I recently had one of the most heartbreaking and infuriating experiences of my life with Temple…read moreTerrace Animal Hospital. As a family, we had to make the devastating decision to put our beloved dog to sleep, and we entrusted this facility with her final moments. In that moment of grief, we made one single, simple, deeply personal request: that the blanket our dog was wrapped in be returned to us. This blanket was not just a piece of fabric--it was the last tangible connection we would have to our family member, a source of comfort in our mourning. They failed us in the worst possible way. Despite our clear and heartfelt request, the blanket was not returned. When we asked where it was, all we received in return was a cold, dismissive response: "There's nothing we can do." And an empty "I'm sorry." That is not an appropriate or acceptable response for a family shattered by grief. This isn't about a mistake over paperwork or a rescheduling issue--this is about compassion, respect, and basic human decency being completely absent when we needed it most. I want anyone considering this facility to imagine being in our shoes. Imagine losing your pet--your family member--and trusting a hospital with her final care, only to be told that the one thing you asked for, the one small comfort you clung to, was carelessly discarded. Imagine if this were your mother, your child, or anyone you loved being handled with such indifference. The trauma this has caused our family is immeasurable. Their staff's response was unacceptable and devoid of true empathy. "There's nothing we can do" is not a policy--it's a failure of compassion. A veterinary hospital should understand the gravity of these moments and treat them with the utmost care. Instead, we were left with a hollow apology and no effort to make things right. We are utterly disgusted and heartbroken by the way we were treated. Trust is everything when it comes to end-of-life care for a beloved pet, and Temple Terrace Animal Hospital has proven they do not deserve that trust. I would strongly urge other families to think twice before bringing their pet here for such sensitive care. No one deserves to endure the pain we have experienced, knowing that the very people you put your faith in could not be bothered to respect your last request.

Have you ever been to a veterinarians office where they greeted you with a smile, offered you…read moredrinks, had chips and snacks readily available? I had never either. Until I walked into Temple Terrace animal Hospital. The staff were able to see me and my sweet long-haired dachshund for an emergency visit. They checked her out, gave her some love and took care of business at a fair price. We then returned for their annual shots... I am not sure we will continue the annual shots there due to the expense. Between the staff and the vets and the care I would highly recommend this place they will be my pups doctors

All the staff there are very kind and patient and professional and thorough. They have done an…read moreexcellent job with my cats and I will continue going there. I have been going there for years and I am very happy and grateful.

Dr. Boctor and staff are very friendly and professional. I was nervous at first because Dr. Kahl…read moretook care of our pets for years and it's always difficult to trust a new Doctor to take care of your fur babies. However, Dr. Boctor did not disappoint. He made me feel at ease and my little Ripley. Another bonus is that he has reduced the fees on a lot of services which is always welcome. If you are looking for a new Vet , I would highly recommend Van Dyke Animal clinic for all of pets needs

Everybody that works here is friendly and ready to help. Dr J is great with my dog as is the rest…read moreof the staff. Not like other clinics where some Dr and staff see the animals as an inconvenience. This office is great. Very happy my buddy recommended them

While the vet care is acceptable, the lack of customer service demonstrated by the office staff is…read morenot. the lack of after hours availability is a deal breaker for me. I'll be driving right past this place to a different vet.

I have wanted to write this for a long time, but it has been very difficult. My little Benji…read morestarted limping on 10/26/2024, and his condition worsened by 10/31. I called Gregory Veterinary and made the first available appointment with Dr. Dworkin on 11/4. Benji was 12, but you never would have known it by the way he played and carried on. At that first visit, Dr. Dworkin took 3 x-rays and told me it was likely arthritis. Benji was prescribed Carprofen, but it did nothing to help. When he continued to get worse, I brought him back on 11/19. At that visit, 6 more x-rays were taken. I explained that the Carprofen was not helping, but I was again told it was arthritis and to continue the medication. When I asked if there was anything else I could give him, Dr. Dworkin suggested Tramadol and Gabapentin. I specifically explained that Benji had an adverse reaction to Gabapentin and could not take it, yet I was still given a prescription for it and had to return it. I also followed the recommendation to try laser treatment, but Benji still did not improve. Dr. Dworkin also informed me that Tramadol was the only pain medication she could prescribe. I later learned that laser therapy may be inappropriate in cases where cancer has not been ruled out, which made that recommendation especially upsetting in hindsight. Later, I received a call from one of the receptionists saying that Dr. Dworkin felt the only thing left to do was to get an MRI and see a neurologist. By 11/26, I knew Benji was getting worse and seemed to be in a great deal of pain. I brought him to Tampa Bay Emergency Vet, where Dr. Valerie Prise took more x-rays and gave us the devastating diagnosis: Benji had osteosarcoma and a tumor on his lung. I was told palliative care was the only option. She prescribed codeine and amantadine for his pain and also gave me information for Lap of Love. Benji went over the Rainbow Bridge on 11/28, almost exactly one month after he first started limping. I am heartbroken that my baby suffered far more than he ever should have. In my opinion, my concerns were not taken seriously enough, his worsening condition was not properly recognized, and his pain was not adequately managed. I am sharing this because I do not want another family and their beloved pet to go through what Benji did.

