ABSOLUTELY THE BEST VET IN THE AREA--- WITHOUT ANY RESERVATIONS…read more Dr. Russell is fabulous, the staff is exceptional--we moved here 3 years ago-- started out using a local competitor on Cumberland Gap road-- very unhappy with their "we're here for the money not the animals" approach--but Dr. Russell was the BEST-- when we moved to Russell-- they saved our baby from a gastrointestinal infection-- and over a weekend Dr. Russell visited personally every day-- and gave us twice a day updates on her. Nothing but goodness here!

I've always liked taking our pets to Dr. Russell so much that we drive an extra 5 miles to get…read moretreatment for our pets.

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

From the owner: Embassy Veterinary Center is excited to announce the opening of our newest animal hospital in…read moreWestland, TN. Our state-of-the-art facility offers top-quality services for local dogs and cats, prioritizing their health and comfort. At Embassy Veterinary Centers, we ensure the best care for your pets with every visit to our new Tennessee location. Our 8,400-square-foot veterinary facility in Westland, TN, provides ample space for your pet to play and receive all the necessary services for a happy and healthy life.

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.

My dog adds some weight in the winter months when she's less active. She is rarely outside. Your…read morereasoning for not filling my dogs medicine because I want to keep her on a lower dose so she's not taking so much poison Is my decision. It's NEVER been an issue before. You charged me for a test and I was told it would be filled with her other meds. You did neither. You did refund me for the items you charged me for that were not done. However the heart worm test was done and paid for 2 months ago. Now when you're called out you make it look like my fault. The only one suffering is the poor dog!! Now she has to have blood drawn AGAIN because you choose to hold your mistakes against ME! I'm sorry people like Shannon should not be allowed to work around people or pets.

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!