Malia returned my call and scheduled a video appointment for me. There was a 2 month wait, but…read morethat's because of Dr. Ah Loy's diagnostic skills and equipment. He ordered a gastric emptying study and blood tests. No diagnosis yet but Kaiser just approved another 2nd opinion visit for my unexplained weight loss. Dr. Ah Loy can perform many procedures and asks the right questions. He listens well, is thoughtful and empathetic. Highly recommend!

These nudniks have been giving me the runaround for a year and a half now!…read more Earlier last year, they scheduled me an appointment re: my doctor's referral. The appointment was scheduled for around July. They kept calling me to confirm and I confirmed. In fact, they called me MULTIPLE TIMES to confirm, and I confirmed. A few days before the appointment, they cancelled saying they couldn't treat me because I have a pacemaker. Okay, fine. Earlier THIS year, they called me to schedule another appointment for today (06/10/25.) I'm thinking, "Great! They sorted things out, I'm good to go!" In fact, last MONTH they called me to schedule the PROCEDURE in August. And just like the FIRST time, they kept calling me to confirm and I did. In fact, they sent me TEXTS, and I'd confirm those too. Just like anybody else would, I'm thinking we're all on track! Then I go in for the appointment today: Me: "Hello, I'm here for my appointment." Receptionist: *puzzled "Uh, hhmm... what's your name?" *I give her my name Receptionist: *checks computer "Oh, your appointment was cancelled." Me: *trying to remain calm "Wait a minute, how can that be? I talked to you guys confirming, even confirmed with your texts!" Receptionist: *checks computer "It's saying here we reached out to confirm your appointment but never got an answer." Me: "Yeah, nah... I TALKED to you guys! Confirmed BOTH appointments. I even confirmed your texts!" *show her the texts Receptionist: *checks computer "Do you have a pacemaker?" Me: "Yes! We've discussed this. You guys KNOW this!" Receptionist: "Well, we can't treat you. You'll have to find another referral from your doctor." Me: "My doctor has sent out referrals and YOU GUYS are the ones who keep scheduling appointments with me!" Receptionist: "Well unfortunately, I can't help you." I left politely, but I gotta tell ya... I was FUMING! I can see one inconvenient screw up, but the same screw up TWICE?! And over a year and a half?! Avoid this place like they shot your dog!

ER is superb! Saturday night, we were the only patients we saw. Need x-rays on an ankle, service…read morewas fast and all employees were super nice and knowledgeable. Clear diagnosis and discharge instructions were given. We couldn't be more impressed!!!

Queens of North Hawaii Community Hospital continues to evolve into a top notch quality care center…read more The good news is it serves those with HMSA, a Blue Shield/Blue Cross provider. A recent appointment at the Physical Therapy Clinic was and is the best PT support in our town. Jelene, a Kama'aina who recently came back to Hawaii after her 25 plus years professional training and experience on the east coast is brilliant! She spends time to access and converse about symptoms and then develops a plan to teach you how to move forward to alleviate pain. Her experience matters! She is well versed in the physiology and outer workings of the body. Her brilliant mind and observations are gifts as she translates and demonstrates in layman terms her findings. She has a sense of humor and a personal history of physical therapy herself and understands traumatic events that affect the mind and body. Ask for Jelene if you need PT.

Dr Jane Luu in this clinic is wonderful, attentive, compentant and respectful, and so is all the…read morestaff there. However, an associate in this office, Dr. Chih-Wei Chang did an initial pacemaker insertion procedure on me, which I greatly needed but Dr Chang missed vital follow up as I had a perforation in my heart due to the pacemaker electrode. I almost died, but was air evacuated off island and got life saving pacemaker revision.

I had knee replacement surgery at Kona Hospital yesterday. Everything went extremely well, the…read morestaff was personable, informative, professional and very kind! On time I was the last surgery of the day at about 1 pm and I was home by 5pm. Doing very well today, I feel good, some normal swelling, walking every hour or so. Cheers to all the care angels, special shout out to my direct care givers, Nate, Mandy, Dr Ma & Dr Paul Morton- my surgeon! Highly recommend!

Good ER service for traveling people. Better than the other urgent care options. Could have long…read morewait times.

I really tried, and after of a year of dealing with this office, I quit. I am finding a…read morecardiologist that I could meet. Don't waste your time.

Unfortunately, my father has had a few stand-out experiences that were sub-par at this office. This…read moreis not an issue with Dr. Shikuma, as he is always professional and patient-centered. However, his PA Dennis Avarro has been consistently rude and even condescending. I would actually recommend this office overall, but I have to give the 2-star rating because of the blatant disrespect that we received on these occasions. Here are a couple examples: On a follow-up visit, we consulted with Dennis Avarro about my father's heart condition. When doing the assessment of his weight and diet and about the effects on my father's health, he stated, "Then why are you still fat?" - this was not said in a joking manner. Although my father might have had a near-MI episode in the past, Dennis' brain needs to get checked for hypoxia because of how irritable he is. We request Dr. Shikuma specifically now. On our last visit, we were greeted at the desk and asked to wait in the office. While we were waiting, coincidentally, a young Hawaiian woman stormed out of the exam room and stated loudly something to the effect of, "Just bill me, I don't care. So unprofessional!" She spoke with the person at the front desk and left. We already knew who examined her. It definitely wasn't the Dr. She was livid to say the least. All credit to Dr. Shikuma, as he sees these conditions every day and really demonstrates the professionalism that a FACC, or any physician, should exude. I'm just unsure of why he hasn't recognized his physician assistant as his weak link. In the meantime, such blatantly negative experiences round this review out to a 2-star. I wholeheartedly (yup, pun intended) believe that establishments that deserve a good review are only those that are capable of delivering consistently. Dennis causes this office to be inconsistent in patient care.