1. Harbor Stone Works

1. Harbor Stone Works

0

Tacoma, WA

Harbor Stone Works

5.0 (1 review)
Closed • 8:00 am - 4:30 pm

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Services - Harbor Stone Works

Countertop installation

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Granite and Marble Specialties

Granite and Marble Specialties

4.3
(222 reviews)

from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

Atlantic Tile & Granite

Atlantic Tile & Granite

4.4
(39 reviews)

From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

I contacted Atlantic Tile and Granite for a countertop project and received an initial estimate…read morefrom Tom St. Clair. Before moving forward, I asked several reasonable clarification questions about what was included in the quote, such as removal/disposal, templating, fabrication, delivery, plumbing or appliance reconnection, timeline, etc which was unclear in the quote. Instead of answering those questions, Tom responded in a dismissive and unprofessional way, asking whether I had read the estimate or looked at their website, and saying I could call him if I was "serious about doing business" with them. As a customer, I believe it is completely normal to ask detailed questions before hiring a contractor, especially for a home project involving cost, materials, and installation details. The lack of clear answers and the tone of the response made me lose confidence in moving forward with this company. Based on my experience, I would not recommend this company if you expect clear communication and respectful customer service.

Riveras Drywall

Riveras Drywall

1.0
(1 review)

8/28/25. Be extremely cautious with this company. They are not very competant. I hired to do 3…read moreprojects.. gazebo roof done OK but seems not enough enforcement used.. watched worker rock it on aggressively back and forthm... I hired to do kitchen after already gutted and simple bathroom vanity top sink and paint. They didnt want to do kitchen floor right...They had to after getting caught. They did not cut out floor for cabinets that come in soon...They used contractor finishings in Fife for a 3D with intentions of duplicating waypoint cabinets with some 3rd party China made cabinet with Pius. Gas emission cabinets. Got caught. They added recess lights with so so many wrong holes in kitchen.. did 10 other recess lights horrible...got caught.. had to rebuild drywall Painted over wallpaper, drywall repairs not done.. sanded with open wall heaters. Ruined some. Sanded with new appliances not properly covered...White powder inside. Maybe ruined.. Took out bathrm vanity why and broke it...vintage.. dumped filthy water in tub?. Are my pipes in danger?.. Be cautious.. even tho they admitted mess up, there is false actions to rectify. Dont hire...they say they were disrespected when I changed the contract?. Then why did they sign.. cash only. Wife had bank issues... It was more likely retaliation that never stopped and more than likely will continue.. I am done.. had enough. I paid for materials so 2nd hand or 3rd party toxic goods not bought from them. They refuse to give up insurer. Even worse, disconnected water in bathrm, neighbor saw urinating. I cant be sure but lots of belongings missing too. BAD faith. Unethical. If they felt disrespected, why sign.. The payment part?....They owe me back $8500 and my guess, wrong cabinet sizes company.. They make NO sense. Wife is a very jealous one. Baby in tow. I feel bad for that baby. Always dirty, unhappy, unhealthy Worse experience EVER

From the owner: I have more than 10 years of experience, my work is 100% quality and I have a guarantee in which if…read moreI don't meet your expectations and the quality you need, you don't pay

Integrity Stonework

Integrity Stonework

4.9
(69 reviews)

Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

Harbor Stone Works - countertopinstall - Updated July 2026

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