For a department store, this is exactly what you would expect and more. Yes most of the stores here are expensive, but this is Harrods we're talking about. Come here either to shop or come here for the experience. The escalators are beautiful. The interior design is beautiful. Even the bathrooms are luxurious. One of the floors has a Harrods shop which is affordable and you can get your Harrods souvenirs here. There's more than meets the eye with this place and you can get some goodies that are in your budget if you just keep exploring (esp on the floor with Harrods shop). Second to Bottom floor is food court with every possible high end chocolate brand you can think of as well as some to-go food shops and Asian cuisines. At the very bottom floor there is a statue of Diana and Dodi and you can sign Diana's memory book there. read more

A London tradition that is always frickin' nuts!! I have been there a couple times and appreciate the historical and social importance, but will stay away from there from now on....there are soooo many independent stores that are unique and charming! i mean, how many green Harrod's key fobs and you give to your family members!? it gives me a headache to think about it. read more

It's been a while since I've been but from what I remember I loved the place. I spent hours there browsing, I could have stayed for much longer but the closing hours were much earlier than I expected. There were live models posing an mannequins, that really tripped me out when I discovered that, they were standing so still. It seemed a bit pricy to me but everything in London seemed that way to me, so that's no surprise. read more

Harrods is one "mall" tourists and locals should (and do) go to. I don't think I've ever bought anything from there, but it's definitely a nice place to walk around. The many shops have interesting things to see, from artwork to furniture to gadgets to food. Even walking around the outside can be nice. The display windows have some pretty cool pieces. Last time I was there, they had classed up Disney princess dioramas. One downside is that it's fairly crowded here. Also, if you bring a date here, and she hints that she wants ice cream, go buy some ice cream downstairs. Yes its expensive, but she'll be happier when you decide to spend an hour in the electronics section. read more

My favorite department store to shop at in London. It's gorgeous, from the outside to the inside. They have the best shops and brands. I wish NYC had Harrods! read more

Nomnomnom, La Maison du Chocolate gives complimentary samples in the Specialty Foods Department. The macarons are cheaper than Laduree, but with infinitely better service. My favorite flavours were caramel and blackcurrant. The filling on every flavour was generous. The almond meringue discs are smooth with a soft center. Not to mention that I left my camera here (*facepalm*) and it was promptly submitted to the Lost and Found within an hour. Also, the high tea at the Georgian is just lovely. Decorated for the holidays, fabulously rich scones, and thickthick clotted cream. Yumyum. Everything else about Harrods is pretty BLAH. I found the service at the Ticket Bureau severely lacking. And color me surprised when I realized that the smallest leather gloves the Accessories Department carries is a 37. They suggested the children's section to me. Sad. -__- *sigh* read more

If I could live anywhere in the world, it would literally be INSIDE Harrods. There is everything you could ever want inside this 8 story wonder. From groceries, to clothing to designer goods, to toys, desserts, fine dining restaurants and even a Disney store/cafe! I was so amazed by this wonderful place. My luggage was 1/4 filled with Harrod's tea and goodies from my trip, and I was still headed to Germany and Paris after that! It's all in one place and as glittery and perfect as can be. I enjoyed Harrods more than Buckingham Palace itself. I want to go back. Now. Oh, and make sure you get a Harrod's tote while you're there! Don't regret it like me! read more

We visited Harrods during our Christmas vacation to London. The first day of our trip we missed getting the opportunity to browse through the store as they closed early on Christmas Eve. The day after Christmas we didn't miss the opportunity. We were staying at The Egerton House Hotel which was less than a ten-minute walk down the street. I was most impressed with the security guards posted at entrance who doubled as tour guides. My family and I were looking for a nice place to have dinner and Harrods had five (or six) levels. I believe Disney was on the third floor. The guard which helped me pointed us in the right direction and recommended we use the escalators as the elevators would indeed be busy. Boy was she RIGTH! We finally settled on the Mango Tree Restaurant and our food was AMAZING!! read more

