The Manager and staff are very accommodating and helpful! Waiting for an appointment I was escorted…read moreto a private room to wait for my Banker Jason. An hour meeting and very informative! As always good service and Citizens works to make their customers feel secure and always around to answer your concerns. Thanks to the Manager and Wealth Management Jason!

Jack McMullen Some Thoughts on the way Citizens Bank Handled…read morea Recent Branch Incident in December 2022 I banked with Citizens (and its predecessor banks) in Burlington, Vermont and Cambridge, Massachusetts, the former for 27 years and the latter for over 40 years. For all of that time I had cordial relations at both locations and with the managers and tellers resident in the two branches I used in each city. Burlington branch is terrific. Central Square Cambridge has become another story. For most of my 40 years of patronage the branch served me well. I was a satisfied customer. Then late in 2022 the management and many of the tellers in that branch were changed over wholesale. They do not know their customer and apparently don't care to. They changed long standing practices which led to a heated dustup with one of the new tellers transferred from elsewhere (my fault for losing my temper with her and her fault for total inflexibility in insisting on rejecting a deposit containing a check deposited the old way for more than a decade). Ironically, after I left the branch I walked to the Portland Street branch nearby and deposited the rejected check (so resisted by that new teller) without incident. Then instead of asking for a meeting about the incident, the bank simply sent a pre-emptive letter closing my seven accounts, corporate and personal, blowing up my ability to operate and receive direct deposits (SSN check and other links). The letter said the decision was final, do not contact the bank. The letter gave 30 days grace but was sent to my Vermont office so only 10 days remained when I returned there from Cambridge. Needless to say when an action like this is taken the bank knows full well the disruptive effect it will have and doubtless intended that. It has taken hours upon hours to restore my ability to operate my business and personal accounts. Despite over four decades of fairly good experience with Citizens (and its predecessor banks) I cannot recommend a bank that acts in such a summarial manner and potential customers reading this report should not take the risk of banking there either. Sincerely, Jack McMullen

Very nice people I gave me a file folder for the paperwork…read more.... This is the one on the Southern Artery across from the Stop & Shop! According to Yelp it doesn't exist I did a review on it probably like a month ago. They have very good seats with lumbar support*

Great place to do your banking. The staff is very friendly…read moreand I am always greeted right away the second I walk through the door. This location is very clean and well kept up. There is a good sized parking lot in the back of the building so parking is never a problem here. There is a even a restroom here which I don't often see at banks and it is a great convenience to have. Every transaction I have made here has always gone smoothly and the bank tellers are very efficient. I always enjoy coming here.

I've Been a member of Braintree Cooperative since I had a passbook savings account as a kid. I got…read moremy first mortgage through them and continue to have an account there. I've tried some of the bigger banks a few times over the years but it just made me see how important being with a small town bank is to me. They have grown over the years adding a few new locations, but there are still courteous tellers that know my name and care about customer service. Keep up the good work Braintree Co-op!

These people really believe in customer service and they will go out of their way to help you out…read more I have never had a problem with them. Their staff is always courteous and polite.

They do not answer calls; they only supply limitless music to listen to and never provide an…read moreannouncement of estimated wait times.

I started years ago with Hanscom with a HELOC which I used to manage fluctuations in business…read moremerchandise inventory. I could get a better rate that way compared to a commercial loan. Later when interest rates started rising, I converted what I owed to a conventional 15 yr fixed rate home mortgage. There are a lot of hoops to jump through that are silly. For example, they forced me open a checking account that I didn't want or need as a condition of doing the loan. So for about 10 yrs now I've had a checking account with a balance of $1 the entire time, not a single transaction in 10 yrs, and they keep sending new debit cards which I immediately shred when they arrive. Likewise they required me to also open a savings account with a $25 min balance that I didn't want or need, so I've had an inactive savings account just sitting there with the $25 min balance. I wanted to set the loan payment up on autopay from an external bank account, and the first several years they didn't offer the functionality for that - they said if I wanted to do autopay, payment would have to come from the my Hanscom checking or savings account (which I never wanted). I refused to be strong armed by Hanscom into switching to their checking & savings accounts. In fairness, after several yrs, they did eventually change to allow me to set up autopay from an account at an external account. Now I keep getting unsolicited and unwanted USPS mail from Hanscom wanting me to sign up for some type of insurance they are offering. It comes in an envelope stating "we must hear from you within 14 days" to make it seem like it's an urgent banking issue to get you to open their junk mail. There is no "14 day deadline" because I've been getting the same junk mail stating that deadline for months. There is no option to opt out of their junk mail. How many trees do they need to kill and landfills do they need to fill up before they realize that if I haven't responded to the first 20 letters, I'm not likely to respond to future unwanted upsell attempts? All they done is drive me away from ever doing any new business of any kind with them in the future.

Great local bank that is willing to the extra mile for customers. Their branch manager personally…read moregave me a bunch of support as a new customer -- the expertise and service is certainly appreciated!

I've been an Eastern Bank customer for 12 years now and I had my first issue with them today…read more Totally my fault. I updated an online bill for my student loans and put in my personal checking account instead of the joint account. This was bad because I barely use my personal account and I overdrafted it. That happened yesterday and the bank manager left me a voicemail at work today to tell me about it and to transfer money in ASAP. Which I did. I called their customer service line to check and see if everything was ok and we were all set. Yes, there was a $35 fee and I will pay it without complaint because it was my error. The important thing is the loan payment went through and my small mistake did not become a catastrophic one. Can you imagine if this was Bank of America or one of the other larger banks? They don't care about me and they probably would have charged me an overdraft and denied the payment. Who knows if they would have bothered to call me. Or what it may have done to my credit score. I will never know and I am thankful for that! That is why I appreciate Eastern Bank. They are big enough to have all the features I need but small enough that individual customers actually matter to them in a meaningful way. I messed up and we cleared it up with a couple of phone calls. Thank you.

The absolute worst banking experience. Rude and racist bank tellers. Never bring your money here if…read moreyou are young, black and successful.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

I have been a customer of Coastal Heritage Bank for many years, and have always found the personnel…read moreat all levels to be knowledgeable, helpful, and courteous. Whether routine banking or helping me straighten out a number of accounts when my husband passed away, I have always felt confident that I was getting good service and good advice, when needed.

I contacted the Washington St Weymouth branch of this bank and spoke to a man named Steve Mastalerz…read more(not sure of spelling). The one & only positive thing that I can say (also why I gave 2 stars rather than 1) is that he responded to our initial inquiry quickly. Unfortunately, after that he showed nothing but rudeness and arrogance. When I pointed out a rather serious error that he had made on our mortgage application, he became argumentative. Furthermore, neither he, nor his processor sent any of the documents that we needed to complete for approval. When I reached out to him about that matter, he was once again rude and dismissive, telling me that I was wrong. While I cannot speak on other branches, I do not recommend contacting this location.