Our dog, Sweet Pea, experienced her first confirmed seizure yesterday. We had previously visited AA once for our other dog and had a positive experience, so we almost immediately decided to take Sweet Pea there. Upon arrival, we were quickly greeted by an incredibly kind staff member who talked through our recounting of Sweet Pea's seizure and some of her recent symptoms that we suspected were connected. Since she was stable and walking, another staff member, Nev, escorted us to the lobby to get us started on paperwork and to continue discuss all of our concerns. We can't thank Nev enough for not only her kindness, but her patience and thoroughness as we discussed Sweet Pea's symptoms as well as her insight into what the vet may consider to be some potential diagnoses and treatment options. She has a wealth of knowledge and experience that was on full display during our visit and made us feel more confident in how we are to address the next steps of Sweet Pea's care with her primary vet. At no point did we feel like our needs or Sweet Pea's needs were being neglected. We felt as though she was checked in, examined, and returned to us in a very reasonable amount of time with a full understanding of each step along the way. Thank you Nev and the entire AA team for the attentiveness that you provided both us and Sweet Pea! read more

I would recommend steering clear of this animal hospital. I brought my dog there twice over the course of last weekend, Initially for a toxic ingestion which was handled properly, but we returned the following evening because my dog was in an extreme amount of pain which was NOT related to the original visit. After examining my dog, I was told that there was nothing wrong with her and that she was being dramatic. We left with an anti-depressant and a medication to induce her appetite. Over the course of the next several hours , she rapidly declined, so I brought her to a different emergency vet only to discover she had gone into septic shock from a bacterial infection, but it was too late and had to be put down immediately. This had been a devastating experience, especially since I repeatedly insisted that she was in pain was told that she was not. Our family is completely devastated and in shock over this loss that appears to have been preventable with proper diagnosis read more

We took our cat to this place because his first leg got swollen and he was limping on it. We didn't know what happened, so we rushed him in. After 4 hours and $1850 we were told they have no idea what's wrong and we should take him to our regular vet on the next day. I asked if they have at least a guess what could be it and I got a no answer. They gave him some painkillers and anti inflammatory. The next morning he was fine. Swollen was gone, no pain, like nothing ever happened. Our best guess is he got bitten by a wasp or spider. Our friend , who's not a vet, suggested this right away , when we showed her the pictures of his leg. So an inexperienced, not qualified person had the right guess through a photo but this ER after 4 hours and a fortune had no clue. Very disappointed. read more

Avoid this place at all costs if at all possible... they told me my dog had a strained back muscle and sent her home when she was locking up during an emergency visit... after trying to upsell 'cold laser treatments) The next day she was bleeding from her nose and mouth, blue pearl found out she had internal poisoning that they could've treated/ reversed had they caught it the day before when they said she had back pain. She ended up dying four days later at blue pearl. read more

AA Animal ER Center - Veterinarians Near Me - Palm Harbor, Florida

The customer service is really bad and shady. The people there did not tell us what they took our cat in for. They simply just took him. I wouldn't trust this animal hospital. Very, very, very, very, very shady and suspicious. read more

This place is super shady. I tried to bring my really ill pet (in a lot of pain) there 2 days ago. When I called, they basically tried to get me to go elsewhere (I realized later), but I ended up going there anyway. When I showed up during their open hours, all the windows were covered and the doors were locked. I rang the doorbell and no one answered. So I called again. They said they'd come out with paperwork and didn't even let us in. We sat out on the curb for 10 min & no one came out. I left and went elsewhere. I wouldn't trust this place at all. read more

