My pup was due for his annual vet visit and vaccinations while spending several months in Grand…read moreHaven, so I made an appointment at Haven Animal Hospital to make sure he was in tip top shape. Super friendly staff helped me book my appointment and gave me instructions on how to send his current medical records to them, all of which I did ahead of our appointment. When I arrived, during the COVID pandemic, they were asking people to call when they arrived and they would come out, check you in, and take your pet inside for their check-up. This seemed to work really well. I arrived and called, and Caleb came right out and made sure paperwork was all filled out. He took my little guy inside and within 5-10 minutes the vet was calling me with an update. Everything was super efficient and everyone was super nice. I received a follow-up email and I think I even got a phone call checking to make sure he was doing okay. SUPER HAPPY with the service, care and affordability.

The last two times my wife and I have taken our dog here, we've waited over 30 minutes past the…read moreappointment time before anything happened. This past fall, my wife took our dog in for her yearly check up and was kept in the waiting room for 45 minutes before being taken into a room. The most recently time I took our dog in for a small concern. I was immediately taken into a room and was seen quickly by the the tech/assistant. I then was left in the room for 35 minutes with no communication. After deciding to leave, I told the person at the check in desk what had happened and I was met with a halfhearted "ok." No apology, no offer to check on what had happened, nothing. This office has gone downhill ever since COVID hit. We will not be going back.

This is the most organized and well run animal adoption center. We've been fosters for the humane…read moresociety since 2020 and the process is so easy! The whole team at this location is thorough, kind and willing to help in any way possible. The dogs, cats and small animals that stay here are treated so nicely. Highly recommend adopting or fostering for the Humane Society!

Trying to adopt a cat. Filled out requested info online and approved before visiting…read more When I visited I was met by a very aloof lady that acted like she was god almighty. I found a cat I liked and asked about him. I was told he needed to see vet first. I thought ok, then asked when he will be available. In a few days was the best I could get out if her. I then asked to adopt him now and pay all necessary fees etc. and I would pick him up when ready. I was told no. First come first served she replied in an imperious manner. I said I am first why can't I arrange adoption now. I could tell she just wanted to get rid of me and just said "NO!!!" And dismissed me. I asked.if I could be called or emailed when he is available. Again a big fat NO. Just look on our site. Firstly, why can't a pet be adopted prior to vet procedure, if the applicant is willing to wait and pay all fees ahead if time? Secondly, they need to find a more courteous person to deal with the public. These animals are not her personal property and she is not god.

I have been a supporter of Pound Buddies for over 12 years. I've found that they are the most…read morecaring and motivated animal shelter in West Michigan. I live in Grand Rapids and even though Pound Buddies is in Muskegon I prefer them when looking for a pet or donating to a shelter. I have even included them in my will and estate plan.

Amazing services, these girls ROCK!…read more I have a precious Doodle,and I have never found a groomer whom can do what they have for him! He is done in 2 hours, and completely thrilled to go bounding in and visit his ladies! The compliments I receive are all due to their love of my dog. Couldn't find a nicer more talented groom than Tulip City Barking Lot! Thanks ladies, Love, Tonka Ttucks mom!

The new owner has horrible communication. she says you can text her to make appointments but…read moredoesn't respond for days. When I finally made an appointment she called to cancel due to a water leak only 5 minutes before the store opened and I was in the parking lot already. very disappointed since I was with the previous owner for over 20 years

Very happy with my experience at this clinic. The front desk team were all courteous and kind, and…read morethe Doctor and techs we saw were incredibly knowledgeable and thorough. I have a somewhat reactive dog, and they were amazing at treating her and easing both of our anxiety. The facility is also very clean and well kept. I am so happy to have found a place that I can entrust with my pet. They were very affordable too, compared to my previous vets from back in Texas.

What a difference we are having here with our puppy. We switched to Robbins Road Animal Clinic a…read morefew months ago and could not be happier!! Dr Chad is very caring, compassionate and knowledgeable. He really takes time to discuss her care with us. Office staff are great too! We are very happy here and I would highly recommend coming here. We did not experience this level of kindness and care at a different facility in town. So glad we switched!

