Disclaimer : I write reviews after about 3 visits to ensure I've had enough interactions with an…read moreestablishment and to ensure my reviews are fair. Please keep in mind that the practice has several doctors. This review is specifically for Dr. Charlene Grace- Foster. I recently changed PCP because I didn't feel as though my past practitioner's office staff did a good job with getting test results etc back to me in a timely fashion. After a frustrating search, I think I've landed my dream team. For me, it's super important that reception receives me well and that process is seamless because it sets the tone for the visit. My first visit was with the Rockville Center location. The staff was incredibly warm and check in was easeful. Wait time was less than 20 mins. The intake forms were very through even asking about my sleep patterns and mental health. I appreciate a good screening as long as they are actually going to use the information to serve me well. I was super impressed that before I even saw the Dr that they ran an EKG and outside of vitals was having conversations with me about bone density test and scheduling my first colonoscopy since I'm now middle-aged( gasp). Dr. Foster introduced herself and asked me what brought me in. It took a while for me to feel relaxed in her presence. We had conversations about everything that was concerning for me, I asked for what I needed and was satisfied with the quality of the experience but my 2nd visit was the game-changer. Less than two weeks later, I had to revisit as I got ill. For this visit I saw her in Valley Stream which is a much smaller location. Before we even addressed my labs and the results of my tests, she checked in with me. She actually paused to put the person ahead of the procedure and that really made me feel seen. We were able to connect as women, mothers and that reminded me of why representation in health care matters so much for me as a black, Caribbean woman. I walked away feeling really connected and confident that I was in good hands. Delivery of results and RX has been great and I look forward to a longstanding relationship with my Dr and the practice.

After more than 10 years with Todd helpers practice, I'm 82 disabled. I can't get to the office the…read moreoffice they gave me a real hard time the manager I lost it said s word , so the office manager I just got in touch with Dr. Todd helper I haven't seen him in 10 years though and they call me back this morning so you'll have to find another doctor. He said oh he doesn't want to see me anymore and they wouldn't answer that question. I don't know why, but he takes the office staff word every time of them the patient the office staff is more important than the patient. It seems so I have to find another doctor. It's like elder abuse in my case.

I been going here since high school and dr Sirota is a great doctor . When I changed my insurance…read morecompany I was having trouble with it, Angela came out of her office to help me and stayed on the phone . THANKS ANGELA this office is caring however the wait might be looonnnnggg

If you enjoy waiting and not being thoroughly examined, then this is the place for you! They…read morerecently updated their office so it is nice, clean, and modern now. Everytime I've come in here though, I have had to wait extensively. It doesn't appear to even make sense as you will wait a really long time if the waiting room is full or if it's empty. The staff is pretty nice and efficient though and that's a serious plus for this office. All in all its a decent and small local office.

My Mom's Dr. for 20 years mine for 10-caring,great staff,and as my mother used to say when you…read moreleave a visit with Dr. Urbanzek you always feel better than you did when you arrived.Very friendly and knowledgeable.

Excellent care. Fast and efficient. Friendly staff. My two…read morechildren were seen for a school physical. PA Annie and Medical Assistants Jessica and Kiran were great!

I wish zero stars was an option. Gave my mom the wrong diagnosis and sent the wrong medication…read more Absolute mess since I work in healthcare. I'm disgusted.

Professionals that take pride in their work are available in the neighborhood. This is a…read moreblessing. Experienced trauma doctor, gynecologist, other specialist ,and friendly staff. As opposed to waiting in an overcrowded, unsanitary emergency room-I received proper medical services all within walking distance. Fantastic. Thanks

Good for one-stop service for care. Sometimes there is a rush to get you in and out when they are…read morebusy. Horrible when it comes to trying to get information via phone or fax. I have been trying for 2 years to get copies of my medical records which is critical as I am a diabetic and have apnea. My request comes from my doctors in Florida and i cannot get any assistance from this office

Very good care. This office has recently updated their…read morefacilities on the right lower level, and are currently updating more facilities on the lower floor. All doctors I've seen, my GP and also other doctors when mine was unavailable, have been lovely. They have finally fixed a lot of their appointment making issues and now have a modern online appointment scheduling system with app compatibility, but also now have way less availability than previously for some reason. The past two times I've needed quick care, I wasn't able to get an appointment for nearly a week. (Ended up going to urgent care for help instead) A minimum of 5 days for a pressing issue is normal. They don't allow you to walk in and wait for an opening to pop up. Overall, the care is VERY good when you can get in and I hope they will continue to do updates with updates to the upstairs as well.

