I went in to buy flowers for my Grandads grave and chose some lilies. The price on the board and on the sign next to them said £2.99 so I got two bunches. I got to the counter and the woman was busy looking for something in her handbag - she then started to use her mobile phone. I asked her for some help and she came over and put £9 into the till. I said that the flowers were marked at £2.99 each. She said in a rather aggressive manner " These aren't that price, they are fresh in today so are £4.50 a bunch. I said to her that it was nearly 4pm and she said, " when you came in I was putting them out". I informed her that I saw her behind the counter looking through her handbag, she told me she was serving someone. I said that it is my knowledge that a shop should honour the price they have listed on the product and she said, "no, give me the flowers back and I will give you a full refund but I am not reducing them to that price as I forgot to change it". Another woman came into the shop at this point and agreed with me. I asked to see the manager and she told me she was the manager. I said it would be her business that lost my custom and she then said "i dont care, I just work here". Upon this I took my refund and left the shop. The woman was so rude and left me in tears and with no flowers for my grandads grave. read more