Zero would be appropriate! This is a poorly managed facility. Most of the nurses could careless…read moreabout rules and responsibilities. The night shift nurses are the laziest and are totally inconsiderate of the needs of the residents. Constant complaints to management about residents care has resulted in no improvements. We moved my family member to another facility out of pure necessity. As expect their health and well being improved immediately. Avoid this facility. Oh here's something to ask residents and their families; does anything ever get stolen? Why? If there are anything sweet in the room or fridge the night shift night nurses will steal them. Yea, that's a fact.

Sickness is spreading rapidly without the acknowledgment from the facility!! Administration on the…read morelong term/ rehabilitation side is TERRIBLE! The DON and ADON were both unprofessional with how they communicated to me (a guest), as well as the employee. Not only were the attitudes of the management unprofessional and unpleasant, as was the attire being worn throughout the building. The apparel being worn is indistinguishable unprofessional and unacceptable. If the other workers have to come in with a uniform on, and still looking professional, then that example should be being set by upper man. The lack of care is becoming visible more and more as I visit. This place needs to be investigated by the state. Ever since I started visiting, i've noticed that its nothing but a liability to the city. Patiently waiting on mom to finish her therapy so I can rescue her from this place of hell!

My father moved to the Presbyterian Community following a fall. He was in skilled nursing (SN) for…read moreapprox 2 months before moving to memory care. His time in SN was great. We were pleased with his level of care & the attentiveness of the care staff. I was pleased with their level of communication - they ensured I was in the loop regarding what was going on with my father. He adjusted well and we felt confident his needs were being met. He moved to the Memory Care unit (MC) a few weeks ago and seems to be thriving in this new area. The level of care is different, but still great! I have no doubt my dad is in the best place for his needs. I would definitely recommend the Presbyterian Community. The only less than positive thing I can say is the facility is quite dated and is in need of being updated. But, the facility is safe, clean and appropriate.

My Mom was a resident in the memory care area of Watercrest for several years. I don't have much…read moreto compare to as this was the only facility she was in other than a couple of short term stays in rehabilitation facilities prior to Watercrest. But you really have no way to know if a place is good until your loved one is actually a resident there - and that can be scary. I can only comment on my experience, but here goes... The place is relatively new, very nice and clean. The security in the memory care area is great. The residents have indoor and outdoor areas that are secure - so they can be mobile within the unit, but not get out of the secure area. The staff is what makes this place great though. I believe the staff truly care for the patients and their families. It seems that everyone there is so nice. As I said, my mom was there several years (just before the start of Covid) and so there were many staffing changes. Every new staff member cared about my mom just like the prior staff members. I don't know if they have a pipeline of excellent people or if they teach a culture that provides the results of truly caring. Regardless, it is seen and felt and a blessing during the difficult time of trusting someone else to provide the care your loved one needs. An example of this occurred in January. My mom was all but non verbal at this point. The staff one morning said she just did not seem like herself. Nothing specific was wrong, she was just different than the day before so they wanted her to go to the hospital to be checked out. When you have several patients, I imagine it would be easy to just run through the day and not notice little things like that - but that is not how they treated my mom. They noticed. They were concerned. So they reached out to us and let us know why they were concerned and what they recommended. It turns out my mom did have a medical concern and it was caught early due to the staff paying attention to my mom and recommending a trip to the hospital. We knew my mom would be at Watercrest until her dementia and all the side effects of it eventually took her. She left Watercrest recently upon her passing. So many staff comforted my sister and I. Some prayed with us, some prayed for us. All were amazing. At the end of the day, buildings are nice but the staff is what we loved about Watercrest. As I said, I cannot comment on other places. However, I am well aware that the people here make all the difference. To the Staff: Thank you all for making a very difficult situation for my family as easy as possible for several years. It was much appreciated and we slept well at night knowing how you cared for my mom. God Bless You All and Thank You for the caregiving you do for so many every single day.

, it is so wonderful to work with Caring individuals who have the primary…read moregoal of meeting the needs of the clients above all else. What a difference the quality of genuine caring about patients means in all caregivers! And this is really why the name of this company is EXCLUSIVE because the quality is so rare in today's healthcare!!

