More concerned about their "clearance rates" than customer service. I signed up with Tom Hector based on meeting with him and trusting him. When he couldn't turn my property over fast enough, he fobbed me off on someone else. The new agent was all about getting me to drop my price and had no fresh ideas of how to market my place properly. A deal came in that I wasn't thrilled with. He ended up saying if I accepted this deal I wasn't happy with, they'd waive the commission. I agreed to this and things started moving forward. Then I got a call back from this guy trying to guilt trip and pressure me into giving them just a little bit of a commission! Then, towards the end of all this, I find out that this new guy had been fired. Not that the agency told me, I had to call to find out why my emails bounced. The owner of the agency called me when I complained about the whole experience, but I didn't receive anything that would indicate they felt particular remorse about the situation. Steer clear is my advice. read more
