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    Haven Youth Empowerment

    5.0 (1 review)
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    7 years ago

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    Reese B.

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    Humane Society of Westchester - My beautiful girl.

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    I've been dealing with this shelter before it became the Humane Society of Westchester. I've…read moreadopted 2 senior dogs, fostered kittens, bottle babies and a dog. I always had a contact number in case something happened and I needed to speak to someone no matter the time or day. The shelter is always clean and the animals are well cared for. I never seen any animal in the shelter that was uncared for. Their adoption form shows you that they care who adopts their animals. The employees are professional, friendly, understanding and caring. Tiffany the manager is the person I've been dealing with for many years and I never had a complaint about her. She's sincere about her job. The manager before her wasn't alway pleasant but she did care for the animals. Beverly the lady that answers the phone has always been professional. I will continue to bring my TNR cats to the shelter. That project is a great help to keep the kitten population down. It's worth the money. I read some negative reviews and just want to say don't always let them influence you.

    We brought our beloved cat, Rascal, to the Humane Society of Westchester during an emergency after…read moreshe suffered extensive injuries to two paws. We trusted them because we'd had three cats TNR'd through them over the years and we've also given them kittens that we found in the past so that they could find homes for them. We were told they could help her in the interim and that we would be coming back to PICK HER UP. We NEVER authorized euthanasia and were NEVER told they believed she could not be saved. Instead, after WE contacted them for an update, they TEXTED us: "Her injuries were bad. We humanely euthanized her." That is how we found out our beloved cat was DEAD. They did not call us. They did not ask permission. They did not give us the chance to take her somewhere else, get another opinion, or say goodbye. They made an irreversible decision for us and only told us AFTER it was already done. They now claim we were told she "couldn't be saved." We were not. If there was any misunderstanding, all they had to do was PICK UP THE PHONE and ask us. Rascal was NOT "just a feral cat." She had a name, a bed, a routine, a home, and people who adored her. She followed us from window to window for pets, jumped inside for treats, lounged with us in the yard, and gave us the sweetest little angel meow when we came home. She was family. She wasn't even four years old. When we went to pick her up, instead of compassion or an apology, we were argued with and treated like a nuisance. We were told, "Why would I take your word over three of my employees?" Then our beloved Rascal was returned to us inside a black garbage bag in our carrier. We have done nothing but cry since this happened. We are devastated that we couldn't protect her and that we trusted the wrong people while desperately trying to get her help. I understand that sometimes euthanasia is the humane choice. That is NOT the issue. The issue is that they made that decision for OUR CAT without communicating with us or giving us the opportunity to make it ourselves. If I could go back in time, I would NEVER entrust my angel to this organization. They may delete this review, delete my comments, or block me. It will not erase what happened. I will continue telling Rascal's story and demanding accountability through every legitimate avenue available to me. I hope karma finds those responsible. And don't worry, it will. We have to live with this loss for the rest of our lives because of the stupidity and the deplorable behavior of these people. They do not care for animals, they "euthanize" them when they don't feel like dealing with them and they have no manners, no empathy, no compassion, and are cold-hearted ugly individuals who don't explain anything to anyone, are poorly trained and horrible -and might I add MISERABLE- at their jobs, and when blamed with the responsibility of killing someone's pet, they turn into the monsters they truly are- they start defending their deplorable actions, they add insult to injury and to the already traumatic situation and they start attacking others instead of taking accountability. Rascal, I will never let you be forgotten, you were and always will be a huge part of my soul. I will love you forever and ever, in this lifetime and the next...

    Haven Youth Empowerment - nonprofit - Updated September 2026

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