The customer service provided by this branch is absolutely the best. Every time I visit their staff has been friendly, courteous and so very helpful. Every staff member I have encountered has been thorough and very professional. This branch isn't open on Saturdays so that is a bit inconvenient, but I still prefer banking here nevertheless. Highly recommend his credit Union read more

Not many locations. When I needed to do a wire transfer for a home purchase - I went to the closest location. Got turned away at the door by a person who said their internet was down. 30 minutes later I arrive at the next closest location. Found out there, the other branch I was at went back on line maybe 5 minutes after I left. Thanks for wasting my time and gas. Phone access almost impossible, you can sit on hold for 30 minutes on a good day. Online chat has never worked for my PC, their techs unable to provide a solution. Cell phone access used to be easy but now it wants to also do the "double check" and once you answer the text properly, it directs you to go back to the site - which is stuck on the verification page - so you log back in and get the same thing all over again! another verification request. I'm really disgusted at all these businesses making it impossibe to access your account online without a smart phone. Just don't lose your phone or you won't be able to access your account, unless you walk into the branch - something which seems to be discouraged. You go in and the bank rep tells you "You could have done your transaction online". . I've banked here several years, but this is my last. Alaska Fed beat the interest rate Harborstone offered me for a car loan. Found out there is better customer service out there than Harborstone cares to provide. Adios! read more

Love this CU, everyone is friendly, they'll know your name in just a few visits. Been a member since 2009, moved out of state, still a member. I won't ever leave them. Now with shared branching nationwide, it's even better. read more

I would never bank anywhere else! Harborstone makes you feel welcome and like you're banking with your friends.

They're more helpful than a lot of other banks and are they were extraordinarily nice. Definitely feel welcome there.

Great customer service! Staff really friendly :) I am a new member and I am having a good experience so far read more

I couldn't recommend this credit union any higher. Just the best. So friendly and they retain the same people for years which speaks volumes. It's a shame so much can be done electronically now because I have fewer and fewer reasons to stop in. read more

Been a member for about 5 years and have been satisfied in the past, however, lately this place has started acting like the big banks that we switched to Prevail to get away from. They just announced a merger with another bank, so I'm afraid the days of personal, and compassionate, service may be a thing of the past. Too bad. These guys used to be so great. read more

This branch is friendly and efficient. I feel like they care about having my business