6 PM, May 8, What awesome customer service. Needed I did not know exactly what, but I had an idea. Two Ace folks (He and She) listened to my problem and took me straight to the "Fix". The only concern I have now is when can I make my next productive visit to Ace hardware on Courthouse Road? Hopefully soon. read more

Big thanks to Maria for helping me find exactly what I was looking for: special netting to keep insects off my face while I'm working outdoors near standing water . Maria kindly walked me to the correct shelf (aisle 23) and to my surprise there was actually a pretty good selection of products to fit this need. I couldn't decide, so I bought two different styles of netting, returning the extra one, unused, the next day. I was delighted to see Maria and once again enjoy great customer service during my return. I am a very happy customer, with exactly what I needed in hand, at good price, and smooth shopping experience to boot . read more

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If you would like to support a small business in the Spotsylvania County Community, do yourself a favor and choose one OTHER than the Courtland Ace Hardware. The manager there is rude and has no customer service ability at all. I was trying to return an item and did not have a receipt. He asked when I purchased it. I suggested I give him my phone number and he could look it up on my account. He made a frustrated sigh and said, "That's not how it works ma'am." I assumed his frustration was with the process, not me. I told him my name and when I thought I purchased it and he started reading random names out. I wasn't sure what that meant until he stared at me and I repeated my name. He just shook his head and pushed his glasses up. I said,"Wow, this is the second time I've had trouble returning to your store. Why don't you just keep the item. I don't need it." And left it on the counter and started to walk away. He came from around the counter, cut in front of me, knocked hats off the hat display and snidely said, as he walked by, "That's not my problem. If you just had your receipt there would be an issue." He also advised if I wasn't trying to return an item from another store, it wouldn't had been a problem either, as long as I had a receipt. But he said all this as he was walking away. When I asked what the point of a rewards card was and looking it up online, he just kept walking and threw up his hands. I turned and walked out the door, advised I wouldn't be back and told him the flush the item up his a55. He must have come to the door behind me because he responded, good to know ma'am, glad to hear it. Have a great day. Not my best moment, but he definitely knew how to push all the buttons!​ read more

bought a small bottle of drain cleaner and the employee kept asking what i'm making with it like im a dr*g manufacturer, and proceeded to follow me around to checkout. read more

I really try to use small business for my home and professional use. However after this I will not be using this or any other Ace Hardware. went in for a supply line for my fridge and the employee an older man with a beard helped when I asked to compare the fitting to ensure that it was correct he got frustrated with me and said I guarantee this is it see. When I ask to verify he said I need to pay first. when I ask if it wasn't right could I return it he mumbled can't you read. Needless to say frustration isn't the beginning of this. Due to time constraints I trusted the employee and took the kit upon getting home and getting everything prepare, pulled the fridge and wasn't the correct fitting. I have use small hardware store to support the community and small businesses however this store with its rude and arrogant employees needs to go. read more

If I could give zero stars I would. Extremely overpriced compared to other hardware stores. and one of the employees was acting very creepy around my daughter. Absolutely disgusting. Stay away if you want your family to stay safe read more

after having a very poor experience, I reached out to the owner, Elizabeth to give her an opportunity to make the situation right. I wish I could say I was surprised at the way she handled the situation, but, based on the way her management staff interacted, I was not surprised at all. when employees feel empowered to be rude and unprofessional, even after making a mistake that's caused a customer, frustration and inconvenience's, it's generally because the upper management or leadership does not hold them to a standard of common courtesy, customer service or professionalism. I'm also not surprised to see that they have a 2.8 star rating and that many customers have been frustrated when shopping with them. It's totally understandable That mistakes will be made, it's how you choose to deal with things after you've made a mistake that defines your true level of service And would rather the client be inconvenienced than to do the right thing. They do not hold themselves accountable. Don't waste your time! go to tractor supply, lowes or Home Depot; real stores read more

I always get great help from employees who seem to know what they are talking about and more importantly seem to actually want to be there and want to help. read more

Highly recommend this place. This is the place to go if you're tired of the crowds and lack of assistance with the big boy home improvement stores. The staff is extremely helpful and they have always had a strict mask policy (not sure what the other reviewer is talking about). This place does not have everything, it does not have the space. That being said, the thing you will find here is a nut, bolt or fitting for whatever you are doing. They also carry a lot Craftsman hand tools. The prices are a little higher, but not so much to offset the less stressful environment. read more

I live very close to a Home Depot and Lowe's, but I'll drive al the way across town for this place. The staff are always very welcoming and knowledgeable, and the store is always clean. Don't come to a small hardware store like this and complain about available selection. They have all the basics, and the tools they do carry are high-quality. What they don't carry in store can likely be ordered for you. During Covid, they follow all necessary safety protocols, and require that you wear a mask, which makes me feel safer. Kudos to this Ace Hardware for making their store feel like I'm still living in a small town! read more

I have shopped at this store while in that area, so I knew within two aisles where the one item would be located. Here are facts that should be known before I explain my horrible experience. I do not have a fever. I do not have an eye infection. I do not have a stuffy nose. I do not have a sore throat. I do not have a dry hacking cough. I am not tired or achy. I have survived Covid-19 back in January. In other words, I am very healthy and would not have left my home if I wasn't. As I fumbled to put on my mask out of consideration of others 'a voice' commanded me to put on my mask. I did and it covered the tip of my nose because if it goes any higher my glasses fog up and I can't read labels. So there I am standing all alone in an aisle just scanning the shelves when 'the voice' asked what I was looking for; and you guessed it was on the other aisle. So I went to that aisle, again all by myself, and 'the voice' showed up in a tie-dyed shirt to get within a few feet of me to mask shame me to cover my nose. I told her that it was covered, but she continued to rant and rave about covering my nose over and over because she wasn't satisfied I was doing it correctly. Basically she was shame threatening me, which was so unnecessary since she was wrong and I was all alone in the aisle. Of course this will be the last time I will go to this store. I try to shop at local stores, but it is off to the Big Box Stores where I am treated with respect. read more

Good staff, helped me find the right stuff for my new garden and were very nice along the way. Definitely the cleanest store I've been to during this pandemic. You cannot enter without a mask which in my opinion is the best solution to be responsible for the staff and other customers. read more

I tried this hardware store out last week and again today after being frustrated with the big box hardware stores not having what I needed. I had to drive farther, but so worth it! The staff went out of their way to help me find what I needed. They were truly interested in helping me. They had a better selection of the hardware I needed. My new go-to hardware store! Even if something is higher priced, I'd rather go here. read more

This place is overpriced and the staff are not friendly. During this covid the are now using a no mask policy. It's not posted and they want me to hand my credit card and pin. I don't feel this is safe. From a security & safety perspective. First off this, this policy is more the inconvenient, I understand safety, but me coming into the store to pay,come on! I will never shop there again! read more