We have a Golden Retriever we brought in for a total knee replacement. The surgery went outstanding…read moreand her leg has healed faster than we even expected. However this is where the good ends. In followup from her surgery she has inexplicable scars on both her lips which we assume are from her teeth during surgery; however the vet won't provide any further explanation or take any responsibility so apparently she cut her lips miraculously. While taking the prescription drugs prescribed by them she had diarrhea which was to be expected; however she had a breakout of what is anticipated to be a skin infection around her butt and hind legs that the vet refused to provide any helpful advice to soothe her while she was in pain until we could bring her in. The veterinary technicians that we've talked to have been argumentative every time we've had a conversation on any of these issues. In conclusion: if your dog needs their knee replaced, this is your place to go; if you need any other service, you're better off going somewhere that actually cares about your pet. All these people care about is your money.

Dr. Good, along with the other vets, vet techs, and office staff were beyond amazing with my first…read moretwo heelers (totaling ~25 years). Couldn't have asked for more in any way. Then something went really wrong during my third puppy's first nail trim, though, and she's been traumatized ever since. Not one vet will take her, not even today when she desperately needs a slipper taken out of her tummy. If my dog dies because no one will work on her thanks to her experience at GAH, it'll break my heart forever.

Feeling disappointed. We've brought our animals here for years and have always come to our…read moreappointments. Today I called to set up an appointment for my daughter's guinea pigs and was told they have a new policy. They are now charging ahead of time a fee of $91 per guinea pig just to make the appointment, as a down payment before they're even seen. The woman on the phone said it was because some customers don't show up for their appointments. So, East Veterinary Clinic has decided that everyone else will now apparently be punished for those that don't show up. I told her that was too bad because we would need to wait until next week for pay day then, to schedule an appointment since we can't schedule unless we pay $182 now. My chiropractor does this too but they simply take your credit card info and hold unto it unless you don't show up to your appointment and are then charged a fee. Only the person who fails to show up is charged, not everyone else. Yes, they apply that $182 towards your appointment once there, but for college students like my daughters, that's a lot of money. They live paycheck to paycheck. They were going to get paid on the Thursday before the appointment on Friday, and it wouldn't have been a problem. I understand the Clinics frustrations with no-shows, but I think they need to find a better solution for this. My daughter called a few other veterinarian places and they do not have this policy. So, just be aware that now to make an appointment at East Veterinary Clinic in Holland, you will need to pay for your visit ahead of time. If you are unable to do that, there are other clinics in the area that told us they do not do this.

I brought my sick cat, Chessie with allergy and fever. She need allergy vaccine. They required her…read moreto have rabies vaccine before they give her allergy vaccine. They have stupid policy. I know doctor can't give sick cat with fever rabies vaccine. My other doctor from Indiana was correct, She exam my different cat, Jilly and found out that she had fever, She can't give her rabies vaccine until she get better and have no fever. Google show that sick cat with fever can't have rabies vaccine. They went ahead and give Chessie rabies vaccine. They didn't care about her allergy and fever. I took her to other vets for allergy vaccine many times since 2017 and don't require rabies vaccine. They care about staff and don't care if sick cats and dogs die from rabies vaccine. They just want to make money. They sucks.

I have taken my pets to The Animal Clinic for over 20 + years and I have never found them to be…read moreanything but kind, concerned, and professional. I always feel welcomed with any question or concern and the staff is always eager to assist. I encourage anyone who loves their pets to safely put them into the hands or Dr. Jim, Dr. Kay, Dr. Sue and any of their associates. They are so compassionae and a wealth of knowledge.

My cat had a serious emergency and the doctors schedule was full, we didn't accept that they…read morecouldn't see him-we needed to go to an emergency vet and we were desperate, we told them we were almost there and we were coming in. They were very kind, took excellent care of him and he is slowly improving. We've had two follow up visits after that. Everyone was very kind.