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    Hawks Prairie Ace Hardware

    2.6 (5 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 2 months ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (96 reviews)

    $$

    Being a homeowner I've been to a lot of hardware stores, Lowes, Home Depot, Ace, etc. And because…read moreLowes is the closest to our pos, it's usually our go to. Now from my experience past and present, it seems that most of the folks that work there (and other hardware stores) seem kinda "habut" (pidgin Hawaiian for grumpy), not very proactive when it comes to customer service. Almost seem kinda annoyed at customers. I don't know how many times I've walked by an employee w/o being acknowledged or asked if I needed help with anything. When I do need help I always end up, 1. trying to find someone in that department and 2. asking for help. It's not to say they don't help, you just have to ask. Years of this I've kinda grown accustomed to hardware store customer service being this way. Never rude, more ignored and not engaging. This also taught me to be somewhat independent and resourceful, pretty much knowing the layout and aisles to find what I need. Then one post Thanksgiving day I stop by the Lowes in Lacey while visiting family to pick up some stuff to fix stuff around my mom's house. Through out my entire visit to that store I swear I didn't walk past one employee w/o a greeting or being asked if I need any help finding anything or what not. In all my years I don't think I've ever had this kinda customer service from a hardware store EVER! Normally they don't say anything as I walk by, in some instances they kinda walk the other way or avoid eye contact. Not this Lowes, I was greeted, smiled at, talked to. I almost didn't know what was going on. Now I don't know if it's like that all the time at this particular Lowes , but I say this with the utmost sincerity, this was the most nicest, helpful, pleasant experience in a hardware store I have ever had! Goodness, if they are like this all the time it would almost be worth that two hour commute just to shop there from my house...almost. And to top it off, I found everything I needed. As for customer service from this particular visit, 5-star!

    Get it together Lowe's. Waited over 10 minutes for someone to help us with carpet. Went to find…read moresomeone to help, the associate girl looked up at me and said "yeah" I asked if someone could help me with carpet, she turned away from me and said she would call someone to help. This is ridiculous. The call button for help doesn't even work. Waited a total of 25 minutes. Finally a nice employee talked to his manager and got someone to help us. Customer service is obviously not a top priority here.

    Hawks Prairie Ace Hardware - hardware - Updated September 2026

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