Just had a hand crafted ring repaired at Franks and it came back a week sooner than expected and…read morelooks better than when I first purchased it. Friendly and helpful service too!

Great service and staff but very pricey was in need of my watched to be sized they fixed it right…read moreaway and free of charge so I thought great I need a ring sized so I dropped it off it was speedy service I think it was only a week and it was back it was a touch pricey for me but still amazing friendly staff would recommend

What a lovely human Fred is. I came to him with my damaged…read moreengagement ring this morning. I'm a letter carrier and got it caught on a mailbox as I was walking away, felt like I almost took my finger off. Fred was able to fix it on the spot for me and was just the kindest.

My family as been coming to Fred for years .. he is a dream to collaborate with, his repairs…read moreexcellent .. I can't say enough about how wonderful he is. His experience is invaluable .. I once went in with a gold Italian bracelet to have a more secure closure fitted .. his input SAVED me from losing it. He has a wonderful manner in dealing with people. It's always a pleasure to meet with him. Talented, honest, fair, intelligent .. what more could you want? Well, nothing is wanting when working with Fred.

Fair prices and courteous service. Recommend to anyone cleaning out old jewellery you no longer…read morehave use for.

Great store to deal with and awesome owners. Our favourite place to buy that special gift.read more

Super satisfied with the service here. Got my watch battery replaced for $10 in less than 5…read moreminutes. Friendly and professional with a cute 'office dog'. Also happy that they accept Amex. Will be back!

well, until i am proven otherwise ..they are great.. brought a friend who sold them a fair…read moreamount..they had a chance to rip her off ..the clasp on a chain said 10kt..guys said the clasp was changed and your chain is really 18kt!!!! huge price difference.. i hope enough people read this.. tom hillier dundas

I went in here today with some scrap gold and silver jewellery. The gentleman behind the counter…read morewas very courteous and friendly. He (forgot his name :P) carefully examined each item and explained the whole testing process to me. After that, he weighed everything in front of me and then made an offer that I accepted. His offer was considerably more than the offer I received at another shop. :)

I just love my ring made exactly how I wanted it he did awesome thankyou so much as my man was…read morepassing he did it in a timely fashion

I went to Hatashita for an engagement ring and subsequently, for wedding bands. While the…read moreexperience of picking up a ring was very pleasant, with the wedding bands we had the opposite: a bad, full of questions and comments experience. I wanted to do a custom ring for my wife. And after I saw a lot of jewellers (including the places in the mall) I ended my search with Hatashita. The diamonds they showed me were very nice and affordable. The custom ring that I designed for the diamond came out exquisite. I have to mention that throughout my meetings with them I haven't met the owner, Joni Hatashita. When I did meet her, it was for the wedding bands. And because my wife's wedding band had to be customized to fit the ring I gave her, she had to design the wedding band accordingly. It ended up costing us 3 times as much to just add a different shape than the round one. My wife didn't want diamonds all over the band, but only in 2 places. They put diamonds all over so when it was time to pick up the bands, hers had to stay behind for adjustments. Of course they didn't adjust the price, Joni said that they added the diamonds by mistake so the price that we paid in the beginning was the correct one. I doubt a jeweller would add more diamonds when the request isn't there, but we didn't argue too much. When we finally got the wedding band, one of the diamonds appeared darker than the rest; the engagement ring (which we left with them so that the band and the ring can be "glued" together) had a crack in the gold beneath the diamond; the area where the diamonds were put "by mistake" was not polished (we could still see the holes where the diamonds used to be). Joni argued that the diamond is darker because light falls in an angle on it (even though the corresponding diamonds on the other side are fine); the crack she had nothing to say about and she polished the surface nicely. The problem was that no matter how much we told her that we are not pleased, she wouldn't even apologize. She even argued to every point we made to change our mind. We are not impressed with her efforts to make us happy even though we dropped a lot of money in her lap. At one point we even told her "we're not looking for flaws, but we want to leave happy with the rings that we are going to wear forever" and her answer to that was "that's fine". Not to mention that we made appointments with her and even though we had to wait 45 minutes in the store for her to be available, she didn't apologize once or even seem that she noticed us. Bottom line, they have very nice jewellery if you buy from their display cases. If you need to make adjustments, be prepared to pay a few times the value of the item. And be prepared to be in a small fight with Joni if you don't like the final product. And be prepared to feel that they are doing you a favour by buying from them.

My family has been buying jewellery at Hatashita for years, and they have all been very happy with…read moretheir purchases. My father purchased my mothers engagement ring from Hatashita in 1983, and had it updated with a larger diamond a few years ago. Both of my brothers purchased their wives engagement rings at Hatashita as well. So when my time came to get engaged, there was no question as to where my fiance and I were going to purchase my ring. I had in mind the exact design I wanted, but I was afraid I was going to be to picky on what I wanted and wasn't sure it would work. I didn't want to sound like a princess either! The staff at Hatashita was extremely knowledgeable and listened to what I had to say. They made my design ideas come to life! My fiance was especially impressed, he had visited a few other stores in town before he decided to include me in the process, which I am so happy he did! The whole process was stress free and my fiance was pleased on how quick the ring was made. When I received the ring a couple weeks ago I was so happy it brought me to tears, it is more beautiful than I could have imagined!!! We will definitely be life long customers of Hatashita Diamond Centre! Thank You!!!