Minus 2 stars, for just being so MASSIVE, and filled to the brim with tourists. It's so PACKED, and has WAY too many items. Is this place a museum, or a department store? Convenient location, especially if you take the tube, but not fun to walk through. I do have to say, this place saved my life. My luggage was delayed, about 5 hours, and I needed some new boxers, socks, etc. Oddly enough, they had a HUGE selection of Calvin Klein boxers. A lot of odd colors, that they don't have in the states. You can buy everything here, except a child, and a birth certificate. Oh yeah, you can't get a car here either, but everything else is available. Almost literally. read more

Overall: Don't miss the food hall Harrods always makes me laugh - I'm sure the majority of traffic passing this store are tourists. Harrods is a huge department store, with almost everything you can think of buying being under one roof, most of it is very laughable. I don't buy anything in Harrods other than food from the food hall. And most often than not, I'm here to ogle at the food, more than buy it. This food hall is my idea of heaven - it has the most intriguing items that you would not find in a regular supermarket. Their food court is also not too bad. Although I wouldn't fork out 10.75 GBP for a cheese and ham croissant! A must-see for tourists, also don't miss the Chocolate Bar - yum! read more

The best place on earth.... especially if you are a brand whore like me :P. Great people watching...great service....uber expensive...but a must see! You can buy anything from a pair of jeans to a bengal tiger if you so desire :D. If you cant buy anything at all...buy at least a pleather Harrods bag or one of their signature teddy bears. They make great gifts...I bought a bag with double decker buses and union jack flags on it. I love it....cant wait to use it when I get home. read more

As a Black Tier member of Harrods for the last few years, I am constantly baffled at the decline in service and recognition of its members as such. This is not to put a cloud on Penthouse personal shopping, as that is almost the only good point of being a member of this level. What I DO NOT appreciate is being asked blatantly for my membership details every time I purchase something, when I say I will sort it (points, redemptions etc) out later. When I say that twice and the cashier pushes me to reveal my surname in front of other people as well as my post code to look up my membership in the system, and pushes me to use up my few hundred Harrods pounds instead of kindly accepting the credit card on offer, then I become a Selfridges customer. This is a full lack of discretion, and it shows the low ignorant class of morons they allow to work for what was once a discrete and elite department store. Being a Black tier member means I have had several tens of thousands of pounds rung through my Harrods card. Being indiscrete as they have of late (especially mark the Level 4 Fashion Lab twits) has seen me move up a level in Selfridges. They don't realise it is the women who encourage their men to spend and spoil them. When the woman says No More to Harrods, her man is directed to another store/boutique. When I have put in for Harrods Customer Service recommendations, I have not once heard a peep from them to apologise or clarify, whether it was positive or negative. I do not recommend their hair salon, though it was the place to go years ago. The cloak tore one of my furs on purpose. I receive emails almost twice a week from Harrods reminding me of my points and my tier level bonuses and my cash reward. I do not need another reminder. read more

Mother lost her husband to a fast cancer. He had purchased Wedgwood china at Harrods in England as a gift and we got it out to use and it was crumbling. I got a heartless reply from "customer care" saying the china manager would call but would probably not stand by products. It is apparent this is no longer a place of quality and service as it was before. Ruthless heartless capitalist pigs. Stay away. Many china choices. Don't make this one of them. They never called. read more

I hate Harrods and I always will. I moved to London in 2013 and my first visit was three years later but I expected something mind blowing something so posh and beautiful even my non-materialistic heart would melt from it but it was just so ordinary, lots of shops with occasional fancy stuff. The only star I am giving is for great music that was playing while I was there. read more

Well it is so iconic and a must visit London store. But not my favourite shopping experience. Bond Street has all the brands in a much more enjoyable shopping experience. Harrods is always super busy, giving weight to its popularity. But the boutiques are small and have nowhere the range that you need from r real shopping!! read more

Harrod's is definitely a nice department store, but you can find most of the brands they sell at high end department stores. What I was impressed by was the actual building itself. It is beautiful - I would go just to see the displays and the ceilings, but I wouldn't actually buy anything there. I was surprised to see a Krispy Kreme in the Food Hall - not that classy I'd say. Oh, and the security guards are kind of rude - you have to hold your backpack in your hand, not on your shoulder. Across the street I ate at the Harrod's food court, and they told me I had to eat my ice cream in the ice cream restaurant's section. Definitely check out the store, but don't stay long. The souvenirs are way overpriced because of the Harrod's logo... if you're visiting from out of the country, there's a Harrod's at Heathrow, where you can buy the same souvenirs duty-free. read more

