This would have been our 6th year here for our annual girls float trip. Two of the past three years…read moreour reservations have been screwed up royally. In 2024, we reserved early, which we do every year and is a benefit to being returning customers. Never had an issue doing this in the past. Nobody ever bothered to call and tell us the card was declined and we needed to call them back to ensure our reservations. A week before our scheduled trip I called them to verify because we usually get an email welcoming us to our upcoming stay. That email never came. When I called to verify everything, they had no reservation on file at all. Here we are, a week before we have people coming from as far as Texas for a 3-day float, with no reservation. We were told they emailed us to let us know that the card was declined. No email was ever sent, and even if it was, why wouldn't you call your customer? As luck would have it, nobody had reserved our usual cabin, and we were able to still make our trip on the planned weekend. This year, we again did the early reservation. I can't even remember why I called them a couple of months later; I had a question about something and was told that the dates I was inquiring about were not the dates of the reservation. Excuse me? We have 11 people coming, some of which have already made flight plans. This time, our usual cabin was already booked. Now we have to change cabins. Every year we have been coming here, we arrive on a Sunday and leave on a Wednesday. Three nights, every year for 6 years. So when we had to change cabins nothing was said about the new cabin only being available for 2 nights. We were supposed to be there a week from today and again, I had not received the welcome email. Concerned because we had issues with this original booking, I again called to confirm. She confirmed arriving on July 5th and departing on July 7th. I was floored. No, arriving on the 5th, departing on the 8th. They had booked the Tuesday night, and this cabin was not available for our 3rd night. Now I'm absolutely livid by this point. For the second time this year I go into panic mode. What am I supposed to tell the rest of the group? My wife walked into the room and heard the tail end of the conversation, and I looked at her and asked, what do we want to do, cancel and find another location? The manager, whom I was on the phone with literally yelled at me and said, "Yes, we need to cancel this reservation. That is fine with me." I said hold up a minute; I did not tell you I wanted to cancel. Immediately started yelling again that I had just told her that. I said no, I was asking my wife what we should do. I stated I needed to check with the rest of the group who had already paid their portions of this trip. I told her I would call her back. I was certain with such short notice we would not find another place to book a reservation, but at the same time, I knew if we continued with our two-night stay with Riverfront, that we would be treated unkindly seeing how I was being yelled at by the manager. Fortunately for us, Riverwood, located nearby had an opening. The only thing they had available was going to be $450 per night. A 4-bedroom, 2 bath, beautiful cabin. Unfortunately, this was three times what we had paid at Riverfront. The owner made us an incredible deal giving us almost $900 off the price for us to stay there. I was so relieved to know that I would not have to disappoint our group by cancelling the entire trip. Then I go to call Riverfront back to cancel the reservation (the manager is the one who wanted to immediately cancel us not even 30 minutes prior, to find they were only willing to refund us half of our money. You just offered to cancel us 30min prior and are now only willing to refund half? What a crock of #$*#. Needless to say, they have lost our business for good, and we will now only be staying at Riverwood. The interesting thing was when I am speaking with the owners of Riverwood and told them the story, they stated this wasn't the first time they took an emergency reservation because Riverfront had screwed up. This was a long review, but beware, as a previous review mentioned, they will offer to refund and then only give you 50% back. Theft in my opinion.
