Zheng is hands down one of the top 3 sales associates I've ever encountered, and I won't hesitate to come back here to buy from her again. My boyfriend and I came in earlier today in search of a few t-shirts. Sometimes I feel like higher end stores would hesitate to help with such a request, but Zheng patiently helped us navigate around the store. She picked a few shirts for him, helped with sizing, and gave us her honest feedback. She was neither pushy nor aggressive. She was attentive to both his needs and mine, which I think says a lot bc SA often times ignore the +1. (It's not a big deal to me and I don't mind being ignored when I'm not buying something, but I thought it was worth including in this review.) Definitely would come back here again to shop, as long as it's with Zheng. :) can't say enough great things about her! read more

Never received merchandise no delivery proof still want to charge me I ordered merchandise from Harry Rosen and never received the package Harry Rosen customer care through Rim told me that FedEx marked the package as delivered but I checked my company my property and the surrounding area and nothing was received I also checked my company security cameras at the main entrance for the delivery time and there was no FedEx driver no delivery and no merchandise received I was told that someone with a name beginning with S signed for the package but I do not have anyone working at my company with that name and no authorized person signed for or received this package I asked Harry Rosen to provide photo proof of delivery the full name of the person who signed signature proof the exact delivery location and any driver notes Until proper proof is provided I cannot accept that the merchandise was delivered Very disappointing experience with Harry Rosen customer care and FedEx because I never received the merchandise and I am still being charged read more

Harry Rosen - Time of delivery as claimed, FedEx no person on the counter , nor in any of my 8 cameras , no name , no address . - Men's Clothing Near Me - Toronto, Ontario

I bought a men shirt from them. I wore only once for few hours, it caught some unusual marks, looks like the color got damaged. I took the shirt back to harry rosen yorkdale, they said they are going to send it to their dry cleaner. I received the shirt in same condition, nothing was fixed. I asked for refund but they denied and never replied back to my email. so disappointed as I spent $1100 and not its just waste. they are only nice when they want to sell you. never going back. read more

The middle-aged bald man on the main floor had an oddly passive-aggressive demeanour. When I asked for men's jeans, instead of simply directing me one floor down, he escorted me there, repeatedly mentioning 'jeans' over a dozen times. Then, he gave me an unsettling stare as he returned up the escalator. It was quite an unusual experience. read more

Do not order online. I paid extra fir following day service. It's now several days later with no package, nobody to inquire with, nobody returning calls. I should've looked at the reviews before placing my order as they are spit on regarding customer service.. i will never make another purchase from HR, and I definitely do not recommend this store to anyone looking to spend large amounts of money expecting high quality customer service.. I will now be calling my CC company to see what can be done from their side. read more

Attention given to me as customer by Harry Rosen is exceleent. Services are really nice, Highly recommended. Keep the spirits high.

This is where you take your boyfriend the first time he buys a suit. It's also where you sniff around for nice socks and ties for your dad for Christmas. They have good quality stuff, great sales and it's not pretentious like a boutique. It's the Man version of Holts, you just no that it's there, whatever you need. The staff is hit or miss. Truthfully, I find the women more helpful for men's wear. They are always better at eyeballing a size. read more

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I must say that the customer service and attention given to me by the Harry Rosen staff has been the absolute best! They really go the extra step to make sure your shopping experience is the best one, I normally find shopping to be a task and a chore, however, at this place it is actually quite pleasant. My personal sales person made me a coffee while I waited as he got some items for me to look at and brought me water as we were walking all over the store. I felt well taken care of and in good hands, plus he talk as if he were a tailor so knowledgeable on fabrics, styles, and of course fashion. I have not enjoyed being in a store as much as this; I have now made this my official clothing store option for formal and semi-casual wear. read more

Harry Rosen - Men's Clothing Near Me - Toronto, Ontario

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I like the collection here better than the Eaton Centre counterpart. If you know what you want or know what styles fit you then this place has a larger collection and is a great place to shop. If you have no clue about style and fit then you want someone from the Eaton Centre to assist you as the service there is way better than here. SUIT UP!!! read more