The big shopping centre of the luxury offer to you in unlimited choice of high quality product from the best Italian food to Rolex watch, deserves a visit!!! read more

Outstanding department store! You will be here all day-guaranteed. There are so many restaurants, there is no need to leave the store. I have dined at two of the restaurants here at Harrods-Laduree and the Italian place on the lower ground floor, by the wines and spirits. Looking at their website, it appears that this Italian cafe has closed. Everything is perfection here at Harrods. The merchandise is extremely high-end and I wouldn't attempt to find a bargain. Something you want, not found in the states, yes! No trip is complete without a visit to the famous Food Hall. I have made small hair accessory purchases at the Alexandre de Paris boutique. I overlook the haughty service because these pieces were so cool and I cannot find this line in the States. The Laduree boutique was a wonderful experience. The staff were knowledgable and packaged all my items beautifully with their signature boxes and ribbons. There is something for everyone here and no trip to London is complete without a stop at Harrods! read more

There are lots of options for dining. I had a delicious meal in the cafe on the third floor. Then stopped in Laduree for macaroons.

This place has about anything and everything you want, even if you didn't know you wanted it. Prepare to walk away with a lot of delicious food and an empty wallet! They even have foie gras, which isn't the easiest thing to find in London. The price range is why this is only a four-star review. I understand that the quality of service and of course, the quality of most products (some imported) can justify higher-than-average prices, but sometimes it just cannot. For example, the cheapest foie gras is still double the normal prices (yes, by "normal" I mean what you would pay in France for a decent piece - France is the EU, there are no import taxes to pay, so making that gem of deliciousness travel accross the Channel can't possibly justify doubling its price). Everything down to a simple bottle of water is overpriced. Overall they have a broad selection. You'll want to go straight to chocolate and spend all your money there but do remember to have a look at the cheese! Sorry I cannot comment on anything else but the food section, for good food is all I live for. read more

My husband and I decided to do some window shopping at Harrods. Since I never made it to Harrods during my last trip to London in 2004, I did not want to miss another opportunity to visit the world famous department store. Luckily, my husband was okay about being dragged in...lol! We came in on December 27 during their once a year sale, so it was mobbed! To my surprise, the traffic flowed fine. Even a bigger surprise was how nice and helpful the associates were despite the fact I sort of looked like a homeless bum. While perusing through the intimates, a nice stylish lady dressed in black asked me if I was finding everything okay. She directed me to the markdown area in my size. My favorite part of Harrods was the Hermes department. As an ultra luxury brand, nothing was marked down, but I expected that and I was not intending on buying anything anyway. The nicest, most smartly dressed bloke named Adam greeted me with genuine sincerity. He was the perfect ambassador for the brand Hermes. The merchandising was perfecting. If I had Elizabeth Holmes' bank account, I would have certainly indulged in a colorful silk scarf, racked up some of their enamel bangles, purchased a tortoise shell necklace, and bought a new tie collection for my husband. I'll just have to keep on dreaming... The most affordable area of Harrods (shocking, I know) was their brand of wines. My hubby and I picked out a bottle of wines for our upcoming cruise to Amsterdam and Belgium. The customer service made me feel so welcome that I felt like royalty, just like Kate Middleton. read more

I need to go back, when I was here if you stopped walking with the flow of traffic for a second you were doomed. Doomed to be carried wherever the masses willed. Need to go the other direction? TOO BAD. You must become like the Salmon and fight upstream currents to do so. Before I even entered the country, my mum was prepping me for this visit. "I want to spend at least 3 hours in Harrods" I think we lasted 30 minutes. All that time was on the ground floor and mostly in the food halls. But what I saw in the high end fashion section and make-up galleria, so what. It was like Holt Renfrew (Canadians represent) except EVEN more expensive cause of English currency. I hear the toy floor is awesome, the gold statue of the late Princess Diana by the escalators is a spectacle, but this I did not see. I did think the Harrods Food Halls were sweet (see my other review), but don't worry Harrods. I will be back, and you can redeem yourself. read more

