After several years of successful rentals with another company, we decided to explore other options…read moreto boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing.

The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection…read moreof the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies.

We recently purchased our new 2nd with the help of Judy Prieato, of Jackson County Realty. She was…read moresuper helpful in arranging showings, giving advice, and recommendations. Her input was well valued. We will certainly look forward in having Judy as our agent for our next transaction in Jackson County. Thanks again, Judy!

We sold our house in Florida in December of 2023. Came here in December and started looking for…read morehouses and went through two other realtors, before a friend suggested Jackson County Realty. When I made a call, I got the opportunity to meet Judy Prieato. She was wonderful! No request was too much, or a bad idea; when we didn't understand something that was standard for living in North Carolina, she explained it and was very patient with us. We finally found our house in Franklin, and she was with us every step of the way. She knows her job, she has energy for days, and never made us feel as if we were inconveniencing her. I recommend Judy to anyone that needs to wade into the real estate market. She is the best!!!

Brenda helped us find our home in Whittier and did a fantastic job. I would not want anyone else…read moreto help me find my new home. She helped us keep track of each one and its plusses and minuses, drove us to and from them, and was attentive, fun and friendly (and of course very professional). You can't go wrong with Brenda - this lady really knows her stuff

Blue Mountain Realty are top notch. Jennifer Best was always responsive to my needs and any needed…read morerepairs were expedited immediately. I highly recommend them and I would use them again unquestionably.

You will not find any one more qualified professionally and particular about details. SO…read morerefreshing to have a person who is diligent AND caring. They go over and above to provide excellent service not only in management but in long term rentals. We have felt completely at ease entrusting our property with them while we are in Florida for six months. we highly recommend them!!!!

Terrie is the BEST, what else can I tell you? My wife and I relocated from out of state to Franklin…read moreand Terrie was with us 100% of the way. From the moment we got in touch with her, she snapped to action and jumped right on the case, she doesn't waste any time! How could we have ever guessed that that initial little phonecall inquiry to Terrie about a certain home would lead to us moving into that *same* home not much longer than a month later? Amazing! She was always available to take calls or texts and often worked late into the night to make sure everything was getting done throughout the home-buying process. We were first-time home buyers and it can be a pretty intimidating ordeal, especially when you're going at it long distance (!), but having Terrie on our side our minds were at ease, we knew we were in good hands and that she was working hard for us. The home we were looking at had multiple offers on it and it's thanks to her wonderful negotiation skills that our offer was accepted. What a pro!! She is a very sweet woman with a great personality and really was just a joy to work with. We're so glad to have had her on our side. Thanks Terrie!!

Brittany and everyone at Mountain Dreams were amazing at helping us sell our crazy property. We had…read moresome issues with the property that needed to be resolved for the buyers' lenders. Brittany was with us every step of the way and made sure everything went as smooth as possible. We sold both our homes for above asking price and closed on schedule for both as well. I HIGHLY recommend Brittany and Mountain Dreams Realty!

We had the best experience working with Candy Wood, Realtor in Sylva, NC!…read more We were relocating from out of state, and Candy made our home search in Sylva so easy. She knows the Western North Carolina market inside and out and helped us find the perfect home even while we were still in Florida. When some unexpected issues came up with our Florida sale, Candy was incredibly understanding and helped calm our nerves through the entire process -- she truly went above and beyond. Now that we're a few weeks into our new home, we absolutely love it. Candy has continued to be a huge support, recommending reliable local service providers and helping us get connected in the community. If you're looking for a professional, patient, and knowledgeable real estate agent in Sylva, Franklin, Whittier, Bryson City, Cullowhee, or Waynesville, we highly recommend Candy Wood. She's an amazing resource and a wonderful person to work with!

Candy helped us search for the better part of a year to find the right large parcel in the smokey…read moremountains. She was on top of all the paperwork and the closing attorneys needs. She was professional, timely and fun to work with. We will definitely utilize her services again.

Flagship Western has been amazing! The team is so helpful, townhomes are spacious, and location is…read morenearby to campus!