They deserve negative five stars. While I knew this beautiful boi for only twelve days, the pain of losing him is intense. Euthanasia is never easy; the experience at AA Animal ER in Palm Harbor turned what should have been a peaceful passing into a real-life nightmare, and the memory will haunt me for the rest of my days. All euthanasia stories are sad, but this one is horrific. I am beyond angry. Milo was brought to us as a stray from Holiday. While not a fan of other cats, he absolutely loved humans. His purr was so loud, as was his growl at any cat who ventured near his condo. Milo loved chin scratches and belly rubs. His neutering at Planned Pethood on 6/19 was routine, his SNAP was negative, and he appeared to be healing nicely. However, something changed on the evening of 6/30. Milo was crying out, and his chest was heavily heaving. I texted our vet, who told me to keep a close eye on him and unless he deteriorated, bring him to the office in the morning. Within two hours, I knew Milo couldn't wait. His crying had intensified, his heart was about to pound out of his chest, and he had discharge from his nose and mouth. His temperature was only 94.6. I rushed down to AA Animal ER to get him some relief. I wish I didn't. The treatment both Milo and I received was despicable. In retrospect, I should have let him pass on his own - it would have been much less traumatic than what we experienced. But, I went to the ER to find him HELP, not to put him down. Upon our arrival, I found their doors were locked. I rang the bell; no one came. I rang twice more; no one came. I called and was asked, "Did you ring the bell?" They wouldn't allow me in the building ("because this is an ICU"), when I objected to that, I was told, "You're more than welcome to go somewhere else." There was nowhere within a reasonable distance TO go. I had to hand Milo over to them and fill out the papers outside in the dark. I was told that the doctor would CALL me. No, he wouldn't come out, and I couldn't go in. He would CALL me. A long time passed and finally he called. He told me that the oxygen wasn't helping him, that he couldn't hear any heartbeat because his lungs were so "harsh." I asked what should I do? The notes from the visit indicate the reason for euthanasia was "Financial Constraints" rather than the heath issue that led to the euthanasia recommendation. I was not given any options for any treatment or tests nor the price to perform them. He only said that Milo wouldn't survive diagnostics. They finally brought me around the entire building into a harshly lit freezing room where the euthanasia would take place. I waited at least ten minutes before the vet brought Milo, wrapped in a towel, to me. The sedative was given in Milo's stomach rather than via catheter, and it had no effect on him. In the notes, his weight is listed at "0." I can only surmise that the dose wasn't enough. When the vet placed Milo in my arms, he was really struggling, flailing, throwing his head back and crying out. The vet (Kyle Kushubar) at my strong request finally administered the euthanasia drug. I've never seen that drug take so long to work. When Milo locked eyes with me, I could read his mind - he was so confused. He was asking me what was going on and why couldn't I help him. To add insult to injury, as I struggled to open the door to leave with Milo, the vet just stood there looking at me. I had to ask him twice to please open the door for me. His response? Just push the bar. Seriously? The amount of compassion that was shown to Milo and to me was ZERO. That poor boy didn't deserve to die that way. The staff and that vet won't give Milo another thought. I, however, will carry this pain and the guilt I feel for bringing him there, for the rest of my life. I'm so sorry, Milo. Additionally, I just realized looking at the invoice that they charged for euthanasia AND they charged for "IV Catheter Euthanasia" which was not done. Vet said he wasn't going to try to catheterize Milo and injected him in the stomach. read more

AA Animal ER Center - Milo - Veterinarians Near Me - Palm Harbor, Florida

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We have been to the center 2 times since we moved here a year ago. Once with Finn, our Beagle and again with Daisy, our Chihuahua. The staff is very friendly and helpful to all of our needs. When your pet hurts you hurt! They are on a 1st come basis and by the severity of the case. We waited both times for about 3 hours but I would wait a lifetime when it comes to helping our pups! You never step inside of the actual ER Center... they come out to your car and your baby stays with you until its your turn. Then a nurse comes out and takes them inside for the examination. I feel the prices are very fair considering most times its after hours that you need services rendered. Kind compassionate staff. Doctors are knowledgeable and answered all of our questions. We will return if needed...lets hope we don't need to! read more

AA Animal ER Center - Daisy's hurting! - Veterinarians Near Me - Palm Harbor, Florida

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Don't walk but run from AA! My cat spent 9 hours there, the bill was just under $2,300 and a wrong diagnosis. I've never seen a more unprofessional staff between the gum-chewing-tarantula-eyelashes employee to the most nasty, combative, rude, obnoxious, overbearing manager or director, who should never work with the public. She would be best in a data processing room with no contact with people. It wasn't until after this horrible experience that I found out their reputation is really bad in the community. read more

I wish I could leave zero stars. Do NOT go here. I spent $750 and 3 hours of my time, only to be told that I have to see my regular vet in the morning. The only saving grace is their employee, Cameron. They are lucky to have her. read more