Oh, Harrod's, I want to love you more than I do. I want to go ga-ga for your expansive mecca to consumerism, but really, I'm too tired and irritated when I leave to love you. If you're a shopper like me, then I'm sure Harrod's is on the top of your list of places to go in London. But here's a word to the wise---lower your expectations because unless you are shopping with an unlimited bank account, you can't afford anything here---other than the tourist stuff in the Harrod's gift shop. I won't lie, I bought stuff in the gift shop. A keychain, some magnets for friends, some yummy caramels in a tin. But nothing of substance---because it's too expensive and the herds of people make me tired. No matter which door you enter, you already feel like part of herd of cattle being pushed into the pen. Everywhere you turn on the ground and lower ground floors are people. Stopping, staring, talking, consulting a map. AAHHH! I don't like people, especially tourists (even when I am one). I avoid shopping on Michigan Avenue for this reason. I escape to a higher floor---it's kinda like a mountain, the higher you go towards the summit, the less people make the journey. I was trying to kill time before going to a show so I popped into the book section---which is essentially just a Waterstone's store inside Harrod's, not that there's anything wrong with that. I love a good book. Soon, I realized my bladder needed to be emptied. I found the closest one and waited in line. There was a restroom attendant, but she didn't do anything for me, she just sat there while everyone tossed random coins onto her tip plate. Well, I wasn't giving a whole quid to someone who didn't provide any assistance to me, didn't even hand me a towel to dry my hands, so I put a 50p coin in her plate. AND SHE GAVE IT BACK! With a shake of her head, she handed me back my coin because it wasn't substantial enough. Are you kidding me? Fine. I'll keep my money then. I've been in nicer bathrooms with less attitude. Overall, I enjoy Harrod's for what it is---an overblown, high-end cliche of London shopping. I just can't afford it. (Don't tell the Harrod's people, but I fit in better with M&S, if they knew that I might not get past the door.) read more

Bring a big fat wallet. Harrod's is nothing more than an upscale department stores with brand names like Louis Vuitton, Chanel, Burberry, etc. I honestly skipped those kind of stores and headed to the food section, it was a lot of fun. Had there £5 cup cake and it was delicious. read more

See all

Gigantic (high and wide) department store -- I think it took a whole block. High end and diverse in merchandise. Too many strong scents. Along Golden Tour route. read more

I live between the US and Wales UK. Visiting Harrods has been an annual tradition typically to purchase an unusual Christmas ornaments for my nieces/nephews/family members. This year I opted for iridescent humming birds at seven pounds each. I gave them out as gifts and sadly received a phone call from my brother telling me how the kids had seen the same ornament in Asda of all places at two pounds each. The kids were understandably disappointed not to have something "different" and found they had something anyone could easily get. I emailed Harrods "customer care" providing photos of the same item, one from Harrods one from Asda, the response was disappointing to say the least. Clearly the team member had not read my email and concerns and I had. I received a basic and flippant "we cannot give you your money back, but please return for a full refund" email. The fact is, I never asked for my money back, but I did explain I lived over seas and therefore Harrods was not in my back garden. I called the "Customer care team" but unfortunately the person who had replied to me had developed a sudden sore throat and had lost her voice- bless. I did speak to her colleague who agreed my concerns had not been attended to and promised me her manager would call me back. Yup you guessed it,, bye bye, never to hear from manager whose name begins with M. This just demonstrates the utter disregard for the customer. Don't get me wrong, I think we all know Harrods is a total cash suck, and people simply like the bragging rights of a product purchased there-however, when Asda can make a profit on an item made in China and sold for two pounds the greed of Harrods becomes evident when selling the same item. Maybe Harrods should be renamed "Swindles". End of a tradition that has lasted for over 20 years. Harrods, you need to buck up your ideas. read more

