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    Hauser Company Stores

    3.5 (2 reviews)

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    8 years ago

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    Alleens Custom Window Treatments - Custom Drapery from the Joanne Fabrics collection.

    Alleens Custom Window Treatments

    3.0(10 reviews)
    2.8 kmYonge and St. Clair, Deer Park
    $$$$

    After my original review, I did get a call from Melanie and she offered me a battery change for my…read moremotorized blinds, which is nice. Except when I actually had my motorized blinds die from dead batteries, I decided to make use of the offer and it turns out to be the most minimal of efforts. =\ Turns out, all this goodwill gesture was, was for for someone to come and take out the battery holder that's at the top of the blinds and put batteries (that I would have to purchase myself) into the battery holder and slide it back in. And that's it. I literally did it myself in 2 mins after I watched some youtube videos (before, when I called about this complimentary service call, I forgot that the battery holder could only be seen if I lifted the blinds all the way up so I thought it was more of an ordeal to change the batteries). Anyhow, while I had thought it was a decent offer (like a battery change but includes batteries!), it ended up being a pretty useless makegood attempt. It's more effort to coordinate a service call than it is to youtube a how-to video and do it yourself.

    EXCUSES EXCUSES EXCUSES…read more I will never buy any product or services from Aleen's again. This is what happened: I called Alleen's College Park for a full service custom blind experience. Sonia showed up to measure two windows and show me fabric and options for the Hunter Douglas honeycomb blinds. The fabric choices were easy to make and matched the decor perfectly. I gave her a $1000 deposit on a 2395$ quote on Jan 10, 2014. Sonia informed that it would be 3-4 weeks, and shouldn't be delayed because this is not a busy season. The blinds arrived and a time was scheduled. I had to call Sonia to follow up to ensure the installer was still making the appointment half way through as I had not heard from him. He ended up being 3 hours late but I agreed to wait. He installed the non motorized blind successfully and went to install the motorized one, and it was not in working order. I called Sonia, who gave me the low down on their repair process, and when I questioned her about inspecting the product before it leaving their shop, she indicated to me that it was Hunter Douglas responsibility to ensure their product was quality inspected. But here I am paying Alleens to install a finished product. I am buying a service and product from them. The complete lack of business ownership shown by Sonia, Margareta and Melanie was overwhelming. The blind came back from repair and was installed - however the time and frustration that this experience has given me was beyond acceptable. No one who I spoke with from Alleens apologized for their mistakes. They apologized it happened, and blamed it on the manufacturer and the fact it was a custom product. I would assume that if you are selling custom luxury products - you are selling the experience that goes with it. If you buy from Alleens - you better hope that nothing goes wrong ... It's was a tremendously frustrating experience when the culture from the top down shows blatant disregard for the time of the customer - and only about their bottom line.

    Photos
    Alleens Custom Window Treatments - Elegant Silhouette Shadings by Hunter Douglas.

    Elegant Silhouette Shadings by Hunter Douglas.

    Alleens Custom Window Treatments - Luminette Shades by Hunter Douglas.

    Luminette Shades by Hunter Douglas.

    Alleens Custom Window Treatments - Poly Satin Shutters- waterproof and antibacterial.

    See all

    Poly Satin Shutters- waterproof and antibacterial.

    David's Framing

    David's Framing

    1.0(2 reviews)
    2.6 kmYonge and St. Clair, Deer Park

    I brought in two pictures to be framed. Four and a half weeks later, I received a call from David,…read moresaying that the framing was completed and I could come pick them up. I was overseas and did not receive the message until I got back, which was a week after David's Framing left the message on my phone. Five days after the first message, while I was still overseas, he left another message. This is what it said: "This is David's picture framing calling. I'm thinking maybe you don't want them, so, ah, if I don't hear back from you in a week, I have a buyer for them. Thanks. Bye." After hearing that message, I decided to abandon the pictures - they were a lot cheaper than what I would have had to pay David's to get them back.

    I brought in two pictures to be framed. Four and a half weeks later, I received a call from David,…read moresaying that the framing was completed and I could come pick them up. I was overseas and did not receive the message until I got back, which was a week after David's Framing left the message on my phone. Five days after the first message, while I was still overseas, he left another message. This is what it said: "This is David's picture framing calling. I'm thinking maybe you don't want them, so, ah, if I don't hear back from you in a week, I have a buyer for them. Thanks. Bye." After hearing that message, I decided to abandon the pictures - they were a lot cheaper than what I would have had to pay David's to get them back.

    Hauser Company Stores - homeandgarden - Updated July 2026

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