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    Hayden Shawn MD

    5.0 (1 review)

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    ZüpMed - Lobby.

    ZüpMed

    5.0(2 reviews)
    2.3 miBrennan

    This isn't like any other doctor's office I have ever been to! And that's the absolutely beautiful…read morepart it is a calm serene environment that takes out the nervousness often associated with going to the doctor. The eastern and western medical treatments offered in one place is set up to provide absolutely amazing seamless care. The Doctors as a couple have so much knowledge and take the time to explain treatment and options under their care. They have changed my life significantly in just about one month, I can't wait for my next appointment!! WISH I COULD GIVE TEN STARS!!

    What an amazing experience. The staff, including the doctors, made eye contact and didn't rush me…read more They all listened. I felt confident in my diagnosis and treatment. The facility is spa like and you instantly start feeling better after wrapping up in the terrycloth robe and sitting in the heated recliner in a cozy, well appointed exam room. Far from sterile in style but very clean and organized. The whole experience was well organized. We were buzzed in the door, checked in at the desk and immediately whisked away to our exam room. Upon exiting, there was another patient checking out so we waited in a posh cubby for very few minutes before we were out the door. So happy to find this hometown medical team and get out of the big medicine machine. So sick of being just a number.

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    ZüpMed - Dr. Michelle Sands has 30 years of experience as a primary care physician.

    Dr. Michelle Sands has 30 years of experience as a primary care physician.

    ZüpMed - We have state of the art X-Ray that we utilize for diagnostics.

    We have state of the art X-Ray that we utilize for diagnostics.

    ZüpMed - Our NPs are all former ICU nurses with extensive training in IV therapy.

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    Our NPs are all former ICU nurses with extensive training in IV therapy.

    Robert Burns, MD

    Robert Burns, MD

    2.6(5 reviews)
    1.5 miBinghampton

    Dr. Burns and his dogs are perfectly lovely; however, the staff at his office is shockingly rude,…read moreunprofessional, and neglectful. On 1/24/19, I called to speak to Dr. Burns about my 87 year-old mother with stage 5 dementia/Alzheimer's and was told by his staff that he was "out in the community" and would not be in the office until the following week. That said, the following day on 1/25/19, my brother dropped off a letter to Dr. Burns at the office regarding a medication we were interested in for my mom. By 2/6/19, there had been no follow up so I called the office again to speak to Dr. Burns. I was told to leave a message, and someone would get back to me, which didn't happen. Today, 2/7/19, I called again only to be told that Dr. Burns was "out in the community" for the rest of the week and would not get back to me until next week. I mentioned that was what I was told last week, and the receptionist started being argumentative with me and said that wasn't true. I told her I didn't want to wait yet another week for a response. The staff on the phone again brushed me off and said someone would get back to me. I said, "Do you even know what this is about?" so she could share my concern with one of the doctors or the nurse. She admitted that she did not. When I became upset about getting the short shrift, she then told me that the nurse was sitting next to her and had the letter, which my brother had dropped off on 1/25/19. Since the nurse was sitting next to the receptionist, I asked to speak to the nurse, but the staff would not let me speak with her. When I asked why not, she said, "Because she has nothing to say to you." At this point, I was very angry and completely taken aback. Never in my 50 years on this Earth have I been treated so rudely by someone in the medical profession. This kind of behavior is totally inexcusable and unacceptable. There are two receptionists at Dr. Burns office, and I want to make clear this is not the African American lady. This is the white lady whose name, unfortunately, I did not get. You, ma'am, are a disgrace and serve as an a barrier to seniors and families in need getting the care they deserve. I, myself, work in the medical field, and would NEVER treat people like you do. The fact that you even have a job, for which you do clearly don't have the appropriate temperament, amazes me. After getting off the phone, I called my brother and shared my concerns with him about the staff at Dr. Burns' office. He indicated that from day one, this particular receptionist has been nothing but unhelpful and unfriendly. After I got off the phone with my brother, I called another geriatric specialist in town and made an appointment with her. The staff who answered the phone was very nice and professional, which was a welcome change. We will NOT be going back to Dr. Burns' office.

    Avoid, avoid... avoid at all costs to your health and well-being! Allows dogs to roam his back…read moreoffice (treatment areas - which are shoddy). Without exception will NOT allow any person or patient to enter the back office unless wearing a face diaper (mask) which are unquestionably proven to be totally worthless and extremely dangerous. I refused to wear one and as a result was denied having a prescription filled that he'd filled on a previous appointment before the insanity and quackery of the "planned-demic" struck. I am seriously considering filing a complaint with the TN Board of Medical Examiners regarding "Patient Abandonment". The staff is unprofessional, unfriendly, and could care less if you're there or not. Robert "seems" to be "caring" but misses out on so many aspects of being a real "doctor". If you enjoy medical tyranny and hypocrisy then this is the place for you. If not, you need to seriously find another doctor with his/her staff that is friendly and professional... and clean. Oh, and take with a grain of salt the "5-star" reviews.

    Hayden Shawn MD - physicians - Updated June 2026

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