Horrible office structure. It's impossible to get in contact with anyone that actually works at the…read morefacility. Every single time I call, I'm sent to an answering service. I've left several messages for a MONTH regarding a prescription REFILL and NO ONE ever called me back! Definitely never going back. I pay high insurance premiums and they treat patients like it's a walk in clinic in the hood.

This "Doctor" is a joke. He requested to see me twice within 7 days, did nothing for me and then…read moreasked me to leave a positive review. He could not even remember the reason for my visit. His office staff are a bunch of children. The kid who tried to take my blood (twice) could barely form a coherent English language sentence. "Doctor" Leeman also uses the same excuse ("Results were questionable" heard through the door) to perform the same tests over so he can charge your insurance company twice. Honestly, his license should be pulled. A complete disgrace.

I often wonder why someone would go through the time and expense required to get a Medical Degree…read morewhen he or she has absolutely no desire to help patients. I am 60 years old, have been going to the doctor forever and this is the first and only time in my life where I have ever felt that a doctor had absolutely no interest, desire, or care to work with, or help me whatsoever. My story is, I supposedly needed to get pulmonology clearance for an ERCP Endoscopy due to intense gastrointestinal pain I was experiencing for over a month. I went to Leeman seeking this clearance and here is my non embellished, true experience: First Visit ($50 Copay) - He did a breathing test and told me it was "not too bad". He asked me to go get blood work and told him I had that with my Gastroenterologist, as well as Cardio clearance as well, and requested his office contact them for copies. He then told me to go get a chest X-ray and come back again, for which I went slogging in a rainstorm to get - that very same day. He made me go to his radiology place and refused to talk to anyone else for me. It was Zwanger-Peseri or nothing. I knew right there I was in some trouble here. No other Doctor is that inflexible. He mentioned to me several times about some app to make appointments on, so I even signed up for that and did as he asked. Did he know I did that? Nope. Clueless. Second Visit - ($50 copay) - He asked me to come back again with my medication vials in a bag to prove to him what meds I take. I have never EVER been asked that by any doctor I have EVER visited and thought this was way over the top, but since I thought I needed his help, I complied. So, like a bag lady I went back with my meds in hand a week later, still in pain, and he was not interested at all. He then did another breathing test which he told me "wasn't great" and that's it. He also loves to say the same thing all of the time" we like to get as much information as possible, we need blood work and cardiology information". I gave him all of this info at my first visit, where to obtain it as all of my blood work and clearances went to my Gastroenterologist, and I asked him to have his staff contact this doctor again because the insurance Company would never pay for another set of labs so close together, any Dr. would realize this. His response was "ok, make another appointment, are you are on my app"? Not trying to disrespect anyone, but the guy is clueless. Maybe this is why there are no workers in his office and I had to sit there for 20 minutes? After 20 minutes, I knocked on the door for to see if anyone was there, and he himself came to the door and told me to sit down, wait, and shut up. I continued to participate in the charade because I thought I needed this for my procedure as I mentioned. 3rd & final appointment: I refuse(d) to pay this $50 copay because I got absolutely nothing out of 2 prior visits, and was asked the same things over and over with his office not wanting to do anything at all to help me, including call my other doctor for lab work results and Cardio clearance. It was as though it was my first visit ever to him. He actually asked me again "what are you here for"? I was beside myself and noticeably annoyed at his lack of concern for the pain I was experiencing which I deeply conveyed. It is so bad I am thinking of reporting him to the AMA and NYS Medical board for just a total lack of patient awareness and care. As I said, I have never felt so unwanted at any Doctors office as I did at his. To conclude, I had my ERCP Endoscopy yesterday, did not need his help or clearance after all and wasted my wits, money, and time, so all I can do after that is warn anyone thinking of going to Doctor Benjamin Leeman TO STAY THE HECK AWAY unless you want to go to a Doctor who could care less about his patients well being. If that is what you seek, Leeman is your guy.