It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

Lost 2 business accounts and 2 personal accounts with a long time (26yr) customer all because they…read moreclosed the business night deposit box, started IDing to deposit money into my OWN account, not withdraw, deposit! And when, as a small business owner, I asked why it had become so not small business friendly the manager, Ashley, simply responded "We're moving into the future". Talk about alienating a small business owner with terrible customer service. Well, they can move into the "future" I closed every account and MOVED my money to a bank WITH a night deposit box AND they are NOT IDing me to deposit money into MY accounts.

Once again, I have been blocked from my business online acct, with no explanation. Try setting up…read morea new password, nope, try contacting customer service online and by phone and am told in both places to go to citizensbank.com and log in to reach them. Duh, if I could do that I wouldn't have wasted two hours trying to do business through this antiquated system. When rating them I chose one star and that indicates "not good" Actually "not good" far exceeds this bank's performance and attention to customer service. If you are choosing a bank....RUN FROM THIS INSTITUTION

Worst bank ever. If you over draft 5 dollars you'll be charged 75. They punish their customers for…read morebeing slightly broke or making a small mistake I have lost a lot of money with this bank. Manager was not helpful said I lost 170 dollars because of a Netflix charge which is absolutely absurd. So many other online banking options that don't do this if you have this bank or are thinking about it run. After being a customer for 15 years and having direct deposit they have stolen yes stolen lots of money from me.

Always a good experience here for general banking needs, drive-though and ATM. Friendly and quick…read morecustomer service. Rockland Trust also has a good app for use with bill pay and mobile deposits. All of the benefits of a chain bank but with a small town feel.

I tried calling the Hingham branch. My call was routed to India. Someone in India wanted my…read morepersonal information. No thanks. I tried calling again. I was given a recording: no one is here, please call again later. What kind of business would treat their customers like this? Why can't I simply call the branch and talk with someone IN HINGHAM? What is the big deal?

I worked with Mark today on processing an insurance check. He was extremely helpful and took the…read moretime to answer all my questions. The professional manner in which he went about assisting me was outstanding! Thanks Mark

This bank is absolutely useless... the man with the accent always standing around the lobby is…read moreUseless and unhelpful ... I've gone in this bank several times and he would not give me the help I needed nor even let me talk to an associate .... I always wind up having to drive to the brockton bank where they actually want to help the Customers not sending them away telling them to just use the app.... I've 3 different interactions with this man and they all ended the same way... "just go on the app.. " no thank you I'd rather be helped by a real live person.....

The worst - impossible to get anyone on the phone - that's after you have to listen to a recorded…read moremessage - they should just record a message that says "don't call us because we don't care.

Colonial Federal is the best bank for customer service and believe me....I need that!! Kerry, the…read moreWeymouth branch manager is my go to person and so helpful with all of my banking needs. I'd give more that 5 stars if I could!!!!!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

Every time I have attempted to do anything more complex than a simple deposit or withdrawal is a…read moreproblem. Plus I hate some of their policies such as freezing savings accounts if there is no activity for a year. I wrote to the top complaining about their policy and I found out a year later through the grapevine (another employee) that the person I dealt with lost their Christmas bonus because of my letter... even though I specifically said that the person was polite and professional. They also had a hard time reactivating my account. Customer Service staff are nice, but why is everything a problem here? Based on my experience I would avoid Santander, not only this branch.

I have been an Abington Bank customer for almost 15 years. This branch in particular has never done…read moreanything to help me. I do not recommend doing any of your banking here. I will no longer be doing any business with them. Terrible customer service.

Love the personal service that Abington Bank provides! If you are from Abington and DON'T do your…read morebanking with them, you are doing yourself a disservice.