I can review Harrods??? Sweet!!!! I loved this place. I am such an overseas shoppaholic (I spend more money on things I wouldn't buy otherwise if I were at home) that it's almost unhealthy!!! I wish I spent more than two hours in this store. But I was determined (DETERMINED I tell you!) to walk out of that place with an ultra posh green and gold carrier bag. And I did. But all I bought was Origins stuff, which I can of course, buy in the States. But who cares?? I got myself a mini rub down by a pretty lady with an even prettier accent and I didn't have to pay her or check if she was indeed really a pretty lady. The item in question, I still have and will cherish my overpriced (overpriced when considering the £ to $ ration in 2006) Origins item I bought at Harrods. I also loved the Diana-Dodi memorial. And I nearly died when I saw the equestrianism area. I mean.....I can buy riding pants?? **squeal**. And oh, the food area! I went insane there. I tried to buy some biscuits (cookies you Yanks!) but my family was dragging me out of there. In short, this place is AWESOME! If I were to be trapped in London during a zombie invasion/Apocalypse I'd want to be trapped inside this place. I'd have everything and anything I could want (including riding pants!!!) and I can probably survive a year or so. They also have a small location inside Heathrow which I also ended up spending money in, just to buy those darn biscuits (which were delicious shortbread). Can they PLEASE bring Harrods to the States?? Please?? Thanks! read more

They do lovely cakes! Large selection to choose from. I would recommend the cheese cakes in particular

This place is my version of Hell. With a capital H. The only reason I was here in the first place is one of my friends generously gave me a gift card to the place. it's not my cup of tea, listening to chav accents as they walk around COVERED in logos and spending thousands of £££ on trivial things (£29.95 mini hairclips anyone?). Granted, I do love Jimmy Choo shoes and aspire to own a pair, but listening to teenagers argue with their parents that they want them in all three colours is a bit much. The only reason I'd go again is because I love MAC, and even then I'd probably just go to Westfield. Bloody hell, I'd probably prefer to ORDER MAC online before coming here again. read more

Harrods is: - Massive - Expensive - Crazy - Confusing - Tiring Yet I love it. This is the ultimate example of capitalism and its associated excesses. A must visit, if only once, because where else in the world can you find anything similar to this? read more

Yes, it's touristy. Yes it can get really crowded here, but if you come on a weekday around 11a, it isn't bad at all. Very managable, and you get to stroll through the food halls and the souvenir store, which is basically where all non-Londoners stop by. If you can afford it, stop by the caviar bar. If not, hey, any of the other food stands are interesting and yummy too I'm sure the rest of the store is amazing, but it's probaly a lot like Selfridges, Neiman Marcus (in the US) and any other dept store. read more

I have to give 4 stars because I cannot afford anything here, so I feel like my experience was kinda not as awesome. However, that's just because I don't have tons of money. This place is like an amusement park and I could spend hours looking at all the wonderful things I can't afford. The food halls are probably my favorite though and I didn't even eat anything. I just looked at the beautiful cakes and everything. I also wanted to go to the wine bar, but it was like 11am when I went down and it still had a few minutes before it opened. Maybe next time I go to London, I'll be bringing in enough money to actually purchase something besides stuff that says Harrods. read more

As a makeup artist of all of the things I forgot my most important item. My eyeliner! I was really glad to see a MAC makeup counter at Harrods and made my purchase there. Too bad that I have to pay full price because I have a cosmetology membership in the U.S and discounts really make a big difference. As a tourist, each floor is "OOoohhhH and AAAAaaH's", everything is eye candy. It can get overwhelming if you're not used to it and can get lost inside Harrods. This place is huge, they have a lift, escalator and staircase service. For each counter especially the bags and cosmetics sections, there is atleast 2-3 salesperson waiting to help you. Everything was prestine that you feel like you don't even want to touch the merchandise. We passed by their Food Hall section on the way to Laduree and was surprised to see that they have mini restaurants that you can eat at. Their japanese restaurant looks appetizing and their seafood section, YUM! We wanted to eat last minute there but they stopped serving at 9 PM coz the store was closing. Darn! Until we meet again.... read more

Definitely not the store for the average Joe. It's the Bergdorf Goodman of London or maybe a bit more. It's got high end luxury goods along with expensive food. I can see the luxury goods being expensive but the food is not worth it. I guess the only rain I would come here again would be me having too much money and Ned to spend some or have nothing to do but to come a look at the pretty sales ladies. Lol. £10 for 1 kg of Fuji Apples. ..lol...then again this IS London! read more

