I recently moved in and I was helped by Ruth. She made the whole application process smooth. She…read moreshowed me around the property and the amenities are amazing. Also maintenance is on top of everything. Highly recommend moving into Heritage Plaza if you love downtown San Antonio!

Wish i could have waited until the very end of my lease which is up in August. However, it seems…read morethat renewing your lease is far more important that relaying updates or even a response back to a work order regarding MOLD! I am a current renter who placed a work order in on Saturday June 13th. It has been a little over a week(today is June 23) and it took me going to the front office to get an update (on June 22) on what the solution was going to be about the MOLD i found in my AC vent... in MY BEDROOM. I am 8.5 months pregnant, and up until the last week i enjoyed my time at these apartments. The location was convenient, staff was friendly, maintenance was Always respectful and polite. But since this new management team has taken over, this place does not feel like a home. Work orders typically had a turnaround time of 24-48 hrs. So this makes no sense to me. When i went to the front desk, i asked about an update for my work order, i was informed "we have had to let several people go so we are running with two maintenance men at the moment". Which, fine! But the explanation on why my apartment hasn't been checked was what got me. I was told "i printed out all the work orders and they are aware of them all and are working through them as best as they can, if they are not in your unit by today, they will be there sometime in the morning. It is currently 1:32pm and yet NOT ONE person has been in my unit. Oh but let me not forget to inform them if I will be renewing my lease! I have received a total of 6 texts, 11 emails (from June 4-June 22) about renewing my lease and not one text/email with an update on my work order. I informed the front desk woman that i was not renewing (the mold definitely played a part in my decision) and turned in my form right then and there. Any consideration of renewing left when lease renewal took precedence over health. Hopefully this gets their attention, because this is definitely a management issue and not a maintenance issue. Their lack of staffing should not risk the health of renters and management needs to prioritize the work orders and not just hand off to maintenance and let them figure it out. ***UPDATE*** Since Beatriz is based out of Austin and has clearly no professional experience when it comes to accountability, let me add an update. The cleaners mentioned showed up the next day. Thank goodness! In their professional opinion they mentioned, yes, that the AC setting should be set to "auto" not "on". This is my second lease here, and i moved to this unit to upgrade from the smaller one i was in. NOT ONCE DID anyone mention this to me, nor have i experienced this in any apartment I've called home., BUT also poor design. They mentioned how the layout for the vent in the shower/restroom pushed the air to the bedroom causing poor ventilation and being a big part of the mold issue. So it was a combination of both things. Now had the ac setting been mentioned, i would have gladly taken accountability. Clearly something you do not know anything about. My review was more so to draw attention to the facts... it took me writing this review to get a response and/or action 7 BUSINESS DAYS LATER. It was the lack of urgency and accountability in action and response that was more of concern, second to the initial work order, MOLD. Beatriz, a more respectful response would have been to leave a number and have me contact you to get my side. A review CLEARLY does not allow enough space to give ALL details. Your lack of knowledge and information regarding this situation is clear. Had you attempted to reach out to speak to me this could have been taken care of with the office here. But because you chose the right one, i didn't have time to make this edit, but i MADE time. It is now public. This is only one of the many concerns and issues that happen here. This complex is not a place to call home anymore. There has been SEVERAL vehicle break-ins, all within the same day or days apart. Vandalism to vehicles(caused by hit and runs). Elevators constantly being broken down and taking days to repair so if you live on the first floor but have to park all the way up because there's no open spots on the lower levels, the stairs is the way to go.(good luck if you're on the 6th floor parking). Break-ins to storage units. I've had my street access door almost broken(or entry attempts) several times. As well as things stolen off my porch (like my shoes). I could go on. But public do what you will with this info.

I just want to share my experience with the staff at Vickery Grove (McKenna & Keater) They made it…read morevery easy and satisfying with our home search. They were more than helpful and beyond friendly! The complex was super clean and looked better in person than in pictures! That is a very big plus when you're looking for a perfect home. They made me feel like family and treated me with the upmost respect, and they have been consistent with smiles on their faces every time I've been there I can't think them enough for what they have done and continue to do! I highly recommend Vickery Grove To anyone who's looking for the perfect home and a great friendly staff!

My wife I needed a home for a year in San Antonio and this community is perfect for what we needed…read more The location is great, the house we rented is good sized and clean. The staff were easy to work with and very helpful.