If you've ever had an animal emergency after hours, it's good to know that you have a plan in place. I've had to use this emergency hospital several time over the many years. I've had dogs and they have never let me down as far as their effort to save my pets. Dr.Stanton and staff are professional and caring and if you find yourself at this facility, it is under stress. I appreciate the effort they make on my behalf. I do recommend this emergency facility should you happen to need one after your normal vet closes and it is after hours. read more

Don't go there they will kill your pet and not take responsibility for it and do unauthorized charges on top of it and change their story on what they did to treat your pet and charge you an enormous fee and pretty much say oh he was doing really good last night when my cat was worse 1 night in their care then he was when I took him there and then died the same day I brought him home. This place is just a bunch of money hungry gremlins that can care less if your pet gets better or not or worse dies and changes their story on what they gave your pet. This is the experience I had with my cat that died after he was in their care. read more

Go elsewhere! Although I appreciated how quickly this er took my pet immediately , the aftermath was terrible. She was given a pain killer that caused a reaction. When my husband called to see if they could reverse it with Narcan, they said it didn't exist . HUGE LIE! We later went to VEG in clearwater where they administered it and she was better in 10 minutes!! Meanwhile my poor dog suffered from being comotosed to severe anxiety and irritation for hours . Unbelievable that they would lie and not provide the correct care! Avoid this place!! Go to VEG where you can be with your pet instead of some waiting room and have no idea what's going on with your pet! read more

Say what you will, when your pet is in danger or having a problem you want someone to be able to take care of them. The doctors and care team did just that for us when my eldest fur kid had a stroke this past week. They were kind and compassionate, offering what care they could. We could not ask for anything more read more

If I could I would rate a zero. You get to this building and you ring a bell and have to sit outside in the dark to fill out your paperwork, though I guess there is a waiting room in a separate building(makes no sense to me) Very cold and impersonal. Thank goodness we didn't listen to this vet's advice because he told us our dog was dying and we had to make an end of life decision. This dog was my son's so on his wedding night we had to call him to come up and make this decision. They took Duke to their emergency clinic who ended up draining a lot of liquid out of his stomach (which was read by AA as a large mass) Anyway, long story short if we had listened to AA Duke may have been dead but to better instincts, we got a second opinion and as of now Duke is doing fine! I will never go back to this place and suggest if you value your pet's life you never use it either. read more

**WARNING** DO NOT TAKE YOUR ANIMALS HERE!!!! * Please find another vet! Please read reviews before taking your pets to this location. Staff is beyond disrespectful, no actual respect for your pet, the wait time is outrageous. The cost of this place is insane, and they also will preform stuff on your pet without your consent and tack it on the the bill. The will give you a quote (if you want to wait 3-4 hours to get one) however your bill will be significantly higher than said quote. They price gouge more than any place I've ever had experience with. Please just be aware of this scam! If you have had a bad experience with this place I suggest you contact the BBB (better business bureau) so they can help put a stop to this company and the torture of innocent pets. read more

Completely unacceptable experience May 22, 2022. We called ahead to ensure they could see our dog when we arrived. While in the parking lot (facility isn't open to the public) our dog rapidly declined and I called back after waiting 14 minutes. Our dog passed away shortly after they took her into the building, and although they said it looked very bad, we were not allowed to come in with her. Additionally, once she was inside the vet called to ask about her history and said they needed to wirk up cost estimates and receive my approval before treating our dog. I said I would on for all charges and was told they had to follow their process. Before we receive the estimate someone rushes out and tells us to come inside because our dog is about to die. We make the hard decision to not have her suffer, as no treatment or plan was created. Then, as our dog is still breathing the vet asks us about urns. HORRIBLE EXPERIENCE!!!!! read more

AA Animal ER Center - Maddie, our pup that wasn't really treated 5/22/22 - Veterinarians Near Me - Palm Harbor, Florida

Chihuahua woke up with abscesses upper tooth. Our vet is not open on Saturday. AA was the closest ER. Very professional and kind . Fees were very reasonable. If we lived closer, AA would be our regular vet! read more

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They took great care of my baby who was super sick. So therefore I do not have any pictures to post!

absolutely horrendous! if you have a sick animal do not go there. Dr. Stanton talked over me would not answer my questions and then hung up on me. her staff is just as bad, Nevaeh was so rude and condescending, what a horrible experience to go through especially with a sick animal!! read more

