While the vets seem great here, our last visit was one hassle after the next, starting with a…read morescheduling mixup (which was eventually remedied) and then a total mishandling of our cats prescription. Too many issues, wouldn't go back.

If you want to be overcharged constantly, even with thier "pet plan," then by all means go to them…read more I found a well established local vet closer to me that operates with open/honest pricing. When I explained to the new vet what WestChase was charging us for different services, she stated "I couldn't do that to my clients. I have to be able to sleep at night." Shop around people, don't settle.

Very very clean! Quick service. I've had my cats fixed here, microchipped and meds for travel. We…read morewill be lifetime customers

The Banfield at double branch has been my favorite of the locations. The staff is friendly,…read moreprofessional and most of all patient with all my questions. Kit, Tiana and Jo go above and beyond to assist, of it's answering the phone, assisting in person or helping my pet in the location. The nurses and doctors also take their time and I never feel rushed there, like i have at other branches sometimes. It makes me more patient to wait if I ever need to as well. They are great.

Thank you so much to the front staff, Casey, and Dr Larkin. You guys seriously made a very…read morestressful vet experience positive. My dog Winnie hates vet visits, despite being medicated, her anxiety is so high at the vet making it difficult to complete her exams. But, at North Bay, they have always been able to complete her exams because they're patient, kind, and you can tell they genuinely have a passion for animal care. Casey specifically was very gentle with my girl Winnie, explained the vaccinations well to me (she is very knowledgeable) and incredibly kind!!!! Dr Larkin handled my pups anxiety amazingly!! He is incredibly awesome at his job !! Thank you guys! You guys are all doing fantastic work I truly trust that Winnie is in good hands when she is at North Bay animal hospital!

I've been going there regularly for the past 3 years. They always take good care of my dog. The…read morefacility is very clean and the staff is super friendly. My dog often gets infections and North Bay always accommodate last minute appointments which I am so grateful for.

From my first call n talking with Mariah I felt very confident I had found the right vet place for…read moremy kitty! Prompt appointment . Gentle sweet talk and handling of my shy cat from the techs and vet. Super clean and accommodating to a cat nature: cat specific exam room with mama cat pheromone scent... dinner lighting if needed. Shot n treatments without any meows or expressions of pain or fear at all! Costs outlined up front for review n approval. So very lucky n happy to have found this place and team of caring and highly skilled staff.

From the owner: Paws Bay Animal Hospital is a privately-owned practice. Our mission is to empower you with the…read moreknowledge and guidance needed to make the best decisions for your pet's long-term health and happiness, while delivering the highest quality of veterinary care. We have spacious reception and exam rooms that are welcoming and comfortable. We also have high quality surgery and dental facilities with full anesthetic monitoring and offer a wide range of surgical procedures with Dr. Highbrown.

The corporate owners of Country Chase VH have added insult to injury! If I had known CCVH was…read morecorporately owned, I would never have gone there. Don't be fooled, they are heartless. Sorry about the lengthy details. Names have been redacted. Yesterday, I requested a refill of pain medication for my 15.5 year old dog (Shadow) and the office rejected it. I called them, and they said that since I had filed a complaint with the state they would not approve the refill, would immediately e-mail my records, and they would no longer take care of Shadow. This was 2 months after I filed a complaint (about the euthenasia of my other dog) and met with the office manager. I told them I was filing a complaint, but wanted a different vet to continue to care for Shadow. They did not say "this will be your last prescription", or give me time to find a new vet... no nothing. Now, 2 months later, I have an old dog, in pain, and have to wait 3 weeks for an appointment with a new vet, new exams, etc,... But CCVH doesn't care! I was not going to make this public. But, they twisted the knife they had already stabbed me with. This was the original complaint: I had made the difficult decision to put my beloved Apache down (in what was supposed to be a humane manner) on 12/11/2025, and wanted to be by her side as she was always by mine. The procedure was described to me by the assistant as "there will be 2 injections, one to sedate her and one to stop her heart" and that both would be done in my presence. My dog was very attached to me, and I wanted to be with her, and for her to KNOW I was there for her! The assistant told me that she was going to simply place a catheter in Apache and bring her right back to me, and that then I could spend as much time as I needed to say my goodbyes before the procedure was done. Apache went willingly with the assistant and was not exhibiting any signs of distress. Shortly after, the assistant returned and Apache collapsed at the doorway. She proceeded to push/carry Apache towards the bed, where Apache collapsed into a deep coma... eyes rolled up, tongue out, barely breathing (if at all). She quickly said "we sedated her" and "to push the button when I was ready". Apache was unresponsive and certainly not aware of where she was or that I was there for her (the thing I had wanted most in the world). I was stunned and confused at having been deceived. This was most certainly NOT what I had wanted, or been told would happen! I was able to lift her eyelid, to see if she would acknowledge me... but, there was no reaction. In horrified shock, I quickly pushed the button. As the vet and assistant returned, I said "she's not there" to which the vet coldly responded "Oh, she's there". So,... I was expected to say my good byes to basically a corpse?!? I quickly asked for them to do the procedure, as now it appeared to me that Apache was struggling to live and this was inhumane and torture. I then watched as the vet proceeded to re-sedate a comatose dog (a ridiculous step, as Apache was already unconscious and completely unresponsive) and then administer the final injection. I have relived this procedure many times in the middle of the night, and have not slept well since. I filed a complaint with the office manager, and asked what happened? I was told that the vet felt Apache was too anxious, because she was "panting", and decided to "sedate" her without my permission or approval. I was in the next room for God's sake! I should have been told. If Apache did start panting back there, it was only because she was weak and old, and she found herself alone, with strangers doing something to her, and her daddy was nowhere in sight. EXACTLY WHAT I DID NOT WANT! WHAT I HAD WANTED MOST IN THE WORLD WAS TO BE BY HER SIDE, AND FOR HER TO KNOW I WAS THERE! That was cruelly taken from me, and can never be replaced. Apache's trust in me had been broken, and my trust in humanity has been shattered. This was not a humane, dignified death. This was cold, cruel, callous, AND MOST CERTAINLY NOT COMPASSIONATE.