Company has no sense of customer service. Have been a Harry Rosen customer for long time, but cannot take this any more. Firstly customer service in stores is very poor. Staff see's you and ignores you, this is the reason I stop visiting Harry Rosen stores and started buying online. Online is the worst, firstly you place orders no email confirmations, secondly no one picks up your phone when you call customer service. This is pathetic. I have seen cheap clothing stores and have excellent service, very welcoming. Company need to work very hard on this part to keep customers. read more

Yes, this place is expensive. But you get great quality. For everything I bought there, I felt that I got my money's worth. The sales people are great and knowledgeable, and they work hard to find something that suits you... no pun intended. There's a large selection of options to try. In a world where money is not an object, this place if 5 stars all the way. P.S. See my review for Tom's Place for a reference to Harry Rosen. read more

I hate giving 1-stars, but the associate we ran into almost bullied us into making a purchase. We declined his help. We came in to buy the things we were looking for without his help and rang in the items. He quickly came over and gave the cashier his name for the commission. It left a very bad taste in our mouths. read more

UPDATE: After the company's Business Manager answered my review, I did write to their customer care email address as suggested, only to be told that they couldn't do anything to make the situation right. I'm immensely disappointed that their reputation for customer satisfaction excellence is unfounded as I have had much better shopping experiences from companies that don't brand themselves as a luxury experience. I will make my future retail decisions accordingly. ------- I have been bitterly disappointed by my online shopping experience with Harry Rosen in this pandemic. I received an order that didn't meet my expectations, and the customer service representative has been unhelpful in coming to a resolution by strictly applying a return policy that is not reflective of the practices of companies that truly care about their client's experience and satisfaction. I'm sorry to say I won't be shopping with you again. read more

I am totally impressed by the customer service given to me recently at the Bloor Street location. I purchased a custom made suit for a special event that was plagued with fabric, delivery, communications problems. Once the issues were identified , I received extraordinary service and was more than satisfied with the outcome. It was truly a VIP experience that one might expect from a high end retailer like Harry Rosen. Top marks definitely go to Nicholas and Pat. It was a great pleasure meeting and dealing with them. Thank you very much! read more

We have had outstanding service from Richard Hitelman. He helped our 17-year old son buy his first suit. He related very well to us as customers, quickly understood what we were looking for, and ensured that we found the right products for our needs. read more

My boyfriend was looking for a new Sport Jacket and it pays to begin looking in the most high end place to compare quality and price for later. Harry Rosen had a big sale on, so we thought we'd pop in and check out their selection because of ten times you can find something great on sale. As soon as we arrived, an old school salesman swooped in on my boyfriend, completely ignoring that I was there. STRIKE ONE, buddy. When a man brings his lady shopping, it's because he wants her final approval on all items before purchasing to ensure that he has not been talked into buying a clown suit. The trick of the sale (in case any of you dinosaurs are reading this), it to sell to the woman-- NOT the man. Ultimately, the woman is making the final decision here. I went to do some investigating on my own of things in my boyfriend's size and price range because I suspected he wouldn't show us these. When I returned with a few jackets for him to try, the salesman was very rude and started belittling the quality of the ones I had found and making stupid gender biased comments that may have flown with the clientele back in the Mad Men era, but that I found to be tasteless and rude. He also made the assumption that we were married without doing a quick check for wedding rings. STRIKE TWO! Ask your clients personal questions so that you don't look like an ass later and know that you're not only selling a suit- you're selling yourself. If the client (me in this case) doesn't like you, she will take her man and her business elsewhere. I figured I'd let Gramps jump through some more hoops before I cut him loose. He continued to put jackets on my boyfriend that were not only way overpriced, but blatantly ugly. My boyfriend would ask "what do you think?" and I would tell him that it looked dated and didn't suit his personality. Because I'm not letting him be talked into purchasing a Gabe Kotter elbow patch coat that still costs $4K. To which the Fossil would reply to my boyfriend, as though I wasn't present, something to the effect of me being too frugal and having no fashion sense. Frugal-- yes-- my boyfriend works from home and won't be wearing this jacket much. He wants something of good quality, but a fair price to match. They did have things like this in stock, but he avoided showing them to us. STRIKE THREE, you geriatric slime. We are leaving. These old men really need to get with the times and understand that you're not going to make many quick sales in this economy. Don't be a dick. Or just retire. read more

