Hatton's Towing and Recovery is the BEST. Long story short, my 2001 Subaru's alternator decided to quit at over 263,000 miles. Had to park it. Called AAA, said get to us maybe later. Hatton's called, I asked please if they could get it after 11:30 pm. Hubby and I work 2nd shift only a mile apart, car was about 2 miles away. JT and Cheyenne worked with me. JT came and got the key at my workplace (car was locked in a not so good place 2 miles away) and had to get another car off interstate. We got to go home and JT brought my car home a couple hours later. This place is the absolute best! They go out of their way to help you and JT and Cheyenne are terrific. I could not be happier with their service. Cheyenne has the best customer skills, and JT was very concerned about bringing our car home. Thank you so much! Too bad there's only 5 stars. Someome needs to get off their tailfeathers and add more stars. Thank you, Joyce Reilly read more

Absolutely the rudest unprofessional hillbilly money hungry cheats. Tried to ask why they charged a extra day storage when I was there before they opened and was challenged on how dare I ask a question and told it's his company and he can do as he wants and when asked why a second guy fee of 50.00 was charged he said because it's a motorcycle and challenged me for daring to ask these questions. Certainly from of a class of undereducated. Website says they take CC but demanded cash only. I did say it's f"d up and he said bring your ass here as say it in my face and see what happens . I called him a punk bitch when he raised his voice again. He said who the hell are you why you asking me questions and I said I am the guy that picked the bike up and paid to which he responded he has been paid and that's it. read more

I cannot recommend Hatton Towing & Recovery enough! They were incredibly quick, efficient, reliable, and professional from start to finish. Doug was the one who helped me, and he was absolutely amazing. He was so kind, friendly, and reassuring during a stressful situation. As a woman needing car assistance, feeling comfortable and safe is extremely important, and Doug went above and beyond to make me feel at ease. His professionalism and genuine care made all the difference. The level of service I received speaks volumes about the standards Hatton holds for its employees. If Doug is any indication of the people they hire, this is a company you can trust. Thank you, Doug, and thank you, Hatton, for such outstanding service! read more

Within five minutes of calling, Adam Hatton (owner) personally rescued me (and my damaged car) from a dangerous situation on the side of I-240 Asheville during heavy traffic in the rain. Once he delivered me and my messed up car safely home, he went out of his way (on a rainy day) to prop up my car, crawl on the wet ground with me and fix the problem for which i had to stop on the interstate. I have never before experienced and never dream to again expect such impecable service from any other company. Adam is truly dedicated to helping people, I can only imagine the staff he leads reflects his leadership of excellence. read more

Adam Hatton is a true hero in my eyes. Yesterday AAA could not get anyone to tow my rv for me. AAA said they called 19 locations. I decided to do my own researching. I stumbled upon Hattons and gave him a call. He knew of my situation because AAA already tried him. He told he could help me out early the next day. So I try again with AAA and they tell me Hattons is out of network. Epic fail on AAA part. I called Adam and he assured me that he is AAA primary towing company in Asheville. He went above and beyond and offered to call AAA and set up the tow. By 11:30am my rv was at the dealership. Thank you again Adam Hatton! read more

I can't thank Hatton's Towing enough for helping me out of a very unusual situation. My husband was in the hospital (transported via ambulance), was going into surgery, and in my haste to get to him, I forgot his kayak was on top of our car and drove into the parking garage. Needless to say, it was a disaster as the roof rack was almost torn off. Hatton's Towing came to assist me. AAA, hospital security, nor the police could help. Chris secured the kayak so the car could be driven. I thank Hatton's from the bottom of my heart for their thoughtfulness. THANK YOU TO CHRIS AND HATTON'S TOWING. read more

Driving from TN to FL and the rental car from Hertz died. Hertz as usual were without any customer service but Hattons was a bright spot. The car was towed 2 hours to Charlotte Airport and I road along with Joey. He was top notch professional thru entire process. Got to know him once we had to ride 2 hours together! What a great guy. Side note-we get to the Hertz repair facility where car was to be delivered and no one there. Joey could have said, well I'm done later ! But he stayed there until an uber could get there to take me to hotel. Great company. read more

