I've been a member of Navy Federal Credit Union for 20 years or so. Every now and then, I run…read moreacross people whose service is so exceptional, I am compelled to write a review. I just left the NFCU located at 1240 East 9th St in Cleveland, Ohio (downtown) and I could not be more pleased with the service, professionalism, and care from Ms. Samantha and the Lead Manager there (I'm sorry I forgot her name). They always provide great service but today they went above and beyond that! You both are a credit to your establishment, and I would love that someone would recognize them both for their outstanding service and care! Thank you, ladies!

I have been with Navy Federal for a few years. I have…read moregotten great service, from NFCU when I call or walking in. I have been to different NFCU in different states. All of their personnel that I have spoken to were very attentive and polite. I feel like they value my questions and time as a member of NFCU. The only problem I have is that they do not have any banks close to me.

I have already filed a complaint with the BBB, and my previous negative review was reported and…read moredeleted by Yelp. My lender sold my mortgage to CC Mortgage so I had no say in this lender being my mortgage provider, just throwing that out there. 1. When my loan was transferred they took WEEKS to setup my account so I can pay my mortgage. Yes, there's a "black out period" where I can't be charged a late fee due to the lender dragging their feet, but as someone who is always on top of their bills, this "we're slow, but hey, don't worry about it" business approach is really lazy and sloppy. We're in 2026, it should never take this long to set up an account for a mortgage transfer. My mortgage was bought and sold a ton of times and never have I experienced this level of ineptitude. I called repeatedly asking for help in getting my loan number or any info. I kept being told "they'll take my number and call me back." They NEVER did. They also took forever in sending any sort of "hey, welcome to CC mortgage, here's your loan info" letter. It came weeks after my mortgage was already due. 2. I got a tax bill from the county who I assume sent a copy to the old lender. I kept calling CC Mortgage to just simply ask if they received the tax bill also because there's huge penalties if the bill isn't paid on time. I escrow my taxes btw. I called daily, same circus of "we will call you back" (but never will). I expressed my concern over not talking to anyone that can help. It's just always their "corporate secretary" who also says "she can't transfer me to the right dept due to the number of calls". Well, they're not even GETTING calls because I tried that and I always get the secretary. I got so frustrated I started calling multiple Austin and surrounding city CC Mortgage branches just to see if they can look at my account. They can't. They just give you more numbers to try and an email (for anyone else that sees this review and has the same problem): Research.incoming@serving.crosscountrymortgage.com (Don't forgot all those dots in between words) I have no idea if that email is actually going to do something but now I'm here writing a rant of a review because I'm so mad I can't get anything resolved.

AVOID -- their customer service is abysmal. I have been trying to get them to correct an error on…read moremy account for months. Their customer 'support' approach is to give you one irrelevant form reply, then close out your case. Awful.

Amko was able to find us a mortgage rate so attractive that years later we still have real estate…read morefriends gushing about it. They made the process extremely simple for us and did all the work! I recommend Amko to any of my friends and family that are considering buying. On top of the great result they got us, the people working there are friendly, helpful, and good at what they do!

Incompetent company. No help. Misread paperwork, did nothing to correct their mistake. Tells you…read moreone thing for one date, then when that date comes nothing but "oh we need more time" and they give your another date