With a dog in labor, needing a C-section, was told there was a 4- hour wait. Have a seat outside. They are terribly understaffed and we're of no use in an emergency! read more

At 11pm last evening we brought out chihuahua to this ER. We were greeted at the door and they wanted us to complete paperwork outside in the dark. I was told its Curbside only and we would not be allowed to come in. I was appalled. This is my baby and every parent wants to be by their side especially during an emergency. I could not believe it-no evidence of compassion there. We left and sought care elsewhere. read more

AA ER has kind and compassionate emergency veterinarians. I arrived on Wednesday, January 4, 2023, at 2:28 am. My dog was taken inside for observation immediately. Unfortunately, you are not allowed inside the hospital to discuss your pet's condition with the doctor. You can sit in your car, in a dark parking lot, or a waiting room in another building. The vets call you to discuss symptoms. I never saw the veterinarian in person. My three-year-old Shihpoo was drooling, panting, and showing neurological symptoms. Communication was poor; a vet tech told the doctor I wanted to discharge my critically ill dog because she misunderstood me regarding a sick relative visiting my home. The doctor never called me to confirm my intent. Neither the doctor nor the vet tech offered to admit my dog for treatment. The hospital's published hours are confusing; I had no idea they could keep your pet for continued care. Always ask to speak directly to the veterinarian regarding the treatment plan for your pet. I'm confident I lost my dog because of poor communication between the vet tech and the doctor. He was severely dehydrated and couldn't survive without immediate electrolyte IV treatment. Even after several months, I'm still traumatized by my experience with the vet tech. I was desperate and sad when she brought an invoice and my critically ill dog back to me. I questioned his poor condition. The tech should have informed me the veterinarian wanted to admit him. Instead, she suggested I take him to his primary veterinarian's office, which didn't open for several more hours, nor did they know what to do. We ended up at Blue Pearl, in Tampa, for essential IV treatment. In their defense, AA vets didn't make my dog sick. I have taken other dogs to AA ER, and the care and treatment were exceptional. If not allowed inside the hospital, the veterinarian should come outside to discuss your pet's diagnosis and treatment plan in person. A front-line employee should never be entitled to decide to discharge a critically ill animal. It's too dark at 5 am to read 8-point type on the release papers, especially when you are crying, desperate, and stressed. The only words spoken to me by the vet tech were the amount owed on the invoice. I was the only customer that night. I'm not sure I want another rescue dog because I can't go through this again. I will regret bringing my dog here for the rest of my life. read more

Good experience. Nice staff. Came in for my dog. Breathing issues. Oxygen and nebulizer treatment. Not being able to go in is Not allowed because of Covid. That's hard but seems to be standard now. Pricey but that's normal for a vet ER middle of the night. read more

Kirsten was extremely helpful and did a great job with my pup. We were able to get the antibiotics he needs in about an hour of being there and were sent on our way. read more

They recommended euthanasia and after I consented then could not find my cat carrier and other items I'd placed in pockets of the cat carrier. They didn't care. read more

Excellent service! Staff was very courteous, professional and concerned about my cat. The Veterinarian was nothing short of stellar as well. Explained everything to me after hearing about why I was there. Could not be more impressed. Highly recommend!! read more

Words can't express how impressed we were with the professionalism and care our little Bella received. Our precious Bella was so sick and after the care she received she is now doing much better and back to herself! Thank you to the Staff for your care and concern! read more

Want to say thank you for saving Ringo getting into it with one of those frogs... Staff top-notch from the first phone call to getting there and the girl running in the parking lot grabbing our dog and taking him inside to get help and the doctor overseeing Ringo getting him under control with his seizures From the frogs poison Thank you for saving his life !!!! read more

From the receptionist to tech to Vet all were very professional and prompt. I appreciate that all assessments were done in the exam room with me present. I would definitely bring my pet here again. read more

