Our parent has been a resident for quite some time. We were told the dining hall would accommodate…read morea health condition, which after moving our parent in we found out they do not. Changes to living conditions are foisted upon our parent, with no explanation and little forewarning. Communication from management is obviously lacking. As a resident, our parent has little control, no voice, and are at the mercy of management. If we speak up, we were warned by management our parent will be asked to move out.

I find it unacceptable that the Arbors invests more time and energy in evicting elderly residents…read morerather than finding ways to work with them and properly training staff how to conduct safe and effective transfers. You also attempted to have Ms. XXXX start a regiment of Seroquel as a convenience for staff and when that was discontinued she became the focus of retaliation. Young and inexperienced staff reported false information on key interactions as well. Ms. XXXX family has no problem with successful 1 person transfers, yet your staff seems unwilling to perform it. Ms. XXXX has a level of memory loss and personality traits that are in no way a danger to anyone. Geriatric dimentia comes in multiple forms and the staff need to be properly trained on how to address and work with individuals who can appear angry at times and not take it personal which has been the case with Ms. XXXX. I have never seen such unprofessionalism and unwillingness to work with and elderly person whom has had her vulnerabilities taken advantage of and turned against her.

November 18, 2024 We would like to share a few issues we…read moreencountered when our parents lived at the Grand Lodge. Hopefully our experience, and what we learned, helps other families make informed decisions. Our parents selected the Grand Lodge so they could live independently with the option of moving to assisted care when one of them needed higher attention. However, when it came time for Dad, and then 7 years later Mom, to access assisted care we learned both times it wasn't an option for either one. They wouldn't accept Dad into assisted care because of his physical limitations and wouldn't accept Mom due to her cognitive abilities. Honestly, even if either Dad or Mom met the "eligibility" requirements, the wait list for a room in assisted care was so long they would not have moved anyway. Mom developed symptoms of Dementia late last year, so we moved her to a memory care facility in April 2024. We waited 7 months for the Grand Lodge to sell her apartment, remodel it, and close with the new buyers before we received her buy-in refund. This entire process took way too long due to lack of motivation to sell her apartment and inaccurate/sporadic communication from the Grand Lodge Executive Director. There was also a breach of confidentiality from Grand Lodge staff. Apparently, several staff discussed memory issues Mom was displaying yet no one bothered to contact us. We were confronted by one staff member who said he heard we moved Mom to a physically and verbally abusive facility and wanted to know why we did that to her. He went on to say he shared his concerns with several other Grand Lodge residents about our "poor decision". Deciding to move Mom was a difficult and heart-wrenching choice made after a great deal of thought and investigation. It was vital our Mom receive elevated care in a safe facility - we love our Mom and not move her to a sub-par memory care center. Based on our experience, here are three pieces of advice for anyone looking for independent/assisted care facilities: 1. Connect with Bridge to Better Living. A free service provided for families in this situation, they help you review finances, living arrangements, and medical status to find a facility matching your family's needs. Bridge to Better Living have a great staff, and they made locating a memory care center for Mom much easier. 2. Before you select an independent/assisted care facility ask what the ratio is between assisted care rooms vs. number of independent apartments. Also find out how long the wait list is. Depending on the physical/cognitive state of your family member, ask what the odds are they will be able to move to assisted care before they need skilled nursing. 3. Have a clear understanding of the eligibility requirements to be admitted to assisted care. Ask if there is a cognitive test or a physical assessment conducted prior to being placed in assisted care. Receive written information regarding level of care restrictions for the care they provide. Depending on the state licensure level, some assisted care facilities cannot dispense medication; help residents transfer on/off toilet or in/out of bed; or help if they fall and are unable to get up. When our parents first moved to the Grand Lodge, they thrived in the senior living environment with a supportive friend network, numerous social opportunities, and several senior living amenities. After Dad passed away, it was comforting to know Mom would have company eating her evening meal in the community dining room and friends to visit within the facility. All in all, the Grand Lodge provided a good senior living experience. We just wanted to share our experience and things to consider when selecting a senior living community.

From the owner: Discover compassionate and personalized senior care solutions with Senior Care Authority in North…read moreAustin. Our dedicated team is committed to assisting families in finding the ideal care options for their loved ones. With a deep understanding of the local senior care landscape, we provide invaluable guidance and support throughout the decision-making process. At Senior Care Authority, we believe that every senior deserves the best care possible. Our knowledgeable advisors work closely with families to assess their unique needs, preferences, and budget. Whether you're seeking assisted living, memory care, independent living, or in-home care, we offer a comprehensive range of services tailored to match your requirements. Contact us today!

This facility keeps floors understaffed and therefore residents under-cared for. I used to work at…read morethis facility and promptly quit after realizing how terrible it was. The staff are not trained properly, leading to mistakes that are then blamed on the nursing staff instead of the people who should be ensuring proper training. I witnessed several baby CNAs get reprimanded for things they did not know against facility policy. I also saw that after people were reprimanded, no action was taken to retrain, reteach, or educate. I would not recommend working there, sending a family member there, or associating at all with this facility. Quite literally run away!

Horrible place. They let patients fall. Incompetent care that can't properly provide care for…read moreelderly patients who are there for rehab & are a "fall risk."