So I went on the website to order a chainlink gate from the Johnson City, TN Store. It said they…read morehad 3 in store so I ordered pickup. They canceled it within 5 minutes. I went back on and it said they had 23 in stock that could be delivered to the house today. They canceled that order also. Several hours later I searched the gates online again. 1st option was Doordash delivery from the exact same Home Depot. That doordash driver shopped for the gate and delivered it to me in 30 minutes. What a huge disappointment that the store isn't competent enough to pick their own product. We went to the store 2 weeks ago in person to look for the gate, but there were 4 employees with the aisle blocked off and leaned against the steel just chatting. None of those gentlemen even asked if we needed help. Ridiculous. ​​​

They love my dogs here and are always helpful. Prices can be high for some items…read more I love closer to a similar store and came here because I had a gift card. Evening times are slower and that's when I prefer it. The location is convenient for some, but it's a busy street and sometimes impossible to turn left when leaving.

Going to this Ace Hardware is like time traveling back to the 1980s or 90s. From the outdated cash…read moreregister to their outdated inventory its kind of bazaar. Whatever they didn't sell from 20 years ago is still sitting on the shelf, like outdated telephone jacks and other random merchandise. It is one of the larger Aces I have been to and everything is very spread out and open. Not a lot of foot traffic on the day I was there, in fact I was the only one there and the employees seemed bored and tried to be helpful but couldn't actually help with what I came in for. They do make keys there and their system is different from the other major chains so if you are having a tough time getting a copy they might can help you out. This business seems to have some major pet peeve about cell phones as their were 2 NO cell phone signs posted on the front door and then another one posted at the register. Looks like they had a bad batch of customers on their phone and could not get over it haha. If u plan on running in and making a purchase under 10$ then you should bring cash as their sign at the register posts that purchases under 10 should not be run on credit. So there you have it.

Very helpful with a sillcock washer issue. Worked with me until a suitable washer was found…read more Glad I found this hardware store as I am new to Johnson City. Will return!!

The store was very unorganized and most of what I was looking for was not even priced or not even…read morein stock.

I have been building my shop around Northern tool equipment. Today I went to exchange a single 916…read morewrench, and they wouldn't do it! They told me to go back and get the other 31 wrenches and they would give me an entire set. How stupid is that? I've never heard of anything so they've lost my business for good heading over to Harbor freight!

I've really given up on Lowe's. I ordered ten bags of composted manure for the garden, to be…read moredelivered, because I have back and wrist issues. I was willing to pay the $39 for that service. But when the guy arrived, it was the wrong product. He waved the receipt at me and I showed him the order on my Lowe's app and they were not the same. He took them back to the store. Refund pending but not for the $39. I text their Indian/AI(?) "customer service" back and forth. Get a case #. Days pass. Still nothing. I'm not the one who handed that driver--who doesn't work for Lowe's of course--the WRONG bags. Lowe's employees did that. Between this experience and the windows that lacked weatherstripping or were the wrong size, etc etc for the past five years I've lived here.... over and over again. I am just done. I hate Lowe's. I will drive twenty miles to go to ANY competitor. Because no matter what they claim, they find a way to screw over the customer.

Bought the hugo and borg Kitchen set and when we went to Install we found damaged cab. After 2…read morerounds of replacement cabinets and a lot of wasted time my wife became Ill battling cancer and we finally just gave up after a year and a half and kept the damage cabinets. I have spent 5 months trying to buy 2 more cabinets and cannot get the right color and size. Trying to call the number Is a joke and even the Cabinet lady at lowes gave up trying to get anyone to respond to us. Do not buy these cabinet out of lowes, they are waste of money.

On 5-13-25, I bought a pre-assembled CharBroil gas grill (on sale for $50 off regular price). When…read moreI got it home, I found: 2 parts installed backwards, 2 parts missing, & 1 part only connected on 1 end. I had to go back on 5-14-25 to scavenge a missing part from 1 of their other grills. I fixed all of the 5 errors myself. I discussed the issues with a store manager & showed him my photos of the errors. Caveat emptor.

I don't know when you started teaming up with Angie's for all installation products, but It has…read morecost you a loyal customer of 33 yrs. Who has spent thousands of dollars especially at the Jonesborough Tennessee location. I bought a new Kohler toilet.Iask if they could install it. Yes we out source with Angie home improvement. I will make this the date given was 3 days later. After anout 4 text changing the time and the last one being at 8p.m. and then a complete no show with no call or explanation. Next day I call Angie's to see what happened with no explanation but so sorry! They give me a new appt. For 3 days later and no charge. To compensate. @3:00p.m. I ask for momore texts just call if a problem. Wiil changed window of time text 3 times. Went back to original time of 3:00p.m. and at 3:05 texted appt. Has been cancelled and rescheduled for 5 days later. I called refused and demanded a refund! I paid cash but it will take 5 days to get the refund approved and ready. If Lowe's doesnt take back charge of their own customer service, all of their stores will be closing instead of just 50.