Took my necklace in for a quick repair, he took to the back and returned with it in the box, when I put it on a few days later I realized that it had been switched for a longer cheaper chain. I called and told him that this was not my necklace it was a longer length and cheaper quality, he told me to bring it back and he would "fix the error" when I went in he told me I could have any chain I wanted, I told him that I just wanted MY chain back which he informed me that he no longer had it. I don not trust him or his staff. read more