Great Pediatricians and good staff. Very helpful with any questions you may have. Call back time is…read moresometimes on the longer side but they always get back to you that business day. The facility is a little misleading at first due to not being very well identified. Our average wait time has always been in an acceptable time frame.

My daughter has been seen by Dr. Myers since she was born and he is a wonderful MD. He listens,…read moregives practical advice, and is focused on the balanced well-being of my child. She's only recently been ill enough to have been prescribed antibiotics to boost her immune system in shedding a nasty infection. She's reached 10 years with excellent health and no need for treatment under his care! This practice now enforces a strict vaccination policy since 2017.

Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

Horrible customer service Mary B Huges acts like she is top doctor of he valley when she is just a…read morepractitioner Rude all she does is pushing vaccines and gets bonuses off of it not listening to any concerns you came for Nurces are nice But if you want to face this witch go ahead see her Never again I come close to this office !

Doctor Hughs has helped me every visit I've ever gone. The nurse practitioners are also very kind…read moreand good at what they do.

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.

We had an amazing first experience, general check up with our 6 year old daughter. Dr. Morgese…read moretook the time to put my daughter at ease, was very informative and took the time to get to know her medical history as well as a little about ourselves. I could not say enough nice things about her bedside manner and her office team was very nice and followed up with us quite well. Honestly I have had some bad experiences with pediatricians in the past and I would highly recommend Dr. Morgese!

Unfortunately for Dr Morgese, her staff does reflect her business. My family and I have lived in…read moreNapa for exactly a year, we have a healthy toddler we took to her practice when we first moved here. The bedside manner from the other doctors were undesireable but the nursing staff was alright. Dr Morgese herself was probably the best experience out of an overall experience, she once took a question I had and researched it, and called me back a month later for further exploration. My biggest complaint are the administrative/reception ladies. Since we dont like this office, we've decided to take our son back to his original pediatrician in San Francisco. I've called three times to have his records transferred witout luck. They required me to fill out a release for the records, and fax it back...I did it promptly. They never released the records. I called again and the woman at the reception took my number and never called me back. Today I called at 12:15 to hear a recording that they are at lunch from 12:30-1:30 daily and to leave a message. How can anyone think it's ok to take their kid to a place that runs like this? This is supposed to be the most recommended Pediatrician in Napa - hence the commute to SF for our original Pediatrician.

Dr Michelle explained more options to me at my last visit she explained my choices and treated me…read morewith concern and care

When I walked in I was welcomed in and the check in process ran smoothly and efficiently. The front…read moreoffice staff, nurses, and doctor are all wonderful!

I recently moved from Solano County where I received allergy treatment from the clinic at Low Court…read morein Fairfield. They have always been very professional and the check-in procedure is run smoothly. After my initial appointment at North Bay, I was not impressed. I had to ask to check my vials to confirm that they were mine. I was told that the staff checked them to confirm the correct info. They made a note to make sure I checked my vials in the future. As a retired USAF medic, I was trained to always confirm everything with the patient. This was my first red flag. I was given info regarding an app to download onto my phone for future check-ins. After repeated attempts to do so, the app remained defective. When I tried to check into the clinic on the next visit, I got a bit of attitude because I didn't use the app. After several attempts, I called the clinic for assistance. The receptionist seemed very cavalier in her attitude and didn't seem to understand my frustration. I was hung up on while I again attempted to install the phone app. She eventually called back. By this time I was beyond frustrated and cancelled all future appointments to this ineffective clinic. I will resume my treatments at the clinic in Fairfield. I have confidence in being taken seriously and feel very at ease with their efficient system.

I work 12 hour shifts at night and a work week that repeats with only specific days off. Needless…read moreto say I require places with some level of flexibility. Flexible they're not. What annoys me is that I'll say "I can only make these days in the next two weeks" and each time I've tried to make an appointment I get suggestions for days I straight up can't make. The one time I was able to make an appointment that worked for my schedule I accidentally made it for a work day and it had to be a solid month out. Ridiculous. And the subtext for the attitude I get is that I'm too hard a patient to schedule. Sorry for working 14 hour shifts on a rotating schedule? Neither the Napa nor Sonoma office can manage to fit me in. Experiences like this seriously turn me off of a business. And naturally they're too high class to work the weekends at or, or make an exception. My insurance deductible is rather high and I finally met it the other week so I wanted to take advantage of not having to pay full price for a direly needed service. So I'll be driving from Vallejo to Livermore because this other place has oodles of appointments that I can actually make even with an extra hour of driving one way (two round trip) and a bridge toll. I've been here before years ago for allergy testing. Didn't have a single issue, was a great experience. But that was when I worked a "normal" schedule as a college student working part time. Meh.

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

Went to see him for strained shoulders. He showed me some exercises and was to send them to me but…read moreI never got them. I asked for pain medicine he said 800 mg Motrin 3times a day. I ate two servings oatmeal then took first 800 mg and got ill feeling. I asked him for something else so he then sent me a letter dropping me from his practice it is ok because he wasn't very helpful was he