I've been a loyal Harry Rosen customer as long as I've worn suits to work. i still have the first two that I bought there; a pair of beautiful wool suits with a hint of cashmere, in lawyerly navy and grey. I bought them during Harry's semi-annual made-to-measure event, and have come back most years since. Harry's Bloor street store is the company's flagship. Following extensive renovations, it's five stories of menswear, everything from jeans to formalweat, plus shoes and accessories. The basement houses the most casual parts of the collection, including a wall of $300 jeans. I hope to buy a pair of $300 jeans one day, but question-if I'm in good enough shape to fit into these skinny-legged contraptions, wouldn't I look just as good in a less expensive pair? The main floor is mostly casual wear; the upper floors house the designer goods and my favourite-the made to measure section. For variety and luxury, there's no better store in the city. I partifularly love the Tom Ford boutique, even though the fact that I have shoulders (and rent payments to make) would seem to disqualify me from ever owning one of his suits. It's fun window shopping in any case. Yet, as great as the goods are, I'm no fan of the service. Harry prides himself on the care shown to customers by his staff. My experience at the Eaton Centre bears this out. The Bloor crew are a different breed. My first experience with Harry Rosen was profoundly negative. It took place here, where as an admittedly shabby-chic undergrad, I was fobbed off on some sleazy slickster salesman and pointed dismissively to the "short suits in big sizes". I am neither short nor that big. Sadly, this store has done little to redeem itself since then. Staff are too pushy for comfort, and will try to boost your ego by telling you that clothing fits even when it's uncomfortable; cajoling you up a size or down two, in order to suit their stock. They're happy to order merchandise on spec, subject to a pretty hefty deposit. I'd rather stick to my guy at the Eaton Centre. He knows what I like, and understands that shopping is not an adversarial process. read more

I'm a menswear shopper but i rarely buy at Harry Rosen because they have such banal selection and poor service. Don't count on them to carry the latest designs or new brands as they are more followers than trend leaders. on several occassions, sales person gives poor advice on fit of clothes just to make the sales. In reality they know little of menswear or don't care as long as they get a sale from u. you need to know what suits you and stand firm when you are there. read more

Rosen may claim to be all about the customer, but they fell off the wagon a long time ago. Sales, sales, sales is what they are all about. I know, I know, EVERYWHERE is about sales, it's a fact. The difference here is that it's so obvious, it's repulsive and makes me not want to buy anything. I can't tell you how many times I've tried something on that isn't my size, or looked terrible, and I'm told it fits fine. The sales people cannot be trusted to tell you if you look good or bad in something. If you don't know how to shop for men's wear BRING A FRIEND. Bring someone who knows a little or at least someone who can give you an honest eye-ball of what looks good. If you are a clothing connoisseur then shopping here is a nightmare. It's constantly in your face that these are trained sales professionals and not experts in men's clothing. I purchased pants and they hemmed to the bottom of my shoes, it looked like I was standing in a puddle. Since they don't use a trailer for off the shelf items you need to give VERY VERY specific instructions to the sales people. The prices at Rosen are also outragous, but sometimes I think I'm the only one who knows this because I shop so frequently in the States that I actually see how insanely marked up they are. I have no problem paying good money for clothing, but I'd say retail vs. retail Rosen is about 25% more expensive AT LEAST on any given item compared to Saks or Nieman's. One saving grace is the Tom Ford shop on Bloor which is always a TON of fun to go through and look. However, Tom Ford is the Queen of mark-up, so get him in bed with the Canadian King of mark-up and you have one happy couple!! Tom Ford is right at home in Rosen. Plent of people in Toronto $5,000 to throw at a suit that was made in the same factory as a $2,000 suit sold elsewhere in the store. While Tom Ford is indeed a unique cut and does have a tell-tale style, it's not worth $3,000 extra. If you are going to blow money on TF, at least go to the states and do it right, at least you can say you weren't TOTALLY ripped off. Sales at Holts are also always better by about 10%. Stick to Holt's if you can't get out of Toronto. Otherwise head south to Saks or Niemans!! read more

Never purchase from Harry Rosen on line. I have been waiting for 8 days and my order has not arrived. I've been trying to reach someone in customer service. Of course no one answers. Great deal. They have my money and my clothes. read more

