like the BBQ and patio set out on the porch and board games in the laundry room. The bed was comfortable and the bathroom was clean - Everything was clean. The kitchen is well stocked with a variety of dishes, I was a little worried so we took food that was easy to prepare but I really could have cooked just about anything I wanted. I have to say that I enjoyed that there is no TV in the cabin and I hope that doesn't change. I spent my evening drinking margaritas on the porch and my morning in the same spot drinking my coffee and it was wonderful. I have absolutely nothing negative to say about this little place and I cannot wait to go back in the spring and bike the McKenzie trail. There are so many beautiful natural wonders to explore in this area. Although I would be back much sooner if well behaved pets were allowed ;) If you're a fisher TAKE YOUR POLE! We unfortunately left ours at home and really regretted it as we watched many on the river catch their daily limits. **I feel that I should address the previous review that mentions the road and the sound of traffic. I almost chose not to book this room specifically because of that review, and boy am I glad that I decided to give it a shot (I also cross referenced trip adviser and VRBO reviews). Yes it is pretty close to the road and yes you can hear the traffic. If you want to focus on the sounds of traffic instead of relaxing and listening to the sounds of the river I guess that's your prerogative. I chose to enjoy the river and in no way did the traffic negatively affect my stay, and I could really only hear it when I had the windows on the front of the house open anyway.

I hate to write this review. I live in Sweet Home and I want all our businesses to be successful…read moreand flourish. That said, I need to write this as visitors should be warned. Reading through other reviews (on multiple sites) the owners seem to have a pattern of treating guests inappropriately. We booked the room for a business trip for a customer who was coming to Sweet Home. This was for an out of town guest. I tried to call the Inn two weeks ago to make a direct booking. I left 3 messages and none were returned. I was hoping to give them the direct business. So I booked it through Expedia. Expedia took our Amex card and I received confirmation that the booking was confirmed Several days later, I received a message on Expedia saying that they did not accept American Express at the Inn. I told her to charge it under Expedia. She said she couldn't. That's fine. I asked her for a phone number because I had tried calling the mainline and no one answered. They gave me a personal cell phone number to call. I called the number and talked to the Female owner. She told me they don't accept American Express, but they can if they charge a surcharge. I told her I'd rather not pay the surcharge and she told me I could pay either cash or with a different credit card check in. I didn't hear anything back for a few days and then this morning I received a cancellation. I called their main hotel line again, no answer. So I called the cell phone that they had given me before. This time the Male owner answered. I asked why my reservation has been canceled and he said we have been trying to contact you for another credit card. I told him I talked to his wife a few days before everything was all good then. he said no we need a credit card. OK I was willing to give him a credit card at that moment. He said the credit card has to be in my name, I said yes it is. Then he told me that the room were all booked (which was a lie, they have rooms available online and he also lied to Expedia about this too). Anytime I tried to speak to him. He just talked over me and became very rude. Then he hung up the phone. I've filed a complaint a with Expedia. Unfortunately, because they canceled the reservation I have no photos to share of the conversations. For reading this, Sweet Home is a wonderful place to visit and vacation. Don't let these folks scare you. I'll be booking a new room at the Best Western in Lebanon. We have booked rooms at BW in the past and it has been a pleasant experience. I was hoping to try out the Foster Lake Inn as it's closer and I wanted to support a local business. It's very sad that the owners are not customer service oriented. I would suggest that you hire a manager and pull yourselves out of the business.

Cute place with comfy rooms, friendly and helpful owners, and a great location!…read more Steve had great recommendations on hikes and restaurants in the area. There is a great restaurant next door and a laundry room on site. And, of course, a lake right across the street! Love this place!