My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Great service. Opened a 6mo cd.. Great rates and people. Friendly service with a smile. Sometimes…read moreyou want to go where everyone knows your name!! This is the bank for me.

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

If I could give this branch no stars I would. The branch manager doesn't know a thing about…read morebanking, yet alone how to spell. She sent me a follow up email about a loan and made no sense. Don't you have spell correct? The head teller looks like she's being tortured. Not friendly at all. Would it kill you to at least fake a smile? Lastly the member service reps. They take forever to grab you, and have such attitude as if it's not their job to help you.

Excellent customer care service team very open minded customer support team job well done!!! Keep…read moresmiling and keep up the great work services citizens bank

Horrible horrible service, customer service is non responsive…read more I'm a 60 yr old disabled guy who is bad at money management, meds? Age? But either way I made it clear when signing up that I did not want overages covered, if there is not enough money then dont pay it. Came up 3$ overdrawn so I deposited 20$ to cover it BUT they got late fee in there first so now 38$ over. Can't cover till next months check. Tried to explain this to no avail 30$ every couple days for still being over, currently at 130$, all over a 3$ overage. Such bullshit.

I switched here 4 years ago after 20 years of South shore savings. I have never been so happy with…read morea bank! They are always so nice and personable. I don't get charged the crazy fees like sssb. Someone must have gotten my card number and booked a room at the Tropicana Inn, I hadn't noticed the charge yet but the cfcu was all over it. They froze my card, reversed the transaction and issued me a new card all before breakfast. I've never had such great customer service and felt so protected by a bank. Great place!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

I cancelled a check, paid the check cancellation fees, and guess what they let the check through!…read moreThen they refused to reverse it. After arguments back and forth and getting no where we decided to just close the accounts. I gave it 2 stars the tellers are nice.

I deposited an inheritance check for $300k in their high interest account. So when i opened it, i…read moreasked how much i could take out per day or month. Unlimited i was happy and surprised to hear. So, because it was over the $250k limit insured by FDIC, i though i better link it to another outside account. I tried 2. But it didnt work. Iasked for a check in could deposit in another bank until the linking worked. The other bank said this will take days to clear. So i went back to South Shore Bank to ask for the cash i could walk to the other bank with. First they called one of the linked banks. That bank said, we cannot link to that bank. Called the other, same story. South Shore offered a free wire transfer normally $25. As it turned out their maximum daily limit was $5k if i were able to get it out. I decided to take much more out because of mistrust. Then they wrote me a letter saying they couldnt take me as a customer. They said they mailed the chec on a holiday weekend. So there many days i did not receive interest. On the next Tuesday, they called to say come pick up the check for the remainder. More days, no interest. I just wanted to warn people because with the new bank failures, i wonder who that money goes to. Friends of friends. The big red flag went up when the representative said unlimited withdrawals. She later said she meant if i use $25 wire transfers.

I have been a customer of the Rockland Trust in Hanover MA for 43 years…read more I have never had a problem dealing with this bank. Last Sunday my brother realized his checking account was affected by scammers. He was out $16,000 by a coin base scammer. His branch was closed on Sundays so he called Ed in the Hanover branch. Ed was extremely helpful. When you're in panic mode call Ed!! After this happened I went into the Hanover branch to move some money out of checking, Jennifer was great to work with. Thank you both Chris

So yeah I opened up an account at the grafton street Worcester one so my disability checks would go…read morein for my daughter and they still haven't added my name to the account and then the check disappears all because my name isn't on my account yet. They are the slowest workers I've ever had to deal with! It should only take 24-48 hours not six or seven days. The corporate office is the lowest biggest joke ever.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

I love this bank because they have convenient hours Monday through Sunday and the people that work…read morethere r always very friendly and helpful no matter what the situation is.

I tried calling the Hingham branch. My call was routed to India. Someone in India wanted my…read morepersonal information. No thanks. I tried calling again. I was given a recording: no one is here, please call again later. What kind of business would treat their customers like this? Why can't I simply call the branch and talk with someone IN HINGHAM? What is the big deal?

I worked with Mark today on processing an insurance check. He was extremely helpful and took the…read moretime to answer all my questions. The professional manner in which he went about assisting me was outstanding! Thanks Mark

Staff is Phenomenal, SUPER nice and very pleasant to work with. Highly recommend the Pembroke…read morebranch.

And now they have discontinued their "Extra 20" checking which awarded you $20 each month if you…read moremet the direct deposit minimum and used bill pay at least twice a month. When they began this account their advertising said it was not a promotion like other banks do that would go away but be a permanent account. Guess what? It's gone. That's it for me. I'm ouuta there!