Very rude receptionist on the phone and in person. Had no clue we were able to book an appointment…read moreonline for service. Got the run around when it came to pricing for a dent/scratch repair. When we picked up car to go somewhere else, they lost our key for a while. Absolute joke. Do not recommend.

Caliber employees were all great to work with. Dylan was very helpful and kept me informed. I had a…read morevery pleasant experience at Caliber even though it was due to an auto accident. They were very thorough when examining my car for damage and making the repairs.

Purchased a car with them, no pressure and it's a solid car. (Toyota) Test drive went well, they…read morehandled the paperwork, temp tags, etc. and had the plates arrive from the MVA in the mail. A smooth transaction, and we've had the car for a couple of months now. If they are carrying a car you're interested in, they are worth the trip.

Purchased a car through their Vehicle Donation Program and have had nothing but issues with this…read morecar that allegedly passed MD State Inspection by another good ole boy auto shop in town. Within a week of purchase, the radiator blew, major oil leaks, and within 6 months of purchase, blown head gaskets. Trying to sell this vehicle now and being told by another mechanic that this car should never have passed inspection due to exhaust and other tire rode issues. Please do not purchase a car from this mechanic shop. Save your money and go to a shop that knows what they are doing and hires real mechanics and no young kids from the STEM program to work on customer's vehicles. I feel like I was sold a lemon from the start. Totally frustrated with the place.

Initial discussion went well. Clear concise on what needs to be done. Mike very helpful.read more

My 2023 Toyota Corrola was acccidentally struck in a parking lot and damaged the rear bumper and…read moreunderlying structure. I was in the automobile service business for over 50 years and choose only expert quality when servicing my car. I chose Tim's Body Shop for their excellent craftsmanship and professionalism. My expectations were exceeded by the care and communication. Mike was my contact. He not only gave me timely updates, but my car was completed earlier than expected. The repairs were done perfectly, my car was cleaned, they even left a complimentary water bottle and an air fresshener.....[What a super nice touch]. I just cannot imagine a better outcome. Thank You, Mike, and the whole Tim's Body Shop team.

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.

Always done well, fair snd knowledgeable! Know what to do, follows through and is fairly priced.read more

I just left the body shop to have a quote for a scratch on my front bumper. Tom came out to give me…read moremy free estimate and completely wiped clean a scratch with some compound and was very very nice. He made my baby look new again!

Cannot stress enough how positive my experience from day one when I asked for a quote to paint a…read morebumper only. Other shops turned me down for their reasons and Dylan actually called me directly. Dropped off my equipment and it was done in 24 hours. 5 star service all around, even drove 45 mins out the way to stop by. Will absolutely return for any service.

Good communication very helpful also very professional! I would recommend anyone to go to…read moreSpanglers Auto!

Late review ... came here after a deer accident. Hadn't had to deal with a body shop in decades…read morebefore this and as a female, I don't really trust most body shops. I ended up here because my insurance, Geico, works with them. Felt good about that. So grateful they made my appt with Car Source Collision. Although, the damage didn't seem significant at first, it added up after everything was completed but that would have been the case at any other shop. After leaving my truck for repairs, the rental car company provided pick up from the shop. Unfortunately, I left my wallet at the shop (with lots of important info/cash/several credit cards) and Matt, personally delivered it to my location within minutes. So grateful he did that! Matt was pretty awesome throughout the entire process; nice, professional while explaining the process, providing estimated repair time, etc. The mechanics did a great job, my truck looked exactly like it did before the accident. Actually, it looked even better in and out, because they detailed my car too! Loved that! The insurance covered all the repairs but I would definitely use use this shop again, even if I had to pay out of pocket.

After an accident, I took my Acura to this place. I may have not been in the best mind set as I was…read morestill frazzled by the overall accident. When I arrived to this place, I was quickly impressed by the customer services, assurance that they would take great care of my car. Unfortunately, 4 months afterward, I noticed my tire kept squeaking when I would take specific turns. Since I figured I would go back to the place that last repaired my vehicle, I informed them about my concern and asked if they could check my car over the weekend or after hours - as my job doesn't allow much flexibility during regular business hours. This time, I was brushed off by them and told that they are unavailable after hours... After going to other places to get some help on the root of the issue, it turns out, the break replaced by Car Source Collision wasn't the right measurement - so now, I have a squeaky break pad.. I referred this place to others, but I no longer wish to do business with this place. They thought that I wouldn't notice or that it wouldn't be a big issue... well, thanks.

Outstanding customer service. Sean responded to my request for a quote for semi-custom repairs when…read moreno one else would do the work. Took me in not knowing whether I was actually a real person, since I booked through Yelp, and he inspected and honored the quote provided online. Took extra care to prep and paint my truck's tailgate exterior with bed liner, per my request, fixed the scratch and dent, and went above and beyond inspecting the area for potential unknown issues, providing me with some valuable insight and adjusting my tailgate better than from the factory. The work is spectacular, completely flawless and looks incredible, well worth the price. I will be taking my other trucks here for any and all body repair needs. I don't know why that other person left a bad review, but he must have been talking about another shop because my experience with them couldn't have been better.

i took my truck there to have a golf ball size dent fixed, it was clear right from the start that…read morethey were not interested in working on the truck because it wasnt an insurance job and was being paid out of pocket, in fact he wouldnt even give me an actual estimate, he just said that it would be several thousand dollars because he had to repaint the entire back end of the truck for a little 2" dent, the man seemed annoyed that i even took his time by stopping for the estimate, when i told him that his estimate just wouldnt do he got angry and he started making fun of my friend who also has a body shop that is closed right now because my friend just had half of his tongue removed due to cancer, i have never in my life went into a business that ive been treated so badly or unprofessionally... take my advice and avoid this place,