Harry Rosen has stopped giving service. If you try to contact by phone or email you will get a message that they will reply in 7 days as they are very busy. Their email system sent a repeat span message to my email on a return 1500 times before I found a way to stop it. Got a message 7 days later after I contacted them several times by phone and email that they knew about it but at the time they were not reachable to help their customers. Not the type of service you expect from a store that in the past used to be about service. read more

Harry Rosen. Great store When you want to buy. You get all the help you need. When you come for alterations its a different story. They spouse to have life time alteration but when you get there they are only willing to take .25 of an inch and no more. If you were to buy it they will do ANY alteration. They suggests I buy another coat. $2000.00 is nothing to them. read more

When you shop at Harry Rosen, you are ultimately paying for the service and the privilege of getting first dibs on the new arrivals. If you don't care for any of that, then you can always make a trip to the Harry Rosen Outlet Store in Mississauga and hope to find something nice at a discount. Let's face it: not everybody is a Harry Rosen customer and I don't mean that in a condescending way. You have to ask yourself: are you the type of person that needs some sartorial advice? Do you see the need to have your suits altered or repaired more than once or twice during the lifetime of the suit at no cost, which is not entirely true because the cost is built into the price tag? Does being flattered by a sales person make you feel good about yourself and your purchase, and is that important to you? If so, then a store like Harry Rosen is for you. If, however, you don't care for advice or a relationship with the store and just want to buy a suit, then you are not Harry Rosen's ideal customer but they're more than happy to earn your business. I purchased a suit at this Harry Rosen store a few years ago and my experience was not the greatest. I had a bad experience with the made-to-measure department. I'm a young guy and I was hoping to get a slim suit but what I ended up getting was a classic cut suit, which is something that my dad would wear. I had wrongfully assumed that the template was a slim cut and I wasn't asked for my preference during the sales process. The salesman clearly didn't take the time to understand my needs and wants. Fortunately, Harry Rosen was willing to let me do an exchange and I ended up getting a ready-to-wear Hugo Boss suit instead, which doesn't fit me perfectly but it looks a lot better than what the made-to-measure salesman sold me. Personally, I don't bother buying suits at Harry Rosen. Harry Rosen is now my go-to place for accessories--when they're on sale. In fact, I don't buy my suits in Toronto period. I've recently started travelling and now I buy all my suits in Hong Kong or Shanghai--all custom-made for a fraction of the cost at Harry Rosen. Some will claim that the suits made in Asia are inferior, but it depends on where you shop. Do your homework. Regardless, if you ask anybody, custom made trumps ready-to-wear any day. I'm giving Harry Rosen three stars in spite of my lacklustre experience with their service because the store is one of the better sources of information in Toronto on all things sartorial. Think of it as a learning centre and you'll get a lot of value without having to spend a cent. Check out the displays and the complimentary "Harry" magazines and the salesmen who follow you around the store like a hawk. Once you learn how to dress, the next step is to learn where to shop. read more

It is hard to find a department store purely for Men that have a few floors in Toronto. It is located in Yorkville famous shopping district. There is overcoat, shirt, and sweater in the basement. On the ground floor is the shoe department. Up the floor have all kinds of nice dress suits. On the top floor it is for custom tailor suit and tuxedo. As each floor is large and so many floors, you can find suit, tie and shirt everywhere. There are many brand names and good quality clothing. The salespersons are not pushy and some time cannot be found. I have to ask for help before they call on walkie talkie to have a few sales coming to the department. The size does not fit me. After the inventory is checked, there is no more available in Toronto. There can be options that the cloth can be called in Toronto. Stores are called across Canada and finally Calgary and Vancouver are the only 2 places that the cloth is available. So both of them are called in. I pay a 50% deposit and 3 days later they will arrive for me to try on. If they do not fit, I can have my full refund. What a bravo service! If you are looking for formal wear, there are lots of choices there. Prepare to spend quite some time going from floor to floor. If you want any bargain, wait for the discount promotion. Otherwise, it may be expensive if you don't know the market price. I agree with some of the reviews that the salespersons there are indeed very sales oriented. Whether you put on something fit or not that fit, they will always say it is beautiful cloth with perfect fit. Compared to other brand name stores on Bloor, their professionalism on cloths needs to be improved read more

Went with my family to Eaton center and just wanted to have a look around in the store. I tried some suites and the sales associate (they are called clothing advisors and there is a reason for that) was fast with bringing the right staff right away. In order to get the right feeling for the suit he also brought a dress shirt, belt and shoes. I ended up taking all since they were comfortable and exactly my taste. I also bought some more dress pants from my preferred german designer label. The sales person was knowledgable and definitely knew when to back up to give me some time to talk to my wife. You definitely pay the premium with HR but the service, knowledge and friendliness and their "lifelong" free alteration service is definitely worth the money. I am satisfied and already returned for some other clothes and was never disappointed. read more

customercare does not respond at all. I have left so many emails and have yet to get a reply.

