After going out of town to look for couches, we chose to look here locally and we're lucky enough to find something we liked. There were two that we liked and finally chose the one, telling the girl on the floor which one we wanted. It was a great situation since a family member in another town could go to their local Haskell to help pay for the couch as a gift. We were even lucky enough to get a discount since we were not financing. Arrangements were made for delivery in two days, the couch was paid for at another location, and delivery was on its way. When the couch arrived it was the wrong couch, that was $100 less than the one that we had chose. The girl had written down all the wrong information and had the wrong couch delivered. It was handy because it was local and I could go back over and correct the error. However, When I went back to the store to show her the correct couch that I wanted and to make arrangements for that to be delivered and the other one removed, the girl then asked for me to pay the difference in the couch that she was incorrect in ordering and made no attempt at trying to make it right other than to say I thought you wanted the other couch repeatedly. The manager stood right there corrected it on the invoice and also did not make any gesture towards trying to make anything right or make this easy on me. As a result of their error I was out an additional $150 which included the increase in the couch and a $35 removal fee of my couch, and the couch exchange was to occur the following day which was a Saturday forcing me to change all of my plans for the weekend because of their error. It wasn't until I pushed the issue and asked that they do something to make this right that she waived the $35 removal fee. The following day they showed up with a new couch an hour and a half later than what they told me making me again late for the my plans I had to already reschedule. I was very disappointed in the way the staff addressed the situation and will not be shopping there again unless there is different staff or different policy in place. I was also very disappointed in the manager who stood there during the entire exchange, and I knew personally, she never said a word to me. So much for shopping locally and getting Hometown service. Next time I will go out of town. read more

So, get this..... I walked into the store and was looking around and this realllllly cute sales girl walked up to me, and she asked if i needed help like normal. And I said well I really need a couch, she helped me out very politely and quickly. She got me a really nice couch for a very affordable price. Even got it to be delivered to my doorstep. I can't remember her name.... but I know it was something like dorry.. but I will say if you want great prices and a great sales person she's your gal to get you all your needs. read more