Haven health at Sandpointe did such an amazing job with my father. I do, however, want to stress a crucial point that Haven is there to work with you. You should consider yourself a teammate and partner with Haven. I do come from a Hispanic family and often times I see an expectation that whether it be the hospital or rehab rehabilitation that all the responsibility falls on the provider to care for your loved one and that is simply not true. In the American medical system, the patient has to advocate for himself or herself, which means paying attention, asking great questions and following up. I know this because my wife is a nurse and I've gotten to learn so much from her. Understand your loved ones medication's, appointments, requirements, limitations and address them early and often. Admittance : My father was admitted in early March 2025 at age 87 who had a hip replacement from a fall and a possible stroke that left him unable to swallow requiring a PEG tube, and a lot of confusion (likely from dementia). Care: I would personally like to think the following people : - Dr. El Amin - Internist who took care of my dad at Yuma regional hospital - Gaby - nursing assistant - Darryl - Physical Therapy - Ariana - Occupational Therapy - Shauna - nurse - Sandra Social services - Sabdiel - social services - Chris - nurse - Julia - Physical Therapy - Julie - Occupational Therapy - Lulu - nurse - Jimel- Nursing assistant - Patty - Director - Laurie - Nurse - Rosemary - Director of nursing - and more that escapes me Special shout out to physical and occupational therapy. Their job looks like so much fun and part of me wanted to quit my job and work with them. They have so much fun and I couldn't help notice everyone in the therapy room had so much fun. I know I am leaving out people for which I apologize, but really thank you to the whole team. I know my father is super hard to work with. Because of his condition, he's agitated often in pain and struggling with the new normal of being fed through his stomach. I would constantly remind him to use his words and encourage him to do things on his own all in the spirit of getting better. There are a lot of things to pay attention to. I did go every day for the first week for several hours. I took notes, I asked questions and I followed up with my family to come to a conclusion on any next steps. Activities They looked like they had a lot of fun activities and I wish my dad could and would participate. If anything this left me wondering about how I can get my parents involved with activities like the ones they had there at Haven when they return home because the Social part of the elderly is so important. Friends and family interaction and socializing contribute to minimizing dementia especially things like game night, which require troubleshooting and critical thinking. Medications One thing I would highly recommend is downloading and getting access to your loved ones mycare account. I did this back in the hospital and of course before this I was the medical and financial power of attorney and I highly recommend you get yours completed and notarized. In this app, you can see all of the Doctors, nursing, therapy, etc. notes, orders, scans, future hospital appointments, and so forth. One of the things that we had to iterate on with the nurses at Haven was the dosage of medication so that my father could be alert during the day to interact with speech therapy and physical therapy, which is extremely important. it's a balance of managing pain and being alert to participate and take instruction from nursing and therapy. My father is stubborn and I therefore had to remind him constantly that the people there are there to help. They do of course get busy helping a lot of other patients and so therefore you and your family also have to be patient. They will get to you and while your loved one is in pain, Their pain isn't more important than any other patient. They are doing the best they can with the resources available however, once they do get to you, be ready and prepared with your needs, questions and so forth. Be clear and repeat yourself as needed. Not that you cannot ask them back but just be aware they do get busy as they make their rounds. Final thoughts I highly highly recommend this place. Thank you all once again for taking care of my father. My heart goes out to you all. Steven read more

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This place is horrible, not enough staff on duty to handle all the patients they have. They promised me that they would take care of my dad unlike the other rehab that he was at. Yet he has fallen 2 times while left unattended and was sent to the ER. Very disappointed on the care that is given. Looking to have him relocated. He had hip surgery almost 3 weeks ago yet he has only had a couple of hours of therapy. My dad has dementia, and gets anxiety at night because he is so confused. One person in the front told us we could bring my dad's ESA dog in, and when I brought the dog they told me no. I would NOT recommend bring your LO here. read more

This is a horrible horrible place for an employee to work and a patient to live in. I've worked here for my full 90 days and put in my 2 weeks on Dec. 1st 2022. I was hired Sept. 7th 2022 and led on I would have days off pre- requested before hire date and after talking to Jeffery the executive director, he told me to talk to Lorena in Human Resources, she told me to talk to Daniel in scheduling and he told me to talk to Chrissy the DON. Now I talk to her and she was EXTREMELY rude to me about it. She told me "you can't just walk in here expecting to get that many days off, this isn't how employment works" and she laughed and said "I'm sitting here trying to eat my lunch so what are you going to do about it?" And I politely said we would handle it when the time came. I was requesting before my hire, 2 weeks off on Christmas due to prepaid trip out of state. I called Lorena crying because i did not expect to get yelled at for asking why I was led on about having these days off and Lorena apologized and said there was nothing she could do and that she felt bad because she knew I had told them multiple times before my hire date. In conclusion this faculty uses employees to there benefits solely. I have seen how lazy the DON (Chrissy) and all hire ups work. They do not come in to help when short staffed. They do not try to find people to cover callouts or paid time off. I would not consider this place for employment and as of today I am having a difficult time trying to get my W2 form. With how bad employees are treated here it is taken out on the residents, which is sad to say. All employees that have left good reviews were offered money or gift cards for doing so, don't put your family here, I know I wouldn't. read more

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