Sickness is spreading rapidly without the acknowledgment from the facility!! Administration on the…read morelong term/ rehabilitation side is TERRIBLE! The DON and ADON were both unprofessional with how they communicated to me (a guest), as well as the employee. Not only were the attitudes of the management unprofessional and unpleasant, as was the attire being worn throughout the building. The apparel being worn is indistinguishable unprofessional and unacceptable. If the other workers have to come in with a uniform on, and still looking professional, then that example should be being set by upper man. The lack of care is becoming visible more and more as I visit. This place needs to be investigated by the state. Ever since I started visiting, i've noticed that its nothing but a liability to the city. Patiently waiting on mom to finish her therapy so I can rescue her from this place of hell!

My father moved to the Presbyterian Community following a fall. He was in skilled nursing (SN) for…read moreapprox 2 months before moving to memory care. His time in SN was great. We were pleased with his level of care & the attentiveness of the care staff. I was pleased with their level of communication - they ensured I was in the loop regarding what was going on with my father. He adjusted well and we felt confident his needs were being met. He moved to the Memory Care unit (MC) a few weeks ago and seems to be thriving in this new area. The level of care is different, but still great! I have no doubt my dad is in the best place for his needs. I would definitely recommend the Presbyterian Community. The only less than positive thing I can say is the facility is quite dated and is in need of being updated. But, the facility is safe, clean and appropriate.

Would have loved to keep my Mom here , however for the last 3 years she has been there there has…read morebeen large price increases. Every mid- December we have received a form letter stating prices will increase effective January 1st. Everytime I have asked Crystal ( lady in charge of the facility) if the price will keep going up every year and she says she does not for see it ... yet it does keep happening. Literally giving us 2 weeks notice before the monthly price increase. Yet they expected a 30 day notice to move her out. The letter is the same every year the only thing that's changes is the amount that is added. We are moving our Mother out because of this and also the uncaring and very matter-of -fact way management has handle this. The staff is good ... However the management is very misleading. So if you have a set amount of money you can afford DO NOT put a loved one here. They will keep raising the price every year. My mom had been there 3 years and there has been 3 price increase . The first increase only 3 months after me moved her in, and then every December since.

Response to Wellmore…read more More excuses the administration did not do their jobs. These issues are nothing to do with insurance.

I moved my mother out of this facility after one year due to high turnover in the staff, poor…read moremanagement, ongoing unnecessary medical issues (including hospitalizations), and disregard for my requests concerning her general care. Her room was not kept clean, her laundry came back with stains on it, and the food is barely edible and very high in carbs. The facility is gloomy, the furniture and other decor outdated, worn out and dirty, and management personnel are less than professional. The improvement in my mother's health and well-being since moving her to Wildewood Downs is amazing. Even her doctors have commented on how much healthier she is. Do not take your loved one here. It should get less than a one-star rating.

This facility is run by less than professional people. The staff speaks to residents in nasty…read moretones, sometimes even yelling. The rooms are not clean, dust is very thick on the furniture. Even after a person has gone by ambulance to the hospital and returns the rule is they have to eat 2 meals in the dining hall. Sometimes they are too weak to go over there. Nobody will bring even a bowl of soup to their rooms. The kitchen should be open 24/7 but when staff goes home after lunch and the employees get the remaining food there is nothing left for the late sleepers/eaters. Residents are told kitchen closed.The food is barely edible. Mostly sandwiches and salads that are made and shipped from other states. The chicken salad is made with lard as a base ingredient. There is very little healthy items on the menu especially weekends when there is no staff. Laundry is still dirty after being washed. Stains all over and clothes smell. Medications are not given timely, especially if the person dispenses them is later for work.

Best BBQ. We ordered the rib plat with slaw and Mac and the pulled pork with slaw and sweet potato…read morefries. They were both delicious. The peach cobbler for the win. A must stop if you are in Columbia area.

