In my opinion, I would highly not recommend Allstate Home Insurance. I am a disabled U.S. Army…read moreVeteran and have been denied a claim for water damage twice from most recently an Ice Dam during this past winter storm in Jan. 26. My out of pocket expenses to stop the water from getting into my living room is at $20,000. Their motto of "Your In Good Hands with Allstate" is all B.S. Cancellation date soon to follow...

Sam has taken over from his Dad Karl's retirement to continue the great family business. I've been…read morea customer for years for my home and cars and never had a problem. They call me by name when I walk in the door. -Randy Glassburn

Excellent stewards of our home and auto. John Ward and the team do a great job! We have been using…read morethem for 5 years and they have helped during a recent accident. Top notch service.

We've had our business insurance with Pete Pappadakes from Vince Hrobat Insurance since we opened…read moreour business in 2013. Back in 2013 Pete spent a great deal of time educating us on the coverages we needed based on the type of business we purchased. He is always available for questions that come up. Recently, our 74" large format printer was damaged beyond repair by a piece of defective media. Once the determination was made that it could not be repaired we called Pete. We were not even sure if we had coverage that would take care of this damage. He took the time to personally come over to our studio to look over what had happened. Pete assured us that we should receive the full reimbursement cost for the printer. He followed us through the entire process from helping us with submitting the documentation, reaching out to the claims adjuster and ensuring our check was processed in a timely manner so that the impact on our business operations would be minimal. We would highly recommend the Vince Hrobat Insurance Agency and Pete Pappadakes to all business owners!!! It pays to have a good insurance agent! -Jeff & Lori Kolenich

Rob Decker is an outstanding independent insurance agent. He is always available to take customer's…read morecalls and if he doesn't know the answer to a question he'll find out and get back to you as quickly as possible. I couldn't be happier with the service that I'm getting at Total Insurance. Give them a try. I know you'll like them.

I've been a customer of Total Insurance Agency for a few years now and I've been more than…read moresatisfied with the professionalism and promptness provided by the Deckers. I had a Renter's policy when I moved back to OH and Rob helped me make the best choice for a plan that would fit my needs. I have had my car covered and just leased a new car this week. Rob has always been quick to return a call, usually available immediately. Being a first time home owner, he explained my options and coverage needs in detail. I have called Rob on many occasions and asked questions regarding policy coverage and he's always responded quickly and thoroughly. Through my car shopping experience, I would send Rob pics of VIN numbers and he would give me quotes within a couple of hours. I have had two accidents and Rob got me the best premium, much lower than all the other agencies I contacted. He provided me with the right coverage for a great price. Rob has more than exceeded my expectations and I would (and have) recommended him to my friends and family. I work in Corporate Retail Risk Services and have to admit I'm not easily impressed or even pleased with service or quality, but Rob more than meets my expectations. You can't go wrong with Total Insurance Agency!

I've used Thornburg Insurance Services for auto and home insurance for over 15 years now. Pat…read moreGreco, Heather, and the rest of the team are wonderful to work with. I'd recommend them for a few reasons but in a nutshell they are genuine people. I had a car totaled a couple years ago, fairly substantial loss. They stood by my side, assisting to make sure I was treated fairly. While they are an agent for the insurance company, I felt more like they were MY agent in making sure I received fair compensation. They sell multiple brands of insurance, so they can shop you for the lowest rate. Occasionally I get a quote from one of the 2-3 "big name" brands you see on TV all the time. It's usually higher than what I am paying. On the rare occasion it's slightly lower (VERY slightly), I remind myself WHY I have insurance in the first place, and when I think about how well I was treated during the loss, it becomes a no brainer to stay.

Hands down the best agents and customer service we've experienced! My whole family goes to them -…read morethey're the best! They shop around for the best coverage and rates for you. Now have better coverage at less cost than when we were with the Farm. Wish we would have changed sooner!

Awesome insurance company! They treat you like family and really work to get you the best coverage…read moreat the best price. It's really nice because they offer several companies so they can shop you around. With one call I found out what it costs in 5 different companies. Saves so much time. They have Erie, Grange, Safeco, Progressive and Met. If you need help they get back to you right away. I highly recommend calling them for a quote. I got auto, home, motorcycle and life insurance. They also have business insurance.

Rhonda Colvin here, I've been a very satisfied customer over 3 years. Mo & Cherrie gives…read moreoutstanding customer service! They are truly the best, when my previous insurer dropped out Cherie covered the payment for me til the next day! Classic! She's also very professional and makes sure you understand everything, love you guys!

Customer service they go out of the way to help you and are very polite and easy to work with I can…read moreappreciate the service not pushy

Caitlin just set us up with home, auto, and umbrella policies. She is great to work with and…read moredelivered solutions to our policy needs that our previous agent had failed to provide. I highly recommend working with Nate's team and Caitlin in particular.

I had absolutely no issue with Nate's office until I received a letter saying that my insurance had…read morebeen dropped, because I didn't respond to an inquiry about a possible driver exposure.(Apparently State Farm has a division which proactively tries to find people who may be driving your vehicles) the person they mentioned lives 1400 miles away and has never lived in this state. Normally this wouldn't be an issue, however I called Nate's office and they explained that State Farm should send a letter to the customer and the customer has to respond to the letter. I was livid and tried to call State Farm directly. I ended up being transferred to another local office and they were kind enough to explain that Nate should have contacted us to let us know, he had two weeks to do so and no one even bothered, no emails, no missed calls, nothing. I called one more random office before assuming this was the case as I had two different stories. I called a third office and they said that basically Nate's office completely dropped the ball on this. When I called to talk to Nate he was irate, yelling and refused to take responsibility. He is an absolute mess and if you value your coverage I would find someone who is matute enough to take accountability when they screw up, I was driving without insurance for 10 days before they even bothered to communicate. Again I never had a problem with him until this point and it had been 10 years or more so he seemed to be a great agent. If you want to know about a person's character, wait until they screw up and see how they react.

Beware! I had an appt to meet for 2025 taxes. No one there. No notice. Next day or so spoke with…read moreoffice, rescheduled, some personal issue on Stephen's part (with no notice to clients and/or staff). Since I was kind of stuck I tried again and met with Stephens. I submitted Rita and paid Rita. I paid IRS via voucher. Stephens was to submit IRS and Ohio taxes electronically. I am due a refund from Ohio. Weeks went by. No refund rec'd. Called office, answering person said "Oops, we forgot to call you we need..." I had submitted that info on their secure email but sent again. Called 5 weeks later and spoke with Stephen, the accountant, he confirmed it was actually sent in (call on5/5/26). Still no refund. CAlled Ohio tax agency, they confirmed they have received nothing. Calling Stephens tax office trying to get the confirmation number IRS and Ohio were submitted...no answer. Now I am trying to call IRS to see if the 1040 was ever submitted and this is my worst nightmare. I have never encountered this level of sloppiness ie misconduct.

We got our taxes prepared last year, and they were very thorough. They met with us in person to go…read moreover the filing and explained everything.