Owen handled my father's funeral last month and they were very warm and professional to work with…read more The minister talked to me and my children before the service throughout the morning to learn more about my father and using the things we told him he made an excellent funeral service and we were able to remember the many funny times we had with dad. I told him also about this song my dad always sang being silly "You'll never find..." and the minister knew right away that it was Lou Rawls. A while later they found me in the visitation and he called me to his office and he wanted to play the song for me. He had it on hand! He asked me if I wanted him to play it while we were exiting the service and I said yes! It was perfect. He even made me a copy of it to take home with me. These folks are wonderful. They also handled my grandmother's death in 2012 and I remember them being excellent then as well.

Owen Funeral Home has handled both my Father's (2004) and Mother's (2015) funerals with such grace,…read morestyle, and professionalism. You cannot ask for better service. Yvonne was my funeral director handling every detail for my mother's service recently. She provided excellent customer service, helping me with all the minute details such as: - coordinating all details of the transportation of the body from PA to KY with PA funeral home - death certificates - obituary notice - visitation service - funeral service (every last detail including music/picture video/coordination of gathering at a restaurant afterwards) - burial and coordination with cemetery I cannot say enough good things about Yvonne and the staff at Owen Funeral Home. It does make a difference that they're family owned and operated. And, I might add, my mother's preparations were all handled via phone and email as I lived out of state. Again, every aspect was handled with care and respect to both my deceased parents and to my family. And, we are so very thankful for this during a stressful time.

Ratterman made a very difficult time a little easier. Especially Janet, our funeral director, was…read morealways available, compassionate, and super helpful in guiding us through this process. She even managed to write a wonderful obituary 45 minutes before the submission deadline, just based on talking to us and gathering some highlights of our loved one's life. I am very thankful to them for them and would recommend them to everyone going through a loss.

Ratterman family are very kind and respectful. Thank you for all you do. highly recommended for…read moreany family memorial.

Peter was very nice and most helpful for all our needs. It was a pleasure working with him in our…read moretime of need. Would definitely use them again.

So many things have changed because of the Covid-19 Pandemic and one of them is how some funeral…read moreservices are handled. My wife lost one of her Aunts. She was a beautiful alert lady who lived to be 101. When her family told us about the arrangements for her service we were surprised to hear they were going to have a "drive-by" service. We had no idea what to expect as were drove in the parking lot and saw a short line off cars going past the front of the building with the family all standing outside. As we approached the family greeted us, all wearing masks and social distancing. They opened two large glass doors for us to get a clear view of the open casket. We exchanged words with the family and then drove off. It was clearly one of the most unusual services we've ever attended and certainly not like any previous ones we've attended.

After 16 years of a carefree, opulent life, my "fur baby" passed. Because this happened early on a…read moreSunday morning, I thought I would need to wait until Monday before taking her anywhere. We decided against burying her in our backyard because we didn't want any wild animals to dig her up (my heart, soul, or psyche would not have been able to survive that). We called a few places around town to get prices of pet cremation and any other associated services. The man who answered the phone was kind, understanding and soothingly efficient. His already soothing voice became much more empathetic when he found out that I had just lost my pet. He gave me their prices and explained exactly what those cost included. They have different prices based upon how you want the cremation to occur and then upon the weight of the animal. They offer 3 levels of cremation: individual, double and group. Plus, depending upon the level you choose, their prices include a framable certificate, a marvelous, decorative, wooden box for ash storage and memorial display. The individual and double cremation options offer the certificate of authenticity, which states that the ashes that you received are actually from YOUR pet and not from someone else's. In addition, at no extra charge they will ink the paws and nose to put those prints on the certificate. I was completely satisfied with the tentative services and the expected outcome. Once we took my pet to their location, one man received her while another man (Chris) took our information. Although, the man that I talked to earlier on the phone took my information and noted that I wanted the nose and paw prints, Chris did not ask about that service nor did I remember to state it. In my grief-stricken, cloudy mind, I assumed that the information from the earlier phone call would be linked to this intake information. I didn't realize that little omission would return to haunt me. A few days passed and they called to say that my pet was ready for pickup. Quite somberly, I was actually able to drive to get her (I wasn't sure I would be able to do that). A lady greeted me immediately, and ushered me to follow her to the office. There I received a nicely paw-printed recyclable paper bag with a beautiful wooden box and a certificate of authenticity inside the bag. The presentation was really nice. Imagine my hurt when I looked at the certificate and saw no nose or paw prints. When I asked about the omission, the lady told me that she would check to see what happened. After a few minutes, she returned to tell me that they were unable to get any prints from my pet. Her body language was different as she told me this information and I got the impression that she was not telling me the truth. Especially because I know the position that my dog's legs and face were in. Her paws were straight and flat and her nose was big and black. The only way that they couldn't get the ink was if they didn't know to try. While I realize and accept that this was a miscommunication, I would rather have been told the candid truth and not a "canned response" to appease a grieving person. Other than this, I was really pleased with everything else.

Thank you to all of the staff for funeral and visitation services. I highly recomend Highland…read moreFuneral Home. Chris and others did an amazing job working with my family.

Jimmy at Hardy chapel was wonderful in our time of need. His staff was top notch throughout the…read moreshowing and during the funeral. Jimmy was there every step of the way before, during, and after the funeral; working to make sure all I's were dotted and all T's were crossed!! I would recommend this funeral home to everyone! They proved to me that they were THE BEST!! Thanks!!

I assisted my cousin Edward with making his pre-arrangements at the Advantage Funeral Home. We met…read morewith Mr Scott Hagerman and Mr Sam Ulmer. We were offered refreshments and given a tour of their facilities. Edward requested a cremation service. We were shown several types of services. We felt absolutely no pressure. We were told that if he moved outside Louisville his services were transferable. I so appreciate how we were treated and how important it was to secure these arrangements.

The owners of this funeral home have been friends of my husband's family for decades. When my…read moremother-in-law passed in 2021, they were compassionate and caring. The family did not have to do anything extra because the funeral home staff took care of everything. We were given an itemized price list, considerate conversations, and thoughtful actions plus all the care necessary. I'm sure when another sad time arises, we will use them again.

I went to my brother in laws funeral here. I would recommend them to anyone. Beautiful funeral…read morehome. The staff was so kind and caring. I would recommend them to everyone. Thank you for a beautiful service.

Last week I didn't give the cemetery a very good review because I didn't have a very good…read moreexperience with them, but I have to say now that they have been very nice and helpful with my issues. The general manager and T J have went above and beyond being helpful and are getting my issues taken care of in a timely manner. They have been nothing but super nice and caring. Thanks to both of them and I feel like I could call either one of them if I have any more issues, but everything has been taken care of now.

I recently and unexpectedly lost my beautiful, beloved bride of 38 years and walked into Louisville…read moreMemorial Gardens West without a clue as to what to do and how to do it. TJ welcomed me and provided both professional advice and personal support through the entire funeral and burial process. I have been very impressed with him and the other staff I have met and had interaction with. Everything from their service to the value is very much appreciated by me and my family.

They were the best. Very caring and empathetic. If you ever need their services, I would definitely…read morerecommend them.