This is an outstanding veterinary practice! The entire staff is caring, professional and…read moreknowledgeable. Our standard poodle just required major surgery to remove a large bladder stone. Dr Grace and her staff did an amazing job! From diagnosis through the surgery, follow up and recovery they kept us informed and treated us like a member of the family. You will not find better care anywhere. I've included a picture of our cat, just to show how relaxed and happy he is while being examined...they have a totally separate area for cats to lessen their anxiety and are specially certified in feline medicine as well.

The first few year from 2019-2023 were great. They were attentive they cared they called to ask how…read morethe dog was my pup was excited to go here. The last 3 years I am asked to download an app every quarter of the year because they can't commit to their clients. My dog is no longer excited to go there and worst of all their price no longer matches the standard of care for the animals.

Used to be great but on our last visit they prescribed my dog medicine that gave him diarrhea for 4…read moredays with zero warning. Had to take him back for another medication to stop the diarrhea and they never called to check on him.

Unfortunately it seems as if this vet deleted negative reviews so I am reposting my original review…read morefrom a few months ago: DO NOT TAKE YOUR PET HERE! It seems like all this hospital cares about is overcharging and deceiving their customers. The front staff/ veterinarians are mostly very rude and lack compassion for animals and owners. I have had issues in the past with certain veterinarians at this practice adding charges to my bill for services that were not provided. The worst experience I have had yet is when my cat was injured and urinating blood after they performed a urinalysis on her. I noticed this in the exam room and they tried to play it off as if they did nothing wrong and that she was urinating blood due to stress. Even though I was very nervous and crying they seemed to have no compassion and acted annoyed at my reaction. They claimed they could not get the sample due to my pet urinating prematurely when it seems as though they were lying and discarded the sample due to the blood in the urine. They then kept her for a second urinalysis and charged us an additional fee for fluids. It turns out the veterinarian injured my cat during the procedure by puncturing a blood vessel in her bladder. They refused to refund us for the procedure and the fluids even though it was due to their error. I had to take her to a different vet to make sure she was OK. We called later to ask for a refund and the manager was very rude and although he offered a refund, he had the audacity to accuse me of being difficult and told me to transfer her to a different pet hospital even though we mentioned to them multiple times we will never bring her back. Thank goodness she is OK but no one should ever trust this practice with their pet's well being

$30 for trimming nails on my 20 pound dog is absolutely ridiculous!! Especially after I have…read morespent thousands on teeth cleaning, surgery and stitches after an accident. I will be getting another vet. They should be ashamed.

We have used this office for a few years. their prices have seemed a bit high. Was charged $60…read morefor medication, that costs less than $2 at CVS. Acute visit that cost $400, and quote for recommended surgery of $2k. We have a vet friend, who was surprised at the cost of surgery comparatively. Also seems to have high rate of vet tech turnover.

I have had pets for many many years. Out of every vet I have ever gone to, this one is the best…read more Her stuff from the front desk on are polite, knowledgeable and kind. A very special practice with wonderful intelligent staff! Highly recommend!