This is a very nice complex. Christine is the best. She has been in touch with me since touring the…read moreplace to let me know what's available and when. Unfortunately, the timing has not been in our favor. If you have time to wait for an apartment this is the place to be. Check out their pool!!!!

update after move out…read more.. reasons why my rating significantly dropped: 1) ROACHES!!!!!!! we got our apartment sprayed at LEAST 6 times with 1 supposed "bombing" and the roaches never left. our dishwasher was completely unusable due to the tons of roaches that made a home inside it. not to mention roaches in the STOVETOP and in kitchen appliances!!! no matter how much we cleaned and got sprayed they never went away. we actually weren't given our full deposit back due to the state of the dishwasher (which was never used by us) 2) lack of security!!! had my car broken into (like many others) and all they asked for was an apartment number at the front desk. filed a police claim and nothing happened. apparently this was an ongoing issue that had happened multiple times before. also the fact that we were told our entrance gate code would change every few months and remained the same for the entire time we lived there. 3) trash pickup. our trash can was constantly not being picked up, and we received letters saying it was too heavy (which it hardly was) or torn into (mice/cats would get into it when we would place it out). it was very annoying!!! overall, it was an okay living situation. i wouldn't live here just for the roaches alone. you decide!!!

Office and maintenance team are so friendly! A great proeprty to call home with the best people in…read morecharge!

Living here has truly been a blessing! The office staff is always kind and welcoming, and…read moremaintenance goes above and beyond to take care of any issues quickly. The units are well-maintained, and the entire property feels clean, cared for, it is home. You can tell they genuinely care about the residents and the community!

I only had a 6 month lease and relocated out of the area. I loved living here and would 100% live…read morehere again if I ever moved back. This apartment had the smoothest moving out experience ever, in addition to the support while living there. For reference, I was in building 2, right across from the pool. Also, the pool was my favorite.

Orlando and Jenn hosted a dinner for the residents on 12/19. Food and fellowship was outstanding!…read moreThe previous get-to-know you was also great! The first time meeting the new Manager, Orlando. Very good meeting time! Thank you for thinking about the residents and making sure we are in touch with whose in charge. As well as caring about our concerns.

Unfortunately, my experience living here has steadily declined. There have been ongoing maintenance…read moreand structural concerns, including doors not locking properly, plumbing issues, broken security gates, and repairs that often felt temporary instead of properly resolved. Safety has also been a concern, with vehicle break-ins, lack of cameras, and unmanaged pet issues around the property. The property itself has noticeably deteriorated over time, while communication from management often feels dismissive rather than solution-oriented. Residents should also be aware that monthly costs can increase significantly due to added fees beyond base rent. I also want to note that management may publicly dispute concerns raised in reviews. However, I have documented proof of the issues I experienced, including photos, maintenance requests, and written communication. I stand by my review and am simply sharing my honest experience for future tenants.

Move in these apartments at your own risk. I lived there approximately 6 months. Every day…read moresomething fell off of the apartments; whether it was the patio doors. The big glass mirror upstairs in the bathroom, or something. My AC Leaked for weeks with me using a bucket to catch the dripping water; which contracted water bugs before maintance came out to try and fix it. The property manager name is Sara, and she is the biggest liar and the fakest person there is. If the meaning 2 faced was a person she would be it. She might have a okay looking face but her character is trash. The management with these apartments is not a good look for this complex.

I have lived at this location now for five years. So lets break it down:…read more Pros: 1. Spacious apartments especially for downtown. 2. Great pool and patio area that really does shut down at 10pm. 3. The staff is super nice. 4. Parking has not been an issue. 5. They partner with a local housekeeping service which is convenient. Cons: 1. You can definitely hear your upstairs neighbor. 2. The exercise rooms are limited in size and equipment. 3. Cats! Cats! And more cats! The residents like to feed them. The hallways can smell like a liter box at times. 4. The package situation has become difficult with the new owners lack of digital presense.

I've had a really good experience living at The Brackenridge Apartments. The property is well…read moremaintained and the location is honestly hard to beat. It's close to everything around the area but still feels quiet and comfortable when you're home. What really stands out though is the management team. They are friendly, professional, and actually care about the residents. Anytime I've had a question or needed help, they've been quick to respond and make sure things get taken care of. Maintenance is also very responsive and does a great job keeping the community in great shape. Overall it's been a great place to live. If you're looking for a clean, well managed community with a team that truly cares about the residents, I'd definitely recommend The Brackenridge

I have made about 7 calls to the office in the past 3 months and not one of them was answered.read more

I'm actually the first tenant that moved in at Mesa west apartment when it was built. I stay at the…read moreduplex style, by the front part however, from when it started, it was rocky that I wanted to move out. But, the past 2yrs now, everything has been great. From the manager, office ladies, maintenance people are all outstanding. Yes, in the past my car was broken into and I give them credit now because at my previous place my car was broken into as well. Recently, there's a security patrol, maintenance people asking you if you need anything, stoping by to check on you its a great turnaround. I give them B+