i would give a 0 star review if possible. I actually went to this place two times within 2 1/2 weeks. My dog was sick and I trusted these people to help. Only being there for about 20 minutes the doctor sent out a bill of about $800 to care for my boy. I advised I may not have had the money and would like the first steps of process done first. They told me that they could do a treatment plan only for about $300. I asked them how they were going to only do a treatment plan without knowing what was wrong. They were very persistent I mean, taking my boy to the vet first thing in the morning. I let them know. I wanted x-rays first before anything which they eventually did. Then they brought my dog back to me severely dehydrated and said x-rays showed nothing. I was upset. They did not attempt to do anything else and pretty much told them they needed to do fluids. I understood it would cost more, and I was perfectly fine with that. From that point, I was confused about their process and didn't feel completely comfortable. The doctor had a girl run a phone out to me every time and argued, knowing I was distressed, trying to. Help my dog. Ended up going to my vet in the morning a few hours later in which my boy ended up in surgery. A week later, I returned for an emergency as my boys incision split open and had insides hanging. I called prior to leaving my home to ensure they were available in which they told me to come and yes they were. Once we arrived. I was provided paperwork and filled it out. The woman returned and told me she would not be able to help me because the doctors going into surgery for several hours. There was nobody else there and they were not going into surgery however, refusing to help. At this point, I did get upset and told them they were useless and they would never be coming back here again and that was it, on my way to an emergency clinic in Tampa, a woman named chalise calls me threatening to trespass me, and telling me we were not welcome there. I was never told to leave, there was no argument while I was there. Several minutes later I tried calling AAA animal hospital from the number posted on Google and which I was Blocked. So I called the number Charisse called me on. I asked the name of the doctor on staff and was told to never call this phone again in extreme outrage. There were several other things sent by her. But I hung up. These people denied help over a negative review. They should not be in business and will let your dogs rot. These people have nasty attitudes and want your money to simply put a Band-Aid on your pet and send them to the vet in the morning. A formal complaint has been filed with the bar. The BBB has also been informed. And other steps are being taken to ensure nobody else ever has to deal with This. The next day my initial review on my first visit was posted on Google with a response from Shellys with her phone number, addressing my concern to back her self up. Yes people this is the owner and this is how she treats people and runs her business. I am not the first unsatisfied patient and as long as they are in business, I will not be the last. I put my trust in these people, hoping they would help me and my boy and this is how we were treated stay away from this place, if you care about your babies. My boy has been admitted once more and is in horrible condition. He will be hospitalized for at least a week. Both times going to this place. My boy needed surgery but they wanted to offer a treatment plan. What a joke.. i'm sure they will respond to this and make me look like a bad guy to cover their skin read more

AA Animal ER Center - Refuses service to a split open dog with insides hanging over a bad review. - Veterinarians Near Me - Palm Harbor, Florida

AA Animal ER saved my Bella's life. Bella wasn't acting her normal active self, she was barely eating and drinking. Her abdomen was distended. AA Animal ER was highly recommended by a couple of friends and my Vet. The staff are amazing, very professional, compassionate, and have excellent communication skills. I highly recommend them. I know where I'm going if there's another emergency. read more

Even when it's slow they make you wait over an hour with no communication. You just sit in a separate building. Horrible service. Imagine going to an emergency room with no one there and you still have to sit and wait over an hour and the staff won't talk to you, that's this place read more

Thank you to all of the staff that looked at my dog yesterday. He was in distress, but the cause was unknown. They were very diligent without being over the top, and trying to treat for the worst right off. I will definitely be back again if another emergency with my animals ever arises. Sincerely- thank you all, Tana and Ziggy read more

I have taken out Buddy Maine Coone to this place on 2 recent visits, Dr. Hughes and Dr. Stanton our outstanding as well as lead Tech Ms. Robyn and Weekend night receptionist/ Very kind and compassionate staff. They were able to help Buddy each time . Buddy is a senior cat and does not like vets, they treated him with compassion even though he is very agitated with vets. Thier prices are very reasonable for work being done. read more