I believe his name is Adam in the Tom Ford fragrance section. He is a delight to work with and I would have him be my personal shopper except for the fact that he doesn't seem to leave that section very often. Thankfully I love Tom Ford fragrances so he is my go-to guy. I guess my continued business with him relies on Mr. Ford continuing to expand on his fragrance offerings. Check out the Tom Ford section on the upper floors; beautiful product and a wonderful shopping experience. I will return when I'm in the downtown core. read more

outstanding customer service. I know you pay more buying it from there, but honestly; u get what you pay for... I bought a parajumper jacket that was $1135 for $850 and I checked their website 2-2 weeks later and it was discounted an additional 20%. I called in and they actually honored the discount and refunded me 20%! who does that these days?! I have spent a lot of money with them, but they deserve every penny. and I love how someone picks up the phone on the first ringer when u call the customer service. keep up the good work Harry Rosen read more

The collection is always good. Absolutely dislike walking into this place. The sales staff swoop down on you so fast when they smell a sale but my very well ignore you if they sense you are not buying. The few females they have serving always look over processed to the point of offensive and try to flirt. They don't give you good advice, they just want to close the sale and you can feel it. Now when I go in, I'm rude so they will leave me alone, I shop for ideas, then I track them down at other stores and buy else where. They do have an excellent return policy (the best around) that I have taken advantage of. Too bad, it has potential. read more

I see that there are plenty of mediocre or negative reviews here, and while I am sure they are valid I have to say that they do not reflect my experience at all. I am 21 years old and was buying a higher end suit for the first time. I was looking to spend around 1000- 1300 dollars. I accidentally went up to the third floor and was greeted warmly by the sales associate Bobby. He kindly inquired as to what I was looking for and told me that the suits on that floor were out of my price range (the third floor has the most expensive suits like Tom Ford). rather than simply send me to the basement, he led me there and proceeded to show me a number of suits from Z Zegna. He was never pushy and never pressured me, and his observations were always honest "No that doesn't fit, that doesn't really go with that I'll find you something else, this fits well and the fabric is nice etc... I ended up deciding on the first suit he showed me, a navy suit with a subtle houndstooth pattern, he made the marks for alterations, though very few were needed, and he tried to catch the tailor in house before he (the tailor) left. Unfortunately the tailor had just gone home (It was about 8 o clock pm so that's understandable), so he said they would keep the suit there and do the alterations when the tailor was next in which I was fine with. Bobby politely asked if i was looking for a shirt was well, which I was. He knew I was looking for a slim fit before I even mentioned it. He asked me what my neck size was, I answered "14 and a half." He held out his hand for a shake and said "My condolences" very humorously. I was glad to know that at least one other person knows how hard it is to find 14.5 size shirts in most stores. (The other place I've managed to find them regularly is in the Eaton centre Bay in the Strellson section where the service is also excellent) He went through about five shirts that went with the suit and we decided on a really nice modern looking Hugo Boss windowpane check shirt that went with a beautiful Armani tie. He also asked if I was interested in a pocket square and I said yes, and we went through a few and he gave his opinion, and I agreed settling on an interesting floral print that I might not have picked out myself. The whole process was comfortable, quick and efficient as well as professional and courteous. My only complaint is that the cashier was a bit dour. At the end as I left, Bobby told me that they would contact me by phone and email when the suit was ready and that I could pick it up at any time, though he recommended a time when he was there so that any last minute things could be addressed if necessary. He shook my hand, wished me a good night and I was off. I was treated very well, and I would definitely return. So if anyone is interested, ask for Bobby, he's there on Fridays, and he has a great eye for fashion and is hilarious. I hope that the poor experiences of others were merely one offs, as I had an excellent first experience in high end menswear. I hope this helps anyone having doubts about Harry Rosen. read more

