People are very friendly and helpful. They take their time with you especially if you need help. I…read moreget in and done very quickly

When COVID hit, I was hesitant to get a Mammogram during the crisis on the Big Island. My last…read moremammogram was in Oct 2019 and according to the letter I got, It was clean. Fast forward to 2021, we moved to a little town in NE Washington and I get scheduled for a mammogram. I provide all the information I have on the Hawaii Radiologic and signed a authorization for release of Information and scans and Mid Valley Hospital in Omak, never heard one peep, word or correspondence from this facility... Fast forward and I have had to undergo another mammogram and ultrasound, because the hospital here had no previous scans to review and that is concerning, since, my scans recently showed abnormalities. I left Hawaii, because it was the worse health care system I ever experienced. I can't recommend this facility and if you use it, "GET A COPY" of your x-rays or mammograms, before you leave the facility. I am scheduled for a 3rd mammogram in a few months, along with another ultrasound... All because Hawaii Radiologic did not respond to a records request!!! Hawaii, out of all the states I have lived in, is one state I will never return too... MAP, Sgt. USAF/DAV

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.

The physician's tone/delivery was very rude. I experienced her last year as well and it was the…read moresame. After a second visit with her, I wouldn't go back.

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

Customer rep so kind, helpful and took the time to research issue I questioned...very…read moreknowledgeable. Mahalo and Aloha!!!

Absolutely top service from kind, courteous, and knowledgeable staff. I've gotten the help I…read moreneeded whenever I needed it. Kudos for their hours of business, open til 6, M-F. I can easily get help after I finish my workday, no need to use my lunch break to rush to and from HMSA or use my vacation hours!

outstanding personal care always ready to provide services…read moreand appointments are always on time and ready as scheduled highly recommend this location in Hilo

Kaiser is losing its customer care service by rushing their patients and not "listening" to their…read morelegitimate requests. I was recently seen by a Chow Hwang PA-C for a painful 3+cm cyst removal on my midback centered over my spine. Local anesthesia was done. I was cut open and prodded to drain that cyst. Packed with dressing. PA-C Chow states it's gonna hurt after so I'll give you a work slip for 2 days. I mentioned a few vicodins should cover that pain.. easy fix. I asked the PA-C if she could cover the wound with Tegaderm/opsite for more protection from outside elements. Her first response was, "We dont have that here in the clinic." WTH?!? Im a retired Kaiser RN for 22 years. I know the clinics carry it. I also had to make sure the PA-C ordered a Rocephin IM injection to prevent any infection at the spinal site. She seemed hesitant thinking the prior course of oral Bactrim would take care of any infection. I also requested narcotic pain meds for comfort when the lidocaine wears off. Remember I came in because of pain to the site. Medical Assistant Marcia was awesome. While doing the dressing change she was able to get a few Tegaderms to help protect the surgical incision. Chow Hwang PA-C the clinic STILL HAS THEM. Thank you Marcia MA. When I went to the pharmacy to pick up my meds there were no pain meds and was told that the provider has 2 more patients then will get back to you. 40min passed and still no reply. Went to the front desk and asked a friend to call the MA to find out what's taking so long and also needed my work slip. Was told the MD is not prescribing pain meds. WTHHH! Make me wait like a dumbass for nothing like my time is not worth anything. Definitely not patient oriented. What happened to Kaiser?