BEWARE: AA ANIMAL CLINIC DOES NOT CARE ABOUT YOUR ANIMAL OR THEIR FELLOW MAN. RUN, DONT WALK! I wish I could give 0 stars!! The entire team at this location were BEYOND rude to me, VERY sarcastic and passive aggressive. I got a bad feeling from the moment I spoke with the staff & I should have left right away. There was a miscommunication between my vet and this office and AA Animal Clinic handled it very poorly! The first red flag was when they turned up their noses and talked poorly of my vet's office & other vets SEVERAL times--when they should've been thankful for the referred business. Then they did a MEDICAL PROCEDURE on my dog WITHOUT MY KNOWLEDGE/CONSENT & claimed it was the law that they had a right to! What?!!! The staff/doctor at AA Animal Clinic were not communicating properly w/ one another or myself & thy just sent a staff member out to my car and when i asked what was going on she said "oh I didn't do the procedure, I was just sent to bring you your dog and inform you of what was done. "She then held my dog out mid air and said "now take your dog and leave". I started to go home but decided it was not right the way they treated me or my dog and for future customers and animals in distress it was my responsibility to go back and speak up. So I came back. I was greeted by the receptionist who told me the staff who treated me and my dog so wrongly were unavailable to speak with me?? Again, what??! Yet when I began talking w/ the receptionist, I could clearly see both staff members (2 middle aged women, one short haired bright blonde & 1 Long haired brunette--need to get names) hiding & spying on us from behind the door. So no, they were not in the exam room w/ the doctor, as the receptionist stated. What a joke. Then to my shock the brunette ran out yelling at me trying to defend her behavior. She asked me questions then talked over me, completely disregarding what I had to say. Then the blonde chimes in and told the other staff I was lying about how she threw talked to me. Basically both women were bullying me because they knew their actions toward me were wrong and they treated me and my dog poorly. Believe me I gave them a piece of my mind because I do not tolerate bullying. I honestly didn't think it could get any worse and then it did! THIS IS THE WORST PART...THEY SAID IF YOUR DOG HAS ANOTHER TRAUMA/SEIZURE IN THE MIDDLE OF THE NIGHT, DON'T BOTHER BRINGING HER BACK HERE. WE WILL NOT BE HELPING HER! I absolutely could not believe what I was hearing! Who gave this place a license to practice animal medicine? I told them I would NEVER bring my dog back to them given the circumstances and would find another ER. They laughed and said, "Good, we hope you don't, and have a nice day in a sarcastic and rude tone! AA ANIMAL ER IS RUNNING A SCAM & ARE NOT TO BE TRUSTED. THEY DO NOT CARE ABOUT YOUR ANIMALS & ARE ONLY IN IT FOR THE MONEY. I was in complete shock with my dog's diagnosis and everything she had gone through that day. AND THEY HAD NO COMPASSION FOR THE SITUATION AT HAND. You would be better off leaving your dog in a dark alley with a complete stranger than with this animal ER. I cannot tell you how infuriating and unbelievable this experience was. read more

AA Animal ER Center - Veterinarians Near Me - Palm Harbor, Florida

I was told by my regular vet to take my dog to AA ER after she was vomiting blood and having diarrhea for ~24 hours. The staff was very friendly and kind when caring for my dog. She seems to be doing a better today after spending the night with them on some fluids. I am giving them 4/5 stars because the place smells terrible of cat urine. I couldn't stand to be in there! The bill was costly but I don't think it is more than a normal day vet would charge. Overall, this is a good option for an emergency situation if you can't get to your regular vet. read more

We noticed our cat was having bladder problems when we got home from work and didn't think we should wait until the next day to take him to see someone. I looked up emergency vets in the area and called. They answered right away (another place I called, did not answer at all.) The fee is not outrageous, which is important because I was worried that after hours vets would be very expensive. They were able to give us a diagnoses and non-evasive treatment so that we could rest easy knowing he would be ok for the night (until we could get him to our regular vet the next day.) The other good thing was that since he was having bladder problems and he had a ton of fur on his butt, they were able to shave some of that off, which we really appreciated. I would recommend this vet clinic if you need after hours care. read more

If you want your dog to die take them to this ER place. Horrible service. I waited 4 hours! Yes that's 4 hours for someone to see my dog. No one even came out to see my dog Lucy. They claimed they had other emergencies. But FOUR hours!! I finally left and sought other care. Run from this place don't walk. read more

My husband and I are raw with sadness and complete grief ~having only a few hours ago bringing our precious cat to be euthanized*I don't know how to thank the staff and the doctor properly.* Our loving kitty was given a fatal diagnosis by our vet only a few hours before hand, and we were too try to keep her threshold of pain down until tomorrow, so our that could put her to sleep . We couldn't watch our little kitty in pain anymore -we brought her to this clinic, and they treated her and my husband and I better than we could've ever dreamed -walking us through the steps to have her put her to sleep -our precious kitty was taken care of with loving, gentle care and we were guided along with each and every step *We are so grateful and appreciative. Thank you -thank you -thank you. read more