This is a franchise. If you need Customer Service, you will have to contact Utah. You will not be able to reach an actual representative in the billing office. You will only receive generic answers through the chats, emails and phone calls. After almost daily chats and emails (for 2 weeks), they finally provided me with a number to Customer Service. Even though I was able to prove that it took me 2 weeks to get a response, I was still charged for another month, just because they wouldn't respond to me, until after the first of September. Use this company if you want, but I would strongly suggest that you try to reach out to the billing department before you sign any contracts and see if you get a response. You must read the contracts on the iPad before you initial them, if you are waiting to review the emailed copies, you are too late to dispute the claim with the billing department. FYI; the billing department will not make any adjustments unless you RECORD your conversation(s) with the sales representative, your word is not valid. read more

I just had Dustin out to treat my house, and wow--what a phenomenal job! From the moment he arrived, he was super professional, friendly, and clearly knew exactly what he was doing. He took the time to walk around the entire property, explain what he was seeing (and what potential issues he was preventing), and answered every single question I had without making me feel rushed. The treatment itself was thorough, careful, and done with great attention to detail--he even pointed out a couple of small entry points I never would have noticed and sealed them up on the spot. My house feels so much more secure now, and I have complete peace of mind knowing the job was done right. Dustin is knowledgeable, courteous, and genuinely cares about doing excellent work. If you get him as your technician, consider yourself lucky--you're in great hands! Hands-down the best pest control experience I've ever had. Thank you, Dustin! You're awesome! Highly recommend Hawx Pest Control and specifically requesting Dustin if you can! read more

I had a rough schedule to make work and had to do a lot of frustrating coordination to get things setup and the tech worked with me without hesitation. They responded very quickly as well when I had to update the situation. I also couldn't be there to check everything that day and I received a breakdown of images of every area they sprayed and the huge number of wasp nests they knocked down for us (the house had been empty and we've just purchased it). The tech just did a solid job. Being that I'm having to check and push people along with two other unrelated things that I'm trying to keep on track right now, it was a relief that working with these guys added no extra hassle. (Our house is in Wilmington NC in case there are different areas or cities covered by them) read more

High pressure tactics on the elderly with manipulative tactics to get business. All perpetrated by Seth Jackson who can't take NO for an answer from a senior citizen. When my mother called to cancel the service the person on the phone was also confrontational. Seth then shows back up to confront her for canceling to again insult her for canceling and taking up his time. He was told to leave and not to return, and in NC I hope he heeds to the warning issued per the trespassing statue. We call the cops next time he shows up and we file charges. He's been warned!! also....Exploitation of an elderly adult is a crime in NC. read more

We enjoy using Hawx services. They are always thorough and text us when arriving with a pictire of our tech and their enviromentally safe mosquito, tick and flea treatment allows us to sit on our porch and patio without being pestered by mosquitos and since we don't give our pets flea treatments, they can be outside without getting fleas or ticks. We are extremely happy with our Hawx service plan. Tim was our service provider and he did an amazing job! You can tell it's important to him to provide good service for his customers. Thanks Tim! read more

I signed on last night with Seph. Excellent presentation and able to answer all my questions. Chris just finished up here with our first quarterly treatment. Excellent job, very knowledgeable, personable and able to answer all my questions. I I were still in a position of hiring staff Chris and Seph would be on the top of my list. Thank you. Gracie Rocky Point NC read more

Dustin came and completed a free home inspection which is included with our annual service for pest control mainly ants for my region. To no surprise, no surprises because we have the best pest control around. Even with exterior treatments most visits we do not have any issues inside so thank you to everyone at Hawx who treats my house. HAWX is awesome. read more

The service requested was to spray the outside of the home and yard for ant piles in the yard and to spray for black ants in the area. Also spray the inside for ants within the home and garage. Luke Wyatt was very professional while performing his duties and very knowledgeable about what he was doing when questioned. Luke Wyatt did a awesome job. read more

Gene was awesome. Came in to see my problems, walked the yard with me, gave his expert opinion and made everything simple. Would highly recommend HAWX, and specifically Gene if you want service that works, and a professional who can chat while getting everything done timely, and explains everything he does and recommends thoroughly. read more

The Hawx representative took the time to explain what bugs and other pests are prevelent this time of year and what changes will be occuring as we move forward into the fall. He also warned us about weather related issues and the general state of things he's found in our immediate neighborhood as well as the county. read more

I have being using Hawx Pest Control for a few months now. The first tech wasn't too good. But after that it was smooth sailing. On their latest visit, they sent John, he was professional and cordial. John sprayed for mosquitoes troughout the perimeter of the home very meticulously. I believe that he did great . read more

Recently got serviced by Caleb and he was extremely kind and informative. I recently got a cat so he was very reassuring that the products would not harm my kitty. If I could request him every time I would. He told me about some of the hot spots in my home and ways I can manage those. 10/10 would recommend!! read more

Exceptional customer service. Dustin answered all my questions and made suggestions that will surely help. Most importantly, he double checked to make sure my dogs were safe, the gate was locked and the outside treatment had time to dry. I appreciated his attention to detail when it comes to my pups. read more

Luke did an excellent job treating our home for pests. He removed spiders, wasps, eggs, nests, and webs, treated the foundation, and applied a 6-foot barrier of protection around the house. The service was very thorough and by far the best we've received since subscribing to Hawx Pest Control. read more

John came out and did my lawn service in November and I was very happy with my service. I would love to give John a 10! I can't find his survey he sent me so I thought I would atleast leave a survey here. He let me know he was here and what he would be doing. Thank you so much John! read more

Luke came out to service my house. Very professional and friendly. He remembered past issues and was thorough in asking if any of those past issues are still a problem and if there were any new concerns. I like the thoroughness and quick and efficient job. I am always satisfied. read more

Luke was incredible and was so fast. I had a disgusting infestation of gnats but he did not miss a spot and looked anywhere that the gnats couldve been. he also sprayed the outside of the house and it was a very good value for the time and work that was done. read more

I had a great experience with Hawx Smart Pest Control! The technician, Timothy Caulder, arrived on time, was extremely polite, and explained the entire treatment process. Highly recommend their services if you want a professional and effective job done! Ed read more

Luke with HAWX PEST CONTROL services our lawn and always does an excellent job. He always calls/text beforehand and he let's me know when he's done, and I really appreciate that! Thanks again HAWX, You've got a good employee there named Luke! read more