From the owner: The Laurel Crest Retirement Center is a residential complex that provides independent and assisted…read moreliving facilities. The center also operates a nursing home and a specialized unit that provides health care services to patients suffering from Alzheimer's disease and dementia-related disorders. The center offers a wide range of services, such as 24-hour nursing care, housekeeping, transportation, fire alarm and security systems, meal preparation and maintenance and repair of facilities. It provides various amenities, including cottages, apartments, a beauty salon, a barbershop and guest rooms. It also organizes recreational activities that include board and card games, special events and theater trips. The center is owned by Presbyterian Communities of South Carolina.

We had to move my mother from another facility to a place focused on the needs of memory care. The…read morestaff at Colonial Gardens treated her as a person, not a patient- they truly cared about her and knew her habits and likes and dislikes. During Covid they have gone above and beyond during lockdown and quarantines to provide stimulating activities and personal interactions despite the restrictions they have to work within. Personal care makes all the difference for a loved one with memory issues!

They do not take proper care of their clients. Patients are Over medicated so much that their…read moreheads are in their plates of food. They are supposed to change the patients ever 2 hours and they don't. Patients walk around with their diapers so wet that they are hanging off of them. They are always short staffed. They shave everyone with the same razor. I am contacting WIS TV and DHEC regarding Colonial Gardens and their staff. I noticed that there have been other complaints against them by DHEC and I feel they need to be investigated again. They retaliate against families that complain and file false reports. Families are afraid to complain because their family member might be treated badly. This place is not worth the money that these families are paying. Trying to file a complaint with their corporate office JEA Corp. Senior Living is just as bad. No one returns phone calls and no one can answer a question about any issues. I have documentation to prove anything I say. #DHEC #WISTV #SLANDER

Poor administration. Administer was very much doing the hard sell. Corporate office does minimum…read moreto stay within legal limits of COVID precautions, but does not require staff testing once COVID is identified in homes in Texas. The staff appears disinterested. Safety was a big concern in the decision. Look elsewhere.

My mother and I checked my grandmother in here once she was too old to take care of herself and had…read morebroken her hip. After very first DAY, we came back to visit and my grandmother had fallen and had many bruises - presumably from poor care because her primary caregiver was so rough with her; it was awful to see. The nurses care more about visiting with each other at the nurses station. No one really cares about the patients. We love my grandmother very much and moved her out after a couple of months. (If you're interested in a great recommendation for a nursing home, please contact me.)

very impressed with this company in the services they provide. They are attentive and always…read moreavailable when needed. The staff they sent out has been wonderful and helps us immensely. I would highly recommend them for your care needs.

You honestly need staff that has some form of professionalism. I just received a call from a…read morescheduler by the name of Chanel and the way she spoke to me was nothing short of awful. Yes, I missed an appointment today due to getting my schedule mixed up. I work a second and third shift job and mad a SIMPLE, yet honest mistake and this "Pretend/Disrespectful" person called and spoke to me as if I was a child. You really should get her into some leadership training so that she could increase her people skills.

There were no shows. My mother in law was pulled up out of her bed (having been given 2 weeks bed…read morerestriction due to broken ribs) and made to dress and was sitting up in her living room CRYING when I got there. Also had someone take her to the store and "share" her buggy. My mother in law paid for Home Instead caregivers BEER for the weekend. When I called to speak to the owner(s) as I was referred by my moms church. Apparently one of the part owners was a member. I was given the RUN AROUND by the front staff. They should be shut down. We had cameras on my mother in law and the one in the bedroom was altered habitually when using Home Instead. Maybe if they paid the caregivers at least half of what they charged per hour, the experience would have been better. Negative stars, however, I have to at least put 1.

From the owner: As your parents and grandparents age, they may want and need additional companionship and help…read morearound the house. Home Instead® in Metro Columbia, SC offers many different types of in-home care that can be individualized to meet the needs of your family members. Call us at (803) 736-4242 for a free consultation. All of our highly trained Care Pros are bonded and insured for your peace of mind. Each Care Pros completes a comprehensive training program to deliver individualized care with compassion. Types of Senior Care We Offer: -Companionship Care -Personal Care -Meals & Nutrition -Transportation -House hold Duties -Respite Care -Hospice Care Support Services -24 Hour Care -Prisma PACE Program Partner -VA benefits -Long Term Care Benefits