Great staff. Easy booking. Reminders as needed. Get you in right away when your dog has issues…read more Expensive but quality.

Friendly, efficient, and caring staff. Reasonable prices. Walk-ins welcomed. Our first time there…read moretoday. Would definitely go back and would certainly recommend to friends.

I brought my Corgi here back in August for intestinal issues as my veterinarian office was being…read morerenovated and they took care of him as if he was a regular customer. After a thorough exam and X-rays he received meds and restricted diet for a while. Thanks to their professionalism and being open in the evening my pup is back to his normal self. I truly appreciate Urgent Paws.

Great service and amazing veterinarian many years of experience and save my schnauzer from bladder…read morestones a couple years ago, I'm so happy he's dos my vet for many years. I will recommend to all my friends and family

Dr. Lucado has been our pets' vet for 12 years. We've never had a negative thing to say about him…read moreand his amazing group. He truly cares about animals. When we had to say goodbye to our Jaxson, we even received a call after we picked up the ashes to see how we were doing. They are like family! They truly understand that our pets are our family!

All Labs, No Answers or Compassion--Avoid This Place…read more We were clients of Cross Creek Animal Medical Centre for over three years. Sadly, the only good thing to come out of that time was a referral to a vet who was a qualified surgeon--something this office could not provide. In all that time, we never met Dr. Hodge in person because they never allowed you in the office with your pet. We only spoke with him over the phone after he examined our dog after each visit. The last and only time we were finally allowed inside the office with our dog (in July for more labs), Dr. Hodge wasn't there. Instead, another vet was filling in. This office seems primarily focused on running excessive, expensive lab tests -no definite answers, just the suggestion of more testing and supplements. For senior dogs, they also want additional "routine" expensive labs every six months. Misdiagnosis or no diagnosis--it made no difference. There was never any resolution. If you have a senior pet, I strongly suggest you go elsewhere. I had read other Google reviews stating that this clinic is unable to treat dogs with allergies, and that has absolutely been my experience as well. All they offered were allergy pills that never addressed the underlying issue(s). Near the end of our senior dog's life, he was no longer able to eat or drink without choking. Less than a week after being seen at Cross Creek Animal Medical Centre, we were rushing to an emergency vet -scared and desperate for help. The emergency vet gently informed us that our dog's condition would continue to deteriorate, and all outcomes would be the same. Out of compassion for our sweet boy, we made the heartbreaking decision to end his suffering. The emergency vet reassured us that "a day too early is better than a day too late." With tears and hugs, we said goodbye to our beloved dog of 15 years. When we got home later that morning, I called Dr. Hodge's office and left a tearful voicemail explaining that our dog was gone. I also called our prior vet of over 12 years, the dental vet we had an upcoming appointment with, and close friends and family. That brings me to today, just over a week later. We have our dog's memorial items, and we've received flowers, cards, and calls from friends, family, and even our former vet's office--who called and sent a handwritten note. The emergency vet who had just met us even sent a condolence card. And from Cross Creek Animal Medical Centre? Nothing. No call, no card. No acknowledgment of our loss. Nothing. So I called them today to ask if they even received my message. I spoke with Eniko, a vet tech. She put me on hold and then returned to confirm they had received my voicemail and the emergency vet's note that we had euthanized our dog. I was stunned by how cold, dismissive, and uncompassionate her tone was. I asked why we never heard from Dr. Hodge, didn't he care or want to know what happened? Eniko replied that Dr. Hodge likes to give people time after their animal dies. She claimed a sympathy card had been sent on July 31st. We never received it. I explained how it felt like their office only cares about billing for labs, not actually helping pets or their owners. Rather than offer any empathy, she told me I was being rude and said she would just chalk it up to me being "emotional." She even raised her voice at me. Then she offered to have Dr. Hodge call me--something I had no interest in after how poorly this was handled. I told her I didn't want to speak with either of them again, and she hung up on me. Eniko could have easily handled the conversation with kindness and professionalism. Something like: "Yes, we received your message. We're so sorry for your loss and apologize for not reaching out sooner." Instead, her tone and attitude were cold and unacceptable. Honestly, Eniko comes across as an unhappy, overworked and unskilled vet tech who shouldn't be answering phones or interacting with grieving pet owners. Do yourself and your pet a big favor: avoid Cross Creek Animal Medical Centre.

Amazing staff. Amazing Vet. Always there when we need them. We are grateful to have them on our…read moredoggy team!

I can't say enough great things about this establishment. Since moving to Tampa four years ago, we…read moretried a few different vets before finally landing on Westshore Animal Hospital and we're so glad we did. The entire staff is wonderful, the hospitality is amazing, and the cleanliness of the facility always stands out. Everyone has been incredibly kind and welcoming during our visits. I'd especially like to thank Dr. Walsh, Aria, and Genesis. They've consistently been so kind, thorough, and attentive whenever Toby comes in. That said, the entire team has always been thoughtful and professional. I highly recommend this place ten times over. It's truly a fantastic place to bring your fur babies!

My rescue kitty has the coveted honor of being the spiciest kitty they've seen. I witnessed as the…read morevet and tech worked their magic to give my spirited cat a thorough exam and nail trimming. They definitely earned my respect with their patience and persistence. Communication with the front desk team is five start special! They are a bit pricey but worth it.