Good morning! CVS Store located at 835 NC-24 Albemarle, NC 28001. One star rating due top one…read moreemployee that was kind enough to stop what she was doping and help me find a product. Summary: Walked into CVS hoping to find a dental product. Looked around until employee (wish I knew her name) helped me find what I was looking for. Went to cherck out and nobody at the register. Waited for a good 5 minutes before seeing another employee approach the front counter, but she stopped and kept doing her business. Looked up at where the pharmacists and their workers perch, and not one of them said anything. They looked then went back to doing their own thing. Frustrated, I left the product on the counter and walked out of the store. Employees complain about customer's rude behavior and I see that. However, I can understand why sometimes the customer gets rude and upset. This was nothing more than a lazy, self-centered business policy that every single employee at the store (except for the woman that helped me) needs to be admonished for, to include the pharmacists! In short, this store will not be visited again and negative reviews will be passed along to family, friends, and neighbors.

If only I could rate them a zero, but that wasn't an option so a 1 star is it . The pharmacy did…read morenot submit my prescriptions to my insurance. The correct insurance information was on file. Because all the cost was out of pocket for me until I had met my deductible, I had no idea until months later that the hundreds of dollars out of pocket for me did not go toward my deductible. This has resulted in additional hundreds of dollars I should not have had to pay. I had to pay higher costs for medication in April since it appeared I had not met my deductible this year. The medication costs I paid earlier this year out of pocket is not being applied to my deductible retroactive but rather I'm being charged a higher copay. Now that CVS has now sent the costs to my insurance and CVS is not in network I'm paying more for the medication; I'm required to use mail order AFTER I meet my deductible. Now that CVS has submitted the claims I'm now having to pay a higher copay for the medication I filled at CVS in January and February rather than the amount just going toward my deductible. Due to the inefficiency of CVS pharmacy I have had to pay more than $500.00 additional costs for medication - out of my pocket for me, not CVS. CVS got paid the same regardless. So, why should they care about what the customer had to pay because of their error??