I am beyond impressed with this group. A student initially took me in to take basic information. She was lovely, thoughtful, and very professional. Then Sarah came in the PA. She was obviously incredibly knowledgeable, took her time with me and made sure that all of my questions and concerns were addressed and acted upon She found a couple little spots. I was not even aware of and took the appropriate measures to make sure they were nothing serious. This was my first time at this clinic and I am very pleased. My last clinic was the premier clinic on Oahu and I did not get nearly the same attention and personal care as I received here. So far I would say I highly recommend them. read more

My initial experience was good. The original doctor who treated me left and they had a "physician assistant" see me for a follow-up. The follow-up communication was not very good and I was left confused about why they were insisting on additional treatment that I had not requested. My impression was that they were trying to "milk" my insurance provider for everything they could get. I canceled a further follow-up appointment. They then sent me a registered letter that was somewhat threatening that I was endangering my health by not allowing them to treat me. I did send them a response letter in which I agreed to one additional visit so that they could review what had been done. I specified how I wished to be contacted but, after several weeks, they have not responded. read more

- Very professional - Very Clean - Dr is very personable and listens I will definitely come back! I recommend them! read more

My wound opened up after suture removal from office. I phoned office twice and left messages, no response so I called my Dr.who treated my wound site. This was Friday, three days later I received a call from Mr.Walsh, office manager questioning me. He didn't believe I left messages on voice mail and so I gave him the times verified by my cell phone. He said there were no providers in office for one week. Why was that not on phone machine and why was this not told to me in the office when my sutures were removed. Very unprofessional and irresponsible. read more

The Mahinakealo staff & Physician's Assistant/owner were very friendly, personable and attentive. They have my well-being at heart and exuded the spirit of Aloha. I am very thankful for such a caring atmosphere since bodily/skin treatments are such an intimate part of who we all are. Appreciate the expertise as well. Thank you for making my visit to Mahinakealo Dermatology a pleasant one! Cheers! read more

the provider did a fine job. the bill was $738. I was in their office 30 mins... when I complained about the cost, the doctors husband told me to bugger off and don't come back... huh?? he said their the only dermatologist in Hilo taking new patients and because of my questioning his bill, they will no longer see me... word of caution, don't complain read more

I needed to find a dermatologist in Hilo for some minor cosmetic skin conditions I needed looked at. It's no easy feat and most are located in Kona. Well, I'm happy to have taken a chance on Mahinakealo Dermatology. They communicate very well with reminders of your upcoming appointment, I feel the fees are fair and the staff is very friendly. The office is located on the second floor of a medical building in Hilo. It's clean and modern. Check in was easy and I was seen at the appointment time. Just a few digital forms needed to be completed. Overall, I'm completely satisfied. I plan on returning for any dermatological needs I may have. The Good: Friendly staff, good communication, fair prices The Bad: The office is a little hidden on the second floor but not difficult to find. Chances I'll be back: Yes! Glad I found a competent and friendly Dermatologist. read more

I had two skin cancers removed by Dr. Frankel who seemed nice but in a big hurry. By the time I got home one of the compression bandages had lifted and blood started pouring profusely out of the incision. Keeping pressure on the incision didn't stop the blood so I had to drive to Hilo Emergency ( a one hour drive ) where another stitch was sewn on top to stop the blood flow. All together I bled for 3 hours. The following morning I spoke to John who represented himself to be the top person and calmly told him of the catastrophe. I expected John to want me to come into the office for a recheck, but all I got was interruptions, mainland attitude and a song and dance about how great their practice is. I called a few days later asking to be seen and received no call back .A few days later the incision looked infected and I had to go to urgent care for antibiotics. I called John and left a message that I need to come in but received no call back again. I was in the area and stopped by hoping to have the incision checked and John told me that they can refuse service to anyone. At that point I gave him a peace of my mind and left. This office is more of a combination of cattle call, assembly line and butcher shop with absolutely no Aloha. Completely unprofessional. read more

This doctor and her staff are simply amazing. I checked in and was promptly seen! The gorgeous staff is friendly and very helpful. The doctor explained everything in detail, and made me feel "comfortable in my skin" which is the very reason I went! Im very happy with my results and will be going back when needed. Two enthusiastic thumbs up for Dr. Mahinakealo and her staff read more

Really great service. Professional and knowledgeable. My daughter felt comfortable going to office for services. Will go again!

I am so happy on my decision to visit Dr. Walsh. For a long time, I was considering getting lip filler but was nervous due to the pain. When I got there everyone was so nice. From checking-in, the pre-procedure to my 2-week follow up. Dr. Walsh explained everything to me and made me feel so comfortable. The girls who assisted in the room were also so kind. I can't wait to go back! And I am in love with my new lips read more

I cannot say enough wonderful things about Marne and her team. I have followed Marne from another Business because there is just no comparison. She is helpful, incredibly knowledgeable and more than anything knows what she is doing. We all have tried other places and been disappointed. Don't hesitate making an appointment with this office. read more

Marne has been treating my Cervical Dystonia with Botox, but her last treatment had no therapeutic effect at all. Her first 2 treatments were fine, but then went down hill from there. I asked her why her last treatment did not seem to have any effect at all, but she had no explanation. I have been treated by multiple doctors with Botox over the last 15 years with very good success, depending on their regimens, but Marne's medial records were so sloppy and confusing for my last treatment a few weeks ago that I cannot forward them to any other doctors. Furthermore, when I rescheduled an appointment with her to inject more Botox at my expense she was 45 minutes late for her appointment. read more

Mahinakealo Dermatology is awesome! My friend recommended them and we weren't disappointed. Nice, clean, open-space office with a super friendly staff. I can't say enough about Marne and Heidi - they were wonderful! What a relief from my past dermatology experiences. Highly recommended! read more