Scammers. They make you think you're getting a great rate on a unit and then they raise your rent…read moreafter 2 months. Every time.

Outright Negligence, Bait-and-Switch, and Zero Accountability…read more This is hands-down one of the worst customer service experiences I've ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days -- meaning the company knowingly rented upper-floor units that were effectively unusable. That's not an inconvenience -- it's deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you're considering this location, be warned: equipment may not work, management won't help, and you'll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

Rented space for two years. It was Awesome! Great people to work with! Savannah always returned…read moremy call if I had a question.

Great service. Great owner. Great value. Easy access. I highly recommend this storage facility.read more

The managers at this location are awesome! You can tell they truly care for this well maintained…read morestorage facility and the customers who rent units there! You won't be disappointed if you rent a unit (or two, in my case!)!!

From the owner: 7 Locations to Serve You…read more Cardinal Self Storage sets the standard for self storage in Wilmington, NC, with a long list of premium features to make the moving process painless. Our new storage units come in an array of sizes to fit everything from small personal items to oversized furniture. With both traditional and climate-controlled storage units, 24-hour security monitoring, and convenient drive-up access, we offer only the best storage solutions. Find the space that works for you at Cardinal Self Storage

​My parents moved a little over a year ago from Wilmington to Florida and before they left they…read moreended up using Go Store It Self Storage (back then) to store belongings they wanted to keep in North Carolina. Since then, the storage company has changed ownership and they have changed names to SaveGreen Self Storage. I interact with them once a month because I am the one that makes their payments from Florida. After a little over a year of using their services, I must make it a point to acknowledge the exemplary customer service I am showered with every time I make a call to them. Today, Bryan assisted me with making my payment over the phone and he was fantastic. He cracked a couple of jokes and quickly got my payment processed. I highly recommend this location for any U-haul and self storage needs in the areas they service (umerous locations in NC and SC).

WORST EVER. 3 years with perfect payment, then a glitch with the autopayment during the COVID…read morePandemic and State of Emergency and Michelle Otero has refused to remove the Late Fee and they went as far as applying a $100 Lien Fee for a toal over $450 due because of one missed payment. I even tried to pay online before 30 days anid the payment website was down. My wife tried to make the payment the very next day they were open and Michelle refused to take any payment other than the $450. Michelle even hung up on me and when I called back to discuss how to resolve this. There is no way to get a hold of any managers other than email, and they are now holding my personal items HOSTAGE. This is PRICE Gouging and I'm going to contact the state Attorney General and DOJ. As a side note, they started requiring an additional $10 insurance fee every month on top of their overpriced storage unit rates. I have 4 other units at 3 different facilities and this is by far the most expensive by nearly 14% per month. There are so many new facilities in town -- ** DO NOT WASTE YOUR TIME OR MONEY HERE AT THIS RUN DOWN, OLD, AND CRIMINAL FACILITY** --

The BEST storage facility! I've been here in a climate controlled unit for over a year. The family…read moreis always VERY helpful and accommodating. Offers bottled water or coffee every time you're in the office. Has all the amenities you'd hope for: security cams, coded gate, and online bill pay. Everything is very well kept and I always felt my property was safe! Highly recommended.

All Seasons was exactly what I was looking for when I moved to Wilmington in August. They provided…read morea large, clean, climate controlled space with an up to date security system. They have wonderful customer service and are very helpful with logistics!

Nicest storage facility in Leland by far!! Great rates and…read morevery user friendly!! The facility itself has great curb appeal and looks amazing, very well kept up!

I have a Class A unit. My wife and I are going on a 6 week tour of Europe and we wanted to store…read morethe rig rather than leave it at the house. Number one concern: security. I called and one of the owners picked up the phone. I grilled the poor guy. This place has more cameras and sensors than Fort Knox! If you need to get in at night, just call so they know you are coming. Really great talking with Eric. Very friendly. I had no qualms about leaving the RV with Powered Storage. I especially liked the automatic vertical gate. The wife doesn't have to jump out to push buttons.

This place is like going out of business. I always did like their climate controlled storages,…read moretheir automated phone line is amazing too. And to top it off they could provide electricity to your storage which for the price is not too bad. Their staff are really cool people and well I wish them the best. It looks like once the current tenants leave it's completely demolished. Unless they are renewing it. If they are is a good storage. They always call you when you are past your due date to remind you as well, kinda awesome.

Expanding the storage facility and it is a sloppy mess ! Barely able to get out of your car without…read morestepping in deep mud , unable to open my car doors to load and unload. The small amount of space that is paved has deep holes that have been there for months. We rented this space online without being told of all the construction, at that time we were promised it would not be a ongoing problem, we have been dealing with this for months . The construction site is extremely messy and disorganized, being in construction business for many years we know what to expect! Simply placing gravel on the dirt and the holes we greatly reduce the problem! We have been told for months that this will be done and it has not .

Having used 6 different storage facilities in NC over the last several years, I can say with…read morecertainty that the SecureCare Storage in Wilmington on Market St. is the best I have ever used. Dawn McClung, the on-site manager has a fabulous personality that will make you feel welcome from the moment you walk in the office. She takes time to answer questions, and will help you choose the best unit for your needs. She has continued to greet me with a smile and friendly conversation every time I see her. She communicates well with email, but only when it is important; you will not receive junk mail. She also makes personal calls when needed. For example, when she realized my credit card had expired, she was persistent in finding me before a late fee was added to my account. In the few times that I have called and did not get her, she called back quickly, recognizing my number. The property is clean, safe, and well-lit. The bathroom and office are always clean and organized. All the basic storage supplies you need are there as well. I currently have two units there - one outside and one climate-controlled- and would recommend this facility to anyone in the area. Susan Simpson Wilmington, NC

Rude rude rude!!!! I had a storage unit there for a long time. When I no longer needed it they were…read morevery difficult to deal with. I talked to a girl named Nikki. I have never been treated so poorly as I was when I talked with her. She talked down to me and threatened to charge me $80 if I didn't close the garage door!!! I will NEVER do business with this company again! There are several places in Wilmington to store your stuff, I recommend you go elsewhere!