On our way to the beach, our trailer hitch broke and we were stranded at a truck stop at 7 o'clock at night with no hope in sight. Adam Hatton answered the phone and sent Ricky to rescue us! Within 30 minutes Ricky towed our trailer and jet ski's to the lot. They worked tirelessly to get it fixed so we could carry on to our vacation. I'm so grateful for the kind, genuine and quick turn around of Hatton's towing. And shout out to Big Ricky for being so calm when we were stressed! Highly recommend Hatton's and grateful for their service! read more

Great customer service! Hatton's towing was a life saver for us. Our car slid off of a gravel road and ended up on an embankment. Hatton's came out at 10pm to help. The guy spent two hours trying, and the other Hatton team members were helping over the phone. Ultimately we needed a different kind of tow truck (snatch truck) which they sent out first thing in the morning at no extra charge. Everyone was friendly and helpful. Very grateful for their services. Thank you, Blade, Adam, and Jack. read more

Mark at Hattons towing rescued me when I had a flat tire on the freeway. He transported me and my car to Knoxville,TN. Mark provided excellent service, he was efficient, courteous, and professional. I felt very safe traveling with him. He went out of his way to ensure that I was safely at my destination and provided additional help with his local knowledge. I would highly recommend Mark and Hattons towing for any towing or recovery needs you might have in the greater Asheville area. read more

Hatton's Towing are professional, timely, and efficient. Matt came out on time, assessed the situation, took pictures, recognized it would be safer to address in the morning after consulting with the owner Adam. After talking with Adam the next morning, he said Blake was out at the site assessing the situation and took pictures. Blake and John brought the wrecker, on time like they stated, got my car out and no damage! Very personable, great company, and will use again and tell others! read more

My truck broke down and needed a tow to the shop. I called AAA and they dispatched Hatton's Towing and Recovery out of Canton, NC to Buncombe County. They responded promptly with first rate equipment. Jamie King was curtious and professional. It turned out Jack Reavis of Hatton Towing and Recovery had previously rescued my son with the same great service. Without AAA I would call Hatton Towing and Recovery directly when needed. My experience with them could not have been any better! read more

I called and requested some help when a friend came to see my family and got himself in a small pickle. He was backing up to leave when he got his car stuck near a powerline. I called Hatton's and was quoted a decent price and said he would be there in a couple of hours but he showed up about 30 minutes after that ready for business. It took about 45 minutes to an hour but he got the car away from the power lines and we still have power. Great quality and value. read more

Hatton towing has helped me out of so many bad situations. Over the course of a year they pulled me out of a snowy hole that my truck got stuck in, pulled me out of a muddy yard, picked me up from the middle of a highway, and then again from another yard. My driving skills may be questionable, but Hatton towing is the most dependable and understanding towing service out there. They treat everyone as an individual go out of their way to make the process easy. read more

Returning home to Lincolnton NC from camping in Cherokee via the Blue Ridge Parkway. Blew the High Pressure Oil line on the long hills pulling a 36' camper. Adam, his wife and additional driver showed up in a remote place to pullout truck and camper back to Lincolnton NC. They drove a long way quickly, and made for a pleasant experience. If you are in the Ashville, Weatern Carolina area, don't hesitate to contact this Hatton's Towing company. read more

Saved our butts after no one would tow us! My BF and I broke down at a scenic overlook on the Blueridge Pkwy. This happened at 6pm and after 5 hours of phone calls and refusals to tow us, we spoke to Adam, the owner of Hatton's. He was very prompt and professional. We needed a long haul of 150 miles and he said no problem! The very nice tow driver Justin showed up 15 min after the call. And AAA wound up covering the tow. Highly recommend! read more

My wife, son and I ran out of gas on the highway at 11pm. When I called Hatton instead of taking my money and making me wait he gave me a better alternative. You don't find good business people like this anymore. I'm from Charlotte, NC. I am sure I will never have need for his services in the future but if someone that is in need of it I just wanted to let it be known what type of man he is. read more

Our Volvo S60 was one of the many I-40 pothole tire victims this past Sunday afternoon. After calling AAA, two of your employees were sent to our aid. Both were courteous, efficient, and knowledgeable. Our car was towed to a nearby tire place of our choosing, and we were back on our way to Tennessee within two hours of hitting that pothole! Thank you for a job well done. read more

Our car battery died on a visit to Asheville. AAA contacted Hatton Towing. We received a call from Aaron within 5 minutes and he arrived within 10 minutes. A new battery was installed and we were on our way within 45 minutes. Aaron was polite, friendly and knowledgeable. What could have been a big delay and an inconvenience was quickly and efficiently resolved. read more