5 stars to Ashley,she made the last minute shopping seamless. This location has the best collection & staff that helps you without stalking you. read more

Let me tell you, I fell in love with Harry Rosen store at first sight but quickly hated its service and style of people that work there. I have been to 3 different stores in GTA and purchased from all 3. All shared same service style that I hate. Fake smiles and fake service. Sales people that dance in front of you and touch you after you make a purchase. The list goes on. At first, I thought it was just one store, but then I tried a different store, then another one and I realized there is pattern with how sales people treat "richy rich" in terms of service and interaction. Not pleasant at all. I also noticed same style of service when I purchased my somewhat expensive car at a dealership. My last purchase from Harry Rosen, ~2200$ jacket, I was 9mm away from returning the jacket right then and there because the sales person started literarly dancing and jumping around. My gf and I were really embarrassed by his act. If you think it's just Harry Rosen, or the car dealership, you're wrong, same silly behaviour happened at Vistek this weekend after I purchased some gear for my camera. I stopped going to Harry Rosen. I now ask sales person that approache me whether their job is commission based. If they answer yes, I tell them I'm just browsing and I help myself. When the cashier says who helped you, I reply "you". My shopping style has changed and I read reviews and purchase from online. read more

Daily GEMS. - Last night I attended a stellar performance by Dallas Green at this location of Harry Rosen. The reason we went is because of a "Customer Appreciation" invitation having bought a suit form them. I was very impressed with the lower floor where they feature a line of name brand street clothes made by Hugo Boss and others with a very well decorated / designed layout with a rock and roll and high class combination feel. read more

Your typical standard, classy mens store that's been a Toronto icon for eons. Service is pretty attentive and the prices are OK although I went there looking for shoes for my size 13 and they just don't do that. So I guess if you're big and tall, look somewhere else. read more

I'm a twenty something male and had a lot of trouble getting someone to assist me in purchasing a pair of dress shoes. I was with my fiancee and we waited ten minutes in the shoe section. There appeared to be one shoe salesperson working with only one other customer present. My fiancee finally stepped in front the shoe salesmens path and asked for help with the shoes. The shoe salesmen said he would find someone. The person who ended up helping with the shoes was knowledgeable and pleasant. I originally wanted shoes in the 300-400 range but their selection was limited. I ended up buying a $600 pair of shoes that I am happy with but I feel I could have spent less and gotten better service elsewhere. read more

Men's glove collection was better than Holt Renfrew. The staff was very helpful in finding what I needed, or any alternatives. Tailoring was great too! read more

Went there yesterday. The sales person gave exclusive attention . Had a good experience

Great store, every man`s dream. Easy to find what you want and very easy to want everything. Have been shopping at the Yorkdale for a few years now and although it does depend on the associate, the sales team are amazing. Excellent customer service and superb product knowledge. I always end up getting more than what I was looking for so they can clearly sell. Their Bloor Street location on the other hand I despise. The associates there are snobs who prefer to stand around chatting about their designer shoes than actually assisting customers. Would definitely recommend their Yorkdale location which has a great Boss Collection. read more

Today I had the worst customer service in a store that you would think I shouldn't. It was Prada on Bloor. I don't have a lot of money but I do like nice things and when I feel like splurging I do. I bought a wallet from Prada over five years ago and it wore well. So well in fact that after five years I didn't even hesitate and went back to Prada for my replacement. The wallet I purchased not even a year ago starting fraying. When I went back to the store they had the audacity to tell me its "wear and tear" because of the credit cards and there was nothing they could do. They didn't even try to do anything to fix the problem and made me feel like a nobody. Needless to say I left feeling horrible and angry. Harry Rosen would never have treated me in this manner. In fact I remember one time I shrunk a shirt I bought at Harry Rosen and returned it. They took the return no questions asked and I spent some more money in the store. Thanks so much Harry Rosen for your outstanding customer service!!!! My suggestion to all is never shop at Prada Toronto. Go to Harry Rosen instead! read more

It's a harsh rating, but service at this flagship store truly blows. I feel like the sales staff are trained to tell you that you look good/flawless no matter what. It's all about the commission here and you can smell it from a mile away. read more