i bought a wicker bench and somehow it got transferred and lost at another store for a few days…read more super unprofessional. i was guaranteed next day delivery and still waited 3 days lmao. got my refund for the bench but had to call again to get the delivery charge refund which was 35$. my first and last time here

one thing every big box store can use is some seating for those of us whose lower extremities ache…read moreon prolonged standing. selection was good. it was hard to find "the guy" who worked the section that we were shopping in, but someone else filled in well. they need to work on that one-deep approach - consumers usually have an idea what they need, but often need help with the options available, and what is in stock or orderable.

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

6 PM, May 8, What awesome customer service. Needed I did not know exactly what, but I had an idea…read more Two Ace folks (He and She) listened to my problem and took me straight to the "Fix". The only concern I have now is when can I make my next productive visit to Ace hardware on Courthouse Road? Hopefully soon.

Big thanks to Maria for helping me find exactly what I was looking for: special netting to keep…read moreinsects off my face while I'm working outdoors near standing water . Maria kindly walked me to the correct shelf (aisle 23) and to my surprise there was actually a pretty good selection of products to fit this need. I couldn't decide, so I bought two different styles of netting, returning the extra one, unused, the next day. I was delighted to see Maria and once again enjoy great customer service during my return. I am a very happy customer, with exactly what I needed in hand, at good price, and smooth shopping experience to boot .

It was a pleasure to be assisted by Jason Gibbs, Assistant Store Manager at the Fredericksburg…read moreCentral Park location. He was hospitable and courteously addressed our need! He went beyond the extra mile of service to be sure our purchase was perfect and we left completely satisfied with his and the other associates service! Just outstanding.

Bought plexiglass and was looking for a saw to cut it. I asked an employee what she recommended…read more She suggested a saw with very small teeth but then took me back to the plexiglass stand and showed me the designed tool. Perfect!

The customer service with iDesign Granite was wonderful. JJ came out and measured the kitchen with…read morea laser. I was concerned about some of the dimensions when the drawing came back and emailed to ask about them. Nicole responded almost instantly and had the drafter check his drawing. He didn't have any concerns, so JJ came back out and measured with me with a tape measure. I'd misunderstood some details of the drawing, but JJ wasn't impatient or angry. He insisted that it was much better to double check if I had a concern. The installation team came out a week later with our BEAUTIFUL Brazilian soapstone countertops. They encountered a problem, though. Our cabinets weren't level. At all. They attempted to shim the countertops, but the gap was going to be too big. JJ came out and looked it over and offered to take the countertops back to the shop or store them at my house while we leveled the cabinets. I called him the next day to tell him that the cabinets were level now and they came out on a Saturday and installed the countertops. Even with us being kind of a problem customer (not rude, just had installation issues), the entire team was kind and accommodating. At first I thought JJ was the measurement guy. He was unassuming, kind to explain, and patient. Turns out he owns the company! Talk about setting an example.

I love the way my granite looks and the installers were efficient and neat, but they broke a drain…read morereturn pipe at my bar sink INSIDE the wall. The drain plumbing was detached from the countertops when they removed the old counter, so they must have stepped on it or otherwise hit it. They did not tell me that they broke the pipe while they were here and I am now having to pay my plumber 2.5 times the amount I should have had to pay to get the plumbing back in order.

This has got to be the worst Lowes in existence. I live close by so I naturally gravitate here…read more But, if you need help of any kind or expertise, you better go to Central Park. I asked for help with a washer inside my outdoor faucet. The young man in the washer/dryers was of no help and told me the man who knew was at lunch. He had no apology or concern when I told him people would be going elsewhere after his answer. Do they hire people that are still "warm"? Or, barely breathing? I had a problem last year in the same department. I bought a washer and dryer from Home Depot instead.

Me and my family just had a bad experience with one of the stores employees who's in charge of…read morewashers and dryers section. The employee is Hispanic and my wife yesterday on June 4 was inquiring about buying a washer and dryer. The employee, a Hispanic, listened to my wife and start talking to her in Spanish in which other customers were around and thought my wife couldn't speak English. I went to the store after work to purchase the washer/ dryer and the same salesman was not there and had to wait 15 minutes while other Lowe employees came to help me find or call him, he didn't show up. They told him what I was wearing so he could come over to me. After 15 minutes, he showed up but another person came into the section and he went to them and spent another 15 minutes in which the person was asking him on information not buying anything. I had enough and went to the customer service counter. I informed the employee that I wanted to buy the washer and dryer. I told them that I wanted to speak to the floor manager and they told me that the assistant manager was on their way. I didn't want to deal with the appliances employee however he followed me to the desk and hung around the desk while in the background other customers were waiting for him. I didn't want to deal with but he wanted to hear my conversation. Also, he told my wife that he would deliver the machines by Friday. The salesperson at customer service told me that they can only deliver it by June 11, 2026. The assistant manager talked to me but the appliance employee still hung around. I told him what happened and he looked like he didn't want to deal with this guy. I have done business with this store in the past and me and my family were treated with respect. After serving 40 years in the military and proud veteran, me and my family were treated by this employee of; Stereotyping customers Abandoned workstation while customers are waiting Harassing customers by hanging around them Lying to customers Disrespectful to customers especially veterans Employee doesn't care about his customers purchasing store merchandise Assistant manager didn't seem he wanted to fix the situation I called today on 4 June and the employees can't locate the manager. This store states that they care about customers especially veterans. Just by placing a parking space for veterans does not mean that it. Having employees such as their appliance salesman is totally shameless and VETERANS, I strongly encourage you to think about purchasing merchandise from this Lowe's. This will be reported to the Better Business Bureau and Lowe's Corporate Office.