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    Hay Moon Media

    4.0 (3 reviews)
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    Vanilla Video

    Vanilla Video

    (56 reviews)

    Fulton Market, West Loop, Near West Side

    THANK YOU, VANILLA!!!…read more I hired Vanilla Video for my mother's 80th B-Day in Chicago and they were absolutely amazing!! They captured every aspect of our event, and the quality was superb. My family was in tears while we rewatched the video, as it allowed us to relive that amazing day!!! They provided excellent customer service, continued communication, and unbeatable pricing. I'm so happy I hired them; I can't imagine not having live footage of our event. PLEASE don't hesitate to hire them, I PROMISE you will be so happy you did!! Definitely earned an A ++++ rating from our family.

    My colleague suggested I hire Vanilla Video as a videographer for my wedding. Not only are the…read morerates competitive, but Vanilla Video was also very responsive and prompt in answering my queries. Vanilla Video answered every single question and was very prompt in responding. What impressed me the most was the quality of their work. Their website showcases impressive videos, customer service and their profiles are phenomenal. During our contract, I faced some personal challenges, and Vanilla Video was one of the few vendors who showed genuine compassion and understanding. I will always be grateful to them for their kindness. I highly recommend Vanilla Video for their professionalism, compassion, and exceptional service. They are a winning combination and will make any special day even more memorable.

    DKP Image + Media

    DKP Image + Media

    (3 reviews)

    No words can describe my experience with DKP & Alex Kogan. I'm truly speechless. I live in Miami,…read moreand searching online for DCP services for my documentary, their website came up. I asked for a quote and immediately received an answer by Alex. He explained everything clearly and provided with a link to upload the file, and even suggested a new codec conversion so the file could have its greatest quality. He even responded to my questions during weekend days. Alex also sent the transfer directly to the festivals requesting the DCP of my documentary. The process was made in 1 day once he had everything properly. Isn't that amazing? So happy to have found them!!! I will use them forever!

    Absolutely the WORST customer service on the planet here and AND expect to be over charged by…read moretriple if not quadruple the price as anywhere else. In addition to that, do NOT go here unless you are a multimillion dollar production company. If you are an independent filmmaker or musician, they will tell you to pay up an extremely high price or get lost! I was told that my order, "is not worth their time," and "to try another place with lower quality software because I could not afford them." the truth is, I have two feature films and DID have the money to burn, but I was being ripped off. They will charge you for service that you don't need and then spin it by saying, "There's is higher quality," when in reality their blu ray duplication and service is less than sub-par. I live right by this place so it was solely a convenience factor. AVOID this place unless you want to spend $5K for ONE sub-par quality blu ray master copy of tour film. Also, be aware that they will not tell you options that could be done on your own to shave a few bucks off the final bill. Trust me, they will nickel and dime you to death and then insult you if you question the $2K here and the $1.5K there that they slap on your total. The "Alex K" that I delt with, was by far the rudest person that I have encountered and I have used dozens of media duplication services over the last 17 years. This place is ONLY for people that have $10K to waste on frivolous fees and don't care about the quality of the final project. I will use another local place for my mass volume or 20,000 blu rays and DVDs because it is unacceptable to put up with rude and unhelpful staff that insult your intelligence thinking you won't notice how they are ripping you off! I would try another place to get the quality you want, at a reasonable price and with an actual person that KNOWS how to properly and respectfully treat ALL their customers, not just the high rollers with $100K to burn on sub-par quality. ALL customers should be respected regardless if their orders are only $3K or $900 or $100K!

    Hay Moon Media - videofilmproductions - Updated September 2026

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