What more is there to say about Harrods? It is a fabulous department store that is must see while traveling throughout London. Definitely check out Harrods shop for some great gifts for those back home (and some for yourself). =) read more

See all

Enough reviews of this place to go around for me to not have any real impact here. We wanted to experience the famous Harrods during their after Christmas sale. Even bought some nice litle ceramic bowls for 0.50p each. We didn't cover much of the store, so we'll be back to visit the upper floors in the future. Good place to go on rainy days. I will say that there was a velvet covered Ferrari parked outside entrance 2(!) read more

How does what is essentially a department store selling mostly the same products as other department stores become a travel destination? How about be a one-off for starters. And being known for selling premium brands can't hurt either. A historic façade and carefully designed rooms and 'galleries' certainly make the experience of shopping there feel a bit different to the mall, as do the smells which waft invitingly from the plentifully and richly stocked Food Hall. How about an annual Boxing Day sale known for its beyond belief discounts - who wants to buy a TV for 1 penny? Me! but is it worth queuing for two days for the pleasure over a London Christmas? To some people yes. Is the Boxing Day Sale one of those things we should all do once? Probably. Harrods is a part of London's history. It had the world's first moving staircase - us modern people would call it an escalator - the pioneer travellers on it were given brandy at the top to stave off a potential shock or fear, sadly not a practice still practiced. Its walls also house two memorials to Princess Diana. If you want to shop like the royal family there is probably no store with more guilt and gold paint. The Egyptian escalators aren't the easiest to navigate but they're awfully opulent and the wood on each floor has an expensive gleam. As do the tiles in the Food Halls. A Harrods hamper or its branded or premium food products are probably the best things to walk away with pacted in the signature green and real gold. Their other departments have some unusual brands and some very desirable 'items' your materialistic tongue will loll over, but you'll probably pay more than you strictly need to. Best tip: the bakery - a delicious selection a pastries and fresh breads that almost anyone can afford. read more

People say Disneyland is the happiest place on Earth, but I think they haven't been to Harrods. At first glance, it appeared to be a typical department store. I opened the doors and i felt like i opened the gateways to heaven. As far as i can see stood rows and rows of stuff i can't afford. Upon further inspection, I found a food section...not just any food section, but specialty food of ALL types. Anything at Harrods definitely comes with a hefty price tag. I bought a few pieces of chocolate that had decorative rhinestones on them for 10-12 Euros each. Each piece was 1x2inches big! We decided to share a huge glass of chocolate ice cream, hazelnuts with all the trimmings for 28 Euros! Worth it though...On a side note, you can't eat purchased food there. You can eat at the specialty restaurants, but you can only eat ordered food. As for the clothing....goodness i thought I was walking in the backstage of runways. Great fashion for men, women, and little ones. There was one whole floor dedicate to just kids clothing, but again...VERY expensive. Dresses start at 100 Euros for toddlers. The decor is very glamorous and grand. You can help but feel like you're in dreamy shopper's wonderland! read more

So, you obviously can't go to London without going to Harrods. That's like not going to Buckingham Palace or the Tower of London. One of my friends living in London had forewarned me that everything in the store was opulent and crazy expensive. In one ear and out the other. I didn't care what she said, I was going to Harrods and when I say I, I mean we. We arrived at the store and as soon as we walked in my mouth literally dropped. Sure, I've been to Neiman Marcus, Bloomingdales and even Barney's but those all pale in comparison. Harrods screams wealth and luxury. I was determined to find something to buy just so I could get a Harrods shopping bag. Each department that we went through was even more luxurious than the one before. The bathrooms were even swanky and beautiful. After a few hours of perusing I came to the realization that I wasn't going to be leaving the store with anything except for what I came in with. I should've known seeing as how a group of women were dropped off in front of the door at the same time my friends were entering, in a Phantom Rolls Royce with white fur carpets on the floor, smelling of some beautiful exotic fragrances. Even though I didn't buy anything I'm still a fan because I feel blessed just to have been there. Not everyone can say that they've been to places like Harrods. The experience alone was worth 4 stars. read more

Freakin food orgy here! I got dates stuffed with pietachios and half dipped in chocolate. Please sir may I have some more? I hope I make it back for more goodies... read more