Valerie and her team of caregivers are the very best set of professionals you could ever hope for…read morein caring for your loved one. The attention to detail they give in their loving care is unparalleled. They made my mother feel so special by showering her with attention on special days like Mother's Day, and remembering to give her the best of care every other day. You cannot go wrong with Exclusive Personal Care!

We recently placed my mom at Atria. We could not be more pleased with the staff, the cleanliness…read moreof the facility, the numerous activities offered daily, and the convenience of having her close by.

I cannot say enough nice things about Atria. My mother lived there for over a year until her…read morecondition progressed to a point of needing a much higher level of care. The Atria and the staff were a blessing to mother and to my family. I wish she could've stayed there until the end. When mother first moved in, they permitted me to spend the night for a couple of nights to help her get settled. The residents and staff were so welcoming, and they even treated me to breakfast on the house. I had to take mother to a couple of doctor's appointments, and they made the process really smooth by providing me with a copy of her records and helping with the sign-in/sign-out system. I'm a nurse and work long hours. That first night, I didn't get there until really late and the staff were great about letting me in and showing me where to go, etc. The nursing director, Elizabeth, is an angel. You can tell she really cares about the residents and their families. I often saw her staying after hours, visiting with residents in the dining hall, and freely giving hugs and warm smiles. It's the little things like this that matter! I knew I could always ask questions and she would quickly help me. She was immensely helpful as we navigated a difficult family situation, and for that I will always be grateful. So many of the med techs were just amazing -- attentive and kind. They checked on mother often, reminding her of meal times, chatting with her, making sure she had her medications and that she got showered and ready for bed, etc. Mom made quite a few friends in the techs, and so did I. There were one or two techs who were kind of rough-acting with mother. Unfortunately, no business or facility is ever going to have 100% of the staff going above and beyond. My only other criticism is that Atria has a skeleton crew on weekends, so that can be challenging. None of the admin is there to oversee/direct and they tend to be short-staffed on those days. For this reason, I subtracted one star from what would have been a five-star score. Atria does a great of job of engaging with residents. My mother, unfortunately, was a bit socially withdrawn and didn't want to participate very often, but she was certainly never excluded from being invited. Atria offered exercise classes and social hour, had musical performances in the lobby, church services for those wanting to attend, scenic rides in the bus, etc. There's always something to do for anyone who wants to be active. Four months after mother left Atria, she passed away. During the time in-between, both Nicole (front desk) and Elizabeth (head nurse) checked in with me to see how mom was doing. When they found out she passed away, they sent flowers and called both me and my sister to offer condolences. I would absolutely recommend Atria to anyone looking for a nice place for their senior/aging parents.

My mom is at Colonial Gardens and is receiving excellent care. It is difficult when the need arises…read moreto place your loved one in a facility. I couldn't be happier with our experience. It is like an extension of the family. The facility is always clean and has a great homelike atmosphere. They have fun actives and field trips to engage the residents. I appreciate all the exceptional care that is provided. Everyone loves on my mom like she's their family member. I never have to worry is she is being cared for properly. Everyone that you encounter is friendly and welcoming. The residents are always treated with dignity and respect. They all wok together as one team. You can't go wrong choosing Colonial Gardens.

Would have loved to keep my Mom here , however for the last 3 years she has been there there has…read morebeen large price increases. Every mid- December we have received a form letter stating prices will increase effective January 1st. Everytime I have asked Crystal ( lady in charge of the facility) if the price will keep going up every year and she says she does not for see it ... yet it does keep happening. Literally giving us 2 weeks notice before the monthly price increase. Yet they expected a 30 day notice to move her out. The letter is the same every year the only thing that's changes is the amount that is added. We are moving our Mother out because of this and also the uncaring and very matter-of -fact way management has handle this. The staff is good ... However the management is very misleading. So if you have a set amount of money you can afford DO NOT put a loved one here. They will keep raising the price every year. My mom had been there 3 years and there has been 3 price increase . The first increase only 3 months after me moved her in, and then every December since.

Response to Wellmore…read more More excuses the administration did not do their jobs. These issues are nothing to do with insurance.