Additionally, no one performed a walk-through with me. I specifically requested an in-person…read moremove-out inspection and was denied that opportunity.
I turned in my keys on June 18, 2026. That same day, I thoroughly cleaned every inch of the apartment before surrendering possession. I was told that the final inspection would instead be completed after my official move-out date. Fine.
Then, on July 9, 2026, I finally received my move-out charges--and I was shocked by what I saw.
I was charged:
* $15 to clean the kitchen sink
* $15 to clean the bathroom sink
* $20 to clean the tub/shower
* $15 to clean the toilet
* $25 to clean the refrigerator/freezer
* $65 for carpet cleaning
* $243.35 for painting
On top of that, my ledger showed a $611.80 "Final Rent Balance Due," despite the fact that I had already paid my June rent on June 1.
I immediately challenged the charges. I had extensively documented the condition of the apartment, so I provided the property manager, Melissa, with photographs of every room at move-out, along with photographs showing the condition of the apartment when I originally moved in.
After reviewing my photos, Melissa agreed that the apartment looked better when I moved out than it did when I moved in.
Eventually, after a tremendous amount of back-and-forth, I was told the disputed move-out charges would be reversed. The ledger ultimately did show reversals for the bathroom sink, tub/shower, toilet, painting, refrigerator/freezer, and carpet-cleaning charges.
What should have been a straightforward correction became an unbelievably confusing and drawn-out process.
Throughout this dispute, I repeatedly requested documentation explaining why these charges had been assessed in the first place. I wasn't asking for another list of charges--I wanted the actual inspection documentation showing what the person who inspected my apartment observed and why each charge was considered necessary.
That documentation was never provided to me.
One explanation I did receive was particularly frustrating: Melissa told me that the $25 refrigerator/freezer cleaning charge was assessed because the inspector found a single hair in the freezer.
A single hair.
Yet despite requesting the actual inspection paperwork supporting these charges, I was never provided with a completed inspection document explaining the condition of the unit or the basis for each fee.
The $611.80 "Final Rent Balance Due" was equally confusing. I paid my June rent on June 1, yet this amount appeared on my final ledger, and I could not get a clear explanation for why I supposedly owed it. Even the manager seemed unable to explain where the charge came from.
This has now been going on for weeks.
It is August 10, 2026, as I sit here updating what was once a positive review of this property. I have received a refund check for only a portion of the money owed to me. I still have not received the full amount, and I am still having to contact the property trying to get clear answers about my own money.
That brings me back to what may be the single most frustrating issue with this property: communication.
Calling the office is nearly impossible. Calls are constantly routed through BRI, the virtual assistant, which becomes maddening when you're dealing with a complicated financial dispute and simply need to speak to an actual person.
After weeks of struggling with this system, I was finally--and seemingly almost accidentally--made aware that there is a cell phone number that bypasses the automated system and provides much easier access to an actual human being. I cannot understand why this option was never provided to me earlier, especially when the office was well aware of how much difficulty I was having trying to communicate with someone about my move-out and refund.
Unfortunately, even when you finally reach a human being, getting someone on the phone doesn't necessarily mean you'll get an answer.
That has been the recurring theme of my experience here: no one seems to take ownership of an issue from beginning to end. You call, email, visit the office, explain the situation again, provide documentation again, and then wait. You're told someone will look into it, someone else handles it, it has been forwarded, or someone will get back to you.
Then you start over.
For something as basic as closing out an apartment lease, receiving an accurate final ledger, and getting the money owed back to me, this process